Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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Leia as opiniões dos outros
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver mais
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver mais
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver mais
Informações sobre a empresa
Sobre Tanstella
Escrito pela empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Informações de contacto
Dandenong North, 3175, Melbourne, Austrália
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered and paid for my purchase on…
I ordered and paid for my purchase on the 20th of October
I still have not received my package. I am very dissatisfied
Received my order day earlier as it was…
Received my order day earlier as it was expected. Many thanks. Daniela
Good product and fast delivery.
Good quality raised garden bed, good customer service and prompt delivery without excess delivery costs. Very happy with my purchase. Thank you.
Very poor customer service And their…
Very poor customer service And their terms are in their terms and not in consideration of customer xperience They decide you’ve changed your mind Well yes because the product is unsatisfactory They claim that they’re transparent because they tell you that ‘change of mind will cost 20%’ they don’t tell you THEY decide you’ve changed your mind They tell you the product is good They don’t listen to you the customer they think leaving the package outside the door is a delivery and separating the order and delivering to a separate entrance is fine AND THEYRE STILL saying IM BEING UNFAIR Which I’m not that was my experience and their customer service is beyond appalling imho If I tell you I’m returning the product because it is not able to be fixed to the wall without alteration that’s not me arbitrarily changing my mind That’s me saying the product is unsatisfactory YOU DONT GET TO TELL ME WHAT MY EXPERIENCE IS That is not being transparent That’s being dictatorial and holding all the cards A very unsatisfactory experience and not one I care to repeat with yourselves
Arrived much faster than expected and…
Arrived much faster than expected and very happy with our new dishwasher. Great value too.
Great products at fantastic prices with…
Great products at fantastic prices with free to very cheap delivery.
The driver dropped off package on a chair out front, did not alter us
The driver dropped off package on a chair near front door. Did not knock on door to alter us he had done this. We were home. Not until left later saw the package
Bedside tables suit my needs
Bedside tables suit my needs, especially little hides spot at bottom. Very happy.
Great product and service .BUT DELIVERY…
Great product and service .BUT DELIVERY COMPANY NOT GOOD
Communication and easy to track product.
Communication and easy to track product.
Garden bed
Didn’t get this last garden bed on Friday like the other just arrived today. Can’t wait to assemble it. Very happy with the other two I’ve received. If you have any specials coming up let me know might be able to find a place for a different shape bed. Thanks Matt
Delivery time and product
Very happy with my purchase
Very happy with my purchase, comfortable and fast delivery 🚚
I think l have been ripped off
I think l have been ripped off no communication until complaint submitted to PayPal all of a sudden a tracking number but no courier company named so unable to track PayPal thinks everything is okay. Still no communication via phone at all disconnected as soon as it rings Going to try PayPal again don’t deal with this company

Resposta da Tanstella
Very efficient
Very efficient, fast delivery and use of afterpay,it looks great
Thank you
Mary
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