Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver mais
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver mais
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver mais
Informações sobre a empresa
Sobre Tanstella
Escrito pela empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Informações de contacto
Dandenong North, 3175, Melbourne, Austrália
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,1
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product Availability Display
It would be great if the stock availability of items were more clearly displayed, along with an estimated date for when they might be back in stock. On a positive note, I’ve found that the customer service team is very responsive to emails!
22 de janeiro de 2025
I love my purchase
I love my purchase , but haven’t started using it yet as I’m saving them for when we move into our new home. So excited to start then. I love the color I chose and the style of the kettle and toaster.
20 de janeiro de 2025
Great quality Sun Beds and Egg Chair
The products came on time and were of good quality!
22 de janeiro de 2025
Quick response and great communication
Quick response and great communication. Speedy delivery of what looks like a quality product. I can't wait to see how it goes in my boat.
22 de janeiro de 2025
Very happy with a fast delivery and…
Very happy with a fast delivery and tracking
Good quality as described
Thank you
20 de janeiro de 2025
The product I bought is excellent
The product I bought is excellent, easy to assemble, received it within 8 days in a regional city . I am very happy with my umbrella base.
20 de janeiro de 2025
We purchased two bedside tables
We purchased two bedside tables. It took an engineer 4 hours to assemble one. We wished to return the unopened carton of the other one and waited ages for response. They refused to refund the money for the unopened one, didn't reply to numerous emails. Finally we will take action through legal resources to claim our money back. I will never buy anything from this company again.
Jan Hayes
16 de janeiro de 2025
Opinião espontânea
AVOID BY ANY MEANS
AVOID BY ANY MEANS.
I PURCHASED A 3 SEATER SWING AND RECEIVED 2 SEATER AND THE QUALITY IS DESPICABLE.
THEY BLAME THE SUPPLIER BUT THEY ARE SELLING THE PRODUCT...RIDICULOUS.
STAY AWAY FROM TANSTELLA IS A SCAM ONLINE SHOP.
4 de janeiro de 2025
Opinião espontânea
I had purchased three products more…
I had purchased three products more than two weeks ago and until now it haven’t been delivered yet, I emailed them but no reply and you could not even call them and the tracker seems not accurate.I’m thinking this site might be a scam or not legit at all because there is no one to communicate with and know the update of the product that you paid for.
20 de janeiro de 2025
Opinião espontânea
Thank you
Thank you. Not opened as yet because it will be a birthday present now as didn't come in time for Christmas. Great company to deal with.
19 de dezembro de 2024
Proquality productduct
Product delivered as shown on line and quickly delivered.
Quality and packaging good
20 de dezembro de 2024
Ordered a 'Heavy Duty BBQ'
Recieved refund after a long back and forth, the below review still stands.
Ordered a 'Heavy Duty BBQ' from their site during the sales.
Received the product with a damaged panel. The product itself was super flimsy and thin, like a cheap flatpack BBQ.
I asked for a full refund straight away, as I genuinely was disappointed with the product even if it were fully intact.
They replied with an offer to exchange the part without even acknowledging that I asked for a refund.
I sent another super nice email explaining that I wanted to return the item, that I had folded it neatly back into the box and have not heard back. It's been 4 days.
Called them today, but conveniently 'our phone lines are getting upgraded'.
Tanstella is a scam, their items are poor quality and they will not refund you.
11 de dezembro de 2024
Opinião espontânea
Awnings arrived promptly and without…
Awnings arrived promptly and without any damage.
18 de novembro de 2024
You can find my missing part to my…
You can find my missing part to my order being the umbrella i emailed 5 times and only received a response once I stated yesterday that I will post this site is a scam! No response from the transport company your consent said yesterday that the delivery will be soon really! Why wasn’t both parts delivered together! I think I’m being stringed along here why don’t you have a phone number to call! As mentioned either deliver what I ordered or give me a refund as I won’t let this go!
18 de novembro de 2024
Resposta da Tanstella
Hi Michael, thank you for your feedback. We can understand your frustration and confusion when 2 parcels were delivered at different times.
However, we did dispatch the item promptly with a tracking number sent to you, and you can see there are 2 parcels on the tracking website.
We apologize for the reply delay due to the increased volume of inquiries in our system.
We can see the item was delivered this morning, so we hope everything is good now.
It would be much appreciated if you can update the rating for us.
The greenhouse I purchased was very…Unfit for purpose
The greenhouse I purchased was very fiddly to assemble and to frail to stay in tact even when all of the panels were installed. The spring clips really let me down, as the polycarbonate flexed the clips sprang out and the panels came off in a light wind. Your product is not robust enough
22 de outubro de 2024
An easy refund
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Friday 8th November 2024 I cancelled it for a refund due to it not having a tablet holder so it was extremely nice of them to do the refund since it was my first purchase without charging me the restocking fee.
8 de novembro de 2024
Opinião espontânea
Didn't take long to arrive
Didn't take long to arrive, delivered to the door. Thank you
18 de outubro de 2024
Well made
The whole awning is made very well and will be buying again. Happy with the outcome now put up.
22 de outubro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.