Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver mais
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver mais
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver mais
Informações sobre a empresa
Sobre Tanstella
Escrito pela empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Informações de contacto
Dandenong North, 3175, Melbourne, Austrália
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,1
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good product good service quick deli
16 de fevereiro de 2024
A good product for the price
A good product for the price. Quick delivery also..
19 de fevereiro de 2024
Very nice and easy to assemble
Very nice and easy to assemble.
Fast delivery.
19 de fevereiro de 2024
I have not received this table yet !
I have not received this table yet !
It’s been a long time
16 de fevereiro de 2024
Resposta da Tanstella
Hi Yvonne, thank you for your feedback.
Please kindly follow the tracking number we sent to your email to directly contact the courier for redelivery option.
There is an issue with the given shipping address that confused the local driver. Your parcel has been held at the depot for almost 2 weeks.
Please act immediately to avoid the item being returned to us.
You can also contact us at info@tanstella.com.au if you need further assistance.
Regards
Tanstella
Very well made and easy to put together
Very well made and easy to put together
16 de fevereiro de 2024
Unsatisfactory Experience
Have, TWICE PREVIOUSLY, contacted your business about a parcel that was not delivered. No one contacted me about the delivery and it was returned to sender. I Want to speak to a human.
What is your phone number?
Glen Price
0429169676
5 de fevereiro de 2024
Resposta da Tanstella
Hi Glen,
Thank you for letting us know about the issue.
Please be advised that we have sent you the shipping notification email via your email, so you can follow up with the delivery status directly with the courier.
It looks like the local driver was unable to locate your address, and the parcel was left at Toowomba Depot for 2 weeks, then it was returned to sender.
We will check with the courier and inform you shortly.
For any inquiry, please contact us at info@tanstella.com.au.
Regards,
Tanstella
Very good service
Very good service, fast delivery, great product. Quality as described..
6 de fevereiro de 2024
I had to order another greenhouse as my previous one just disintegrated.
I had to order another greenhouse as the previous one just disintegrated, however I was really pleased with the delivery time, arrived quite quickly.
4 de fevereiro de 2024
Easy buy came quickly
15 de janeiro de 2024
It is very good
14 de janeiro de 2024
Good product
14 de janeiro de 2024
I believe the customer service in…
I believe the customer service in Tanstella is awful. Two weeks ago I but the bbq gas grill and still can’t use it. I sent an email twice and called many times but no response.
13 de janeiro de 2024
Resposta da Tanstella
Hi Eddy, thank you for your feedback. We apologize that your email seems lost in our system. Could you please forward the email you sent to info@tanstella.com.au again? We will prioritize processing your request.
Beautiful studded bedhead
The bedhead is very beautiful. Fits true to size of a queen bed and well priced. Would recommend. The delivery people however could do a better job, especially in communities.
13 de janeiro de 2024
Fantastic
Perfect was what it was supposed to be
Easy to put together great price, fast delivery
5 de janeiro de 2024
Very Satisfied
5 de janeiro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.