Dolly Opiniões 3745

Package was not left where requested. It was left on a pathway, without protective packaging, and viewable from street.

Package arrived on time.

The movers were experienced, excellent, efficient, professional. Handled and loaded everthing with care for our 800 mile drive.

I would never use this company again. You can’t trust them to provide you the service you asked for and they agreed to provide!

I was charged 2 service fees for one job that was already expensive. They tacked on the extra service fee the day AFTER the job was done. That's not good business practice.

The delivery team was professional and efficient.

I would give zero stars if I could. Despite receiving a confirmation email and my credit card being charged for two moving helpers for two hours, no one showed up for my job. Despite numerous attempts, I was not able to find a working customer service number for Dolly (but found lots of online complaints). The first Task Rabbit customer service rep reached said she was unable to offer any assistance. Period. The second pushed my time out and one helper accepted the job. He was great and also got lucky because my fee was not reduced or refunded despite having to hire help from outside the platform. I was told the confirmation was not actually a confirmation (it literally said your job is confirmed and we’ll take it from here) because my job was not “assigned.” I will never use Dolly or TaskRabbit again and am considering a BBB complaint.

Prompt efficient and very easy to book.

I absolutely am so disappointed with the service I received the two people who were supposed to carefully care for my item broke in three different places before it arrived to me then wanted to charge me $159 and I submitted a claim through Dolly and got an email confirmation today that I would maybe receive compensation for my damaged item within four weeks. I probably could’ve hired somebody off of Facebook and had a better outcome. I don’t recommend using them.

Good communication. For me it’s important to have been aware: when, where and how. All my components delivered on time, clear and delightfully easy. Thank you!

The driver did not get in touch with me at all I had to contact him and then driver was switched
The driver finally showed up 3 min after the 30 min time area
He had a truck with a big couch in the back and it took him 15 min to strap it in then for my equipment in

We booked this service specifically because the item needed to be repackaged before being sent to a freight forwarding company for onward shipment from the USA to India.

This requirement was clearly explained before booking and was included as part of the quotation we accepted. The repackaging was not an optional extra it was one of the main reasons we engaged the service.

Unfortunately, when the provider arrived, the repackaging was not carried out, meaning a significant part of the agreed service was never completed.

What has been even more disappointing is the response afterwards. We have contacted customer support multiple times seeking a fair resolution, but the responses have been generic and unhelpful, without properly addressing the core issue that the agreed service was not delivered in full.

Despite only partially completing the work, the company has continued to charge the full amount and has not offered an appropriate refund or adjustment.

Mistakes can happen in any business. What matters is how they are handled. In this case, both the service delivery and the subsequent customer support fell well below expectations.

Horrible communication. Unprofessional moved - he asked me for a ride to my place.
By the time movers showed up, my friends had already helped me as we were on a time schedule.
Will not recommend this service. EVER!

Helper arrived 3 and half hours behind schedule.

Easy to schedule. Great service and on time delivery

Helpers changed at last minute caused me grief and stress last helper chosen was helpful and complete

Friendly punctual competent thorough

The movers were extremely rough with my furniture and caused considerable damage. They didn’t use any sort of care and were in a rush.

OLU and Joel were amazing! They were professional and fast and so helpful! Five stars !!

The team was in consistent communication and on time. Very professional. Was in and out quickly with no hiccups. Excellent work!