I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026. It was not delivered and he is STILL woating for the package. What makes this worse is that h... Ver mais
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Leia as opiniões dos outros
Gorgeous chocolate bouquet as always; recipient very happy with this gift! Ordering process was straightforward and delivery went without a hitch. Thank you
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Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Ver mais
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Ver mais
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Informações sobre a empresa
Sobre Tastebuds
Escrito pela empresa
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Informações de contacto
28 Volt Circuit, 3175, Dandenong South, Austrália
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Gorgeous chocolate bouquet as always
Gorgeous chocolate bouquet as always; recipient very happy with this gift!
Ordering process was straightforward and delivery went without a hitch.
Thank you
28 de maio de 2026
Resposta da Tastebuds
Thank you for your lovely review! We are delighted to hear that the recipient was so happy with the chocolate bouquet and that you found the ordering process straightforward.
It's wonderful to know that everything arrived smoothly and met your expectations. We truly appreciate your continued support and look forward to helping you create more special moments in the future.
Non delivery of order.
The order that was supposed to be delivered on the 27th May has still not arrived.
27 de maio de 2026
Resposta da Tastebuds
Thank you for your feedback. We are sorry to hear about your concerns.
However, as per our records, your order was successfully delivered on the requested delivery date of 29th May. We also note that the delivery date selected at checkout was 29th May, not 27th May.
If you have any further questions regarding the delivery, please do not hesitate to contact us.
Didn’t received my order on time & i…
Didn’t received my order on time & i paid extra for same day delivery.
27 de maio de 2026
Resposta da Tastebuds
Thank you for your feedback. We are sorry to hear about your experience and the frustration this has caused. Please note that as per our records, this order was placed under standard delivery, which takes 1–2 business days. The order was delivered within the expected timeframe.
I ordered a package for my son,and paid…
I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026.
It was not delivered and he is STILL woating for the package.
What makes this worse is that he has not received any communication at all from your company at all!!! So very disappointed and disgusted by your services!!!!!
27 de maio de 2026
Resposta da Tastebuds
We are very sorry to hear about your experience and the delay with your order. As per our customer service team, the delivery was attempted but was unsuccessful due to incorrect address details provided. As a result, the order could not be delivered as expected.
Please confirm the correct delivery address so we can assist you further and arrange the next steps for your order.
Half of our order didn’t arrive
Half of our order didn’t arrive. Tried to ring, couldn’t get through. Emailed twice, ignored. Tried the automated service, told to ring or email. Clearly only interested in taking your money and when you don’t get what you paid for they don’t care! I totally understand that mistakes happen but to be ignored is a disgrace in any industry. We will clearly never order again and will never recommend.
*Update to reply below: No, there has been no email reply from you, I’m not sure who you have answered to but it wasn’t me.
Images of what? Nothing? We received the chocolate bouquet but not the wine, so you want us to send you an image of the non existent bottle of wine? The bouquet gift has been given to the recipient. We then paid extra for another bottle of wine. The event is over. Believe me, I’m not going to bother wasting my time sending emails and reviews over a cheap bottle of wine if I received it. I’m an adult, I can think of better things to do with my time. It’s the principle of it. In any industry, you own up to your mistakes and try to make them right. This company clearly does not follow that basic moral rule. And I can see by other reviews, that this is the consistent case, which I myself should have investigated more before I purchased, so that’s on me.
27 de maio de 2026
Resposta da Tastebuds
Thank you for your feedback. We are sorry to hear about your experience and the frustration this has caused.
We have reviewed our records and can see that our customer service team has responded to your enquiry and requested images to assist with the investigation. If you have not received our email, please check your spam or junk folder.
Once we receive the requested images, we will be able to investigate the issue further and work towards a resolution.
Nicely made but the title Grand Bouquet…
Nicely made but the title Grand Bouquet doesn’t live up to what the site photos show. Much smaller than I expected.
27 de maio de 2026
Opinião espontânea
Resposta da Tastebuds
Thank you for your feedback. We're glad you liked the bouquet, We appreciate your comments and will share them with our team for review.
Excellent company to deal with
Excellent company to deal with . Quality goods and fast delivery .
26 de novembro de 2025
Resposta da Tastebuds
Thank you so much for your lovely review, Coralie! We’re delighted to hear you were happy with the quality of the goods and the fast delivery. We truly appreciate your support and hope to assist you again soon.
Kay carpenter is my step mother and i…
Kay carpenter is my step mother and i am her step daughter who gave the gift and she loved it
26 de abril de 2026
Resposta da Tastebuds
Thank you for sharing this beautiful story. We’re so pleased to hear Kay loved the gift from her step daughter. It means a lot to know we could be part of such a thoughtful and special gesture.
False advertising
I ordered mixed bags of sherbet bombs as a gift for my elderly mother. I got 4 bags of lemon lifesaver bombs??? I can buy them in my local supermarket!! I paid $40 including postage for that!!! My order is nothing like your advertising and I’m very dissatisfied with the product you sent. That’s false advertising!
5 de maio de 2026
Opinião espontânea
Resposta da Tastebuds
We understand your frustration regarding receiving the incorrect items instead of the mixed sherbet bomb bags advertised. This is certainly not the experience we want for our customers.
Could you please send us a photo of the items received? Once received, we will investigate this further and work towards a suitable resolution for you.
We sincerely apologise again for the inconvenience caused.
Highly recommended
Everything was seamless from ordering to delivery. The hamper was the perfect gift for a newly engaged couple. Would happily use them again.
23 de abril de 2026
Opinião espontânea
Resposta da Tastebuds
Thank you so much for your kind words! We’re delighted to hear everything went smoothly and that the hamper was the perfect gift for the newly engaged couple 😊 We’d love to help you again in the future!
Resposta da Tastebuds
Thanks so much for your feedback! We’re glad you loved the product and that it arrived quickly 😊
Easy to order from the Tastebuds…
Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience.
Unfortunately the gift card was not included so the recipient was unaware of who had sent them the gift. It also spoiled the surprise of announcing our upcoming trip to visit friends we had not seen for many years. Will use Tastebuds again but hopefully all parts of the hamper can be included next time.
2 de abril de 2026
Opinião espontânea
Resposta da Tastebuds
Thank you for your thoughtful feedback—we’re really glad to hear the ordering process was smooth and that your hamper arrived on time from the UK 😊
We’re truly sorry that the gift card was not included. We understand how important that message was, especially for such a meaningful surprise, and we apologise for the disappointment caused.
Your feedback has been noted, and we’ll ensure extra care is taken with gift messages moving forward. We appreciate your understanding and look forward to providing a perfect experience next time.
Tastebuds customer service is second to…
Tastebuds customer service is second to none. They delivered exactly what I ordered and were so accommodating when I had to change the delivery date at the last minute.
5 de março de 2026
Resposta da Tastebuds
Thank you for your kind words! We’re thrilled to hear you had a positive experience and that everything was delivered exactly as you needed.
Before placing an order I called to confirm a day/date
Before placing an order I called to make sure a delivery could be done for a particular day. I was told place the order & call me back so I can put a day/date you would like. Done exactly that called back he put a note when it is to be delivered. I get a notification the day before it’s to be delivered,saying it’s on its way & will be delivered between 11am-1pm WTF!!
I called to tell them it’s supposed to be delivered TOMORROW!! He done nothing to help the situation. I wouldn’t not have minded if it was for an adult- but it is for my 7 yr old Granddaughter!!!!
Moral of the story, even doing what they said to do…. & they still get it wrong!
I won’t make the same mistake twice!!
2 de março de 2026
Opinião espontânea
Resposta da Tastebuds
We sincerely apologise for the disappointment and inconvenience this caused. We completely understand how important it was for your granddaughter’s gift to arrive on time. Your feedback is noted, and we will review our processes to ensure delivery instructions are followed more accurately in the future.
Don't purchase from this seller.
Website errors resulted in me being double charged. I was immediately told a refund would be processed, yet it took months of chasing, emails and follow ups to actually get some of my money back. The lack of urgency and accountability was extremely frustrating. Very poor customer service. this is actually the worst business I have ever dealt with.
23 de dezembro de 2025
Opinião espontânea
Resposta da Tastebuds
We sincerely apologise for the frustration and inconvenience this has caused. This is not the experience we aim to provide, and we appreciate your feedback. We will review our processes to ensure refunds and customer queries are handled more promptly in the future.
Absolutely terrible service from this…
Absolutely terrible service from this company, the quality of the product was very poor and items were missing from it. My grandson was so disappointed . 110 dollars wasted. No customer service worth talking about and previous emails ignored. Do not buy from them
24 de janeiro de 2026
Opinião espontânea
Resposta da Tastebuds
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused. This is not the experience we want for our customers, and we appreciate your feedback as it helps us improve our service.
Incorrect delivery, appalling service. No refund despite one being promised. Beware.
Tastebuds delivered incorrect goods for its partner company Healthy Hampers and they could not resupply. Healthy Hampers eventually offered a refund but 7 emails, 8 phone calls and 17 days later, no refund has been made. Useless service. Useless systems. Avoid. Beware
19 de fevereiro de 2026
Opinião espontânea
Resposta da Tastebuds
We’re very sorry to hear about your experience and understand your frustration. This is not the service we aim to provide.
Please contact us directly via email with your order details, and we will assist you promptly to resolve the refund issue.
I ordered purple heart chocolate…
I ordered purple heart chocolate bouquet instead silver star bouquet was delivered.
27 de janeiro de 2026
Resposta da Tastebuds
We’re very sorry that you received the wrong bouquet. This is not the experience we want for our customers.
Please contact our Customer Service team via email with your order details, and we will arrange a replacement or suitable resolution as quickly as possible.
I ordered my sisters birthday gift…
I ordered my sisters birthday gift Payed the extra for same day delivery and guess what she didn’t receive it. So disappointed with the company as I payed the extra 19.95 Was told they could put 5.00 credits on my next order I asked for it to be put back in to my bank account and they couldn’t do that. If this happened to me how many other people do they make extra money of
27 de janeiro de 2026
Opinião espontânea
Resposta da Tastebuds
We’re very sorry to hear about your experience and completely understand your disappointment. This is not the service we aim to provide.
Please contact our Customer Service team directly via email with your order details. We will review the matter and assist you promptly to find a suitable resolution regarding your express delivery payment.
Ordered Christmas hamper for my brother…
Ordered Christmas hamper for my brother and his wife, paid express delivery. It did arrive prior to Christmas, however when it was opened, wife opened one of the chocolates and it had a maggot crawling around in the wrapper, the rest of the hamper went in the bin along with the $120+ money paid. Sent email to Tastebuds with pictures of the chocolate and creature inside along with request for a refund. To date NO RESPONSE has been received, very disappointing to pay for a service and it not be fulfilled or even refunded for poor product.
19 de dezembro de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how upsetting this would have been.
We have not been able to locate any correspondence relating to this issue, and we take matters like this extremely seriously. We would appreciate the opportunity to investigate this urgently and assist you with a resolution.
Please contact our customer service team directly at customerservice@tastebuds.com.au
and include your order number or the email address used to place the order, along with the images you mentioned, so we can review this matter promptly.
We appreciate you bringing this to our attention and look forward to resolving this for you.
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