I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026. It was not delivered and he is STILL woating for the package. What makes this worse is that h... Ver mais
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Gorgeous chocolate bouquet as always; recipient very happy with this gift! Ordering process was straightforward and delivery went without a hitch. Thank you
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Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Ver mais
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Ver mais
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Informações sobre a empresa
Sobre Tastebuds
Escrito pela empresa
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Informações de contacto
28 Volt Circuit, 3175, Dandenong South, Austrália
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Absolute rubbish experience, misleading ad
Absolute rubbish experience. All the claims of 1 business day delivery are FALSE. My son sent a parcel to his Uncle to be received on his birthday on 15/08/2025. The track n trace stated - estimated delivery date to be 14/08/2025. But the surprise was ruined as nothing was delivered to him. There were repeated text exchanges with the chatbot on the site and we wanted the money back. There were emails sent too and they said we would receive a refund. It’s 20/08/2025 and nothing has happened. On the contrary, they delivered it today.
A bitter, bitter experience from NZ.Think twice before spending your money.
15 de agosto de 2025
Opinião espontânea
Resposta da Tastebuds
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologise for the delay and the inconvenience it caused, especially given the occasion.
Please get in touch with our customer service team via email so we can assist you further and ensure the matter is resolved.
Thank you for sharing your feedback.
Poor Delivery & Customer Service – Not Worth the Risk
I ordered a gift hamper from Taste Buds, expecting a thoughtful and timely delivery. Instead, I experienced one of the most frustrating and disappointing customer service interactions I’ve ever had.
The gift was:
* Delivered to the wrong address — not to the intended recipient, but left at a neighbour’s house.
* Delivered a day earlier than scheduled, completely ruining the timing of the gesture.
* Dropped off without any contact or confirmation, despite being a prepaid and tracked order.
Even after I provided clear evidence — including the recipient confirming they never received it — the company insisted it had been delivered based on a generic Proof of Delivery photo. They refused to take meaningful responsibility for the failed experience and instead passed the blame to their courier, StarTrack.
What made matters worse was the lack of proactive support. I had to send multiple follow-ups over several weeks just to get basic responses, and the burden of resolving the issue was placed entirely on me.
Eventually, they issued a refund, but by that point, the purpose of the gift had long been lost, and the experience had already been deeply frustrating.
Since this incident, I’ve come across many similar complaints from other customers — especially around delivery problems, poor communication, and lack of accountability. It’s clear this is not an isolated case.
If you’re considering using Taste Buds for a meaningful or time-sensitive gift, I strongly recommend looking elsewhere. This company may offer attractive hampers, but their service and delivery reliability are simply not worth the risk.
8 de julho de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the delivery did not meet your expectations and that the situation caused such disappointment.
While delays and delivery issues can unfortunately occur on occasion, we always aim to provide a reliable and thoughtful service. In your case, our customer service team followed up consistently with the courier to investigate the matter thoroughly. We do not pass responsibility to others, but rather work closely with our delivery partners to ensure a resolution is reached.
Once it became clear that the delivery had not met the intended outcome, we issued a full refund as a gesture of goodwill. We truly regret that the timing and experience did not align with the purpose of your gift, and we understand how important that can be.
Please know that we are constantly reviewing our processes to ensure these instances remain the exception, not the norm. The vast majority of our orders are delivered correctly and on time, and we remain committed to improving wherever possible.
Thank you again for your feedback. We do hope you’ll consider giving us another chance in the future.
Extremely Poor Service
I ordered a gift for my friend’s birthday which was on the 25th July today is the 29th & it’s yet to still arrive when I contacted customer service via email & phone ohh sorry we will look into it obviously they don’t give a F. Then I do get a call yesterday 28th at 5:33pm from a men with a very strong Indian accent telling me we have delivered your gifts I’m like ok mate what address did you deliver to he replied ohhh the address you gave I’m like ok which is his reply ohhh we deliver to wrong address 1st now correct I said so where did u deliver to he said craigeburn I said mate that’s not the correct address he said he will call back which obviously hasn’t happened. I used to always order from Roses Only which was good only reason I chose these guys was their price & promise for prompt delivery like they someone once said “I'm not rich, I can't afford to buy cheap"
24 de julho de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for your feedback, and we sincerely apologise for the experience you’ve had with this delivery.
Please be assured that our customer service team has been continuously following up with the courier regarding your order. According to the latest update, the courier personally delivered the gift to the recipient.
We do hope everything is now sorted and your friend has received the gift. If there is anything further we can assist you with, please do not hesitate to let us know.
poorly presented box of old chocolate…
poorly presented box of old chocolate would never order from them again
29 de maio de 2025
Opinião espontânea
Resposta da Tastebuds
Hi there,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’re disappointed to learn that the presentation and quality of the chocolates did not meet your expectations.
To investigate this further and offer a suitable resolution, we kindly ask you to get in touch with our Customer Service team.
We’d appreciate the opportunity to make this right.
Unreliable and rude company
Unreliable in not delivering on the dates they have sold to you and then acting like you should have known that the dates they let you select on their website for delivery and charged you $17 shipping for weren't possible. Customer service also incredibly useless which made the whole experience of using this business deeply unpleasant.
18 de abril de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for your feedback.
We’re very sorry to hear that your experience did not meet your expectations. We sincerely apologise for the disappointment caused.
After carefully reviewing your order, we can confirm that it was dispatched promptly from our warehouse. However, due to the holiday period, there were significant delays with the courier network that unfortunately affected the delivery timeframe.
While we do our best to meet requested delivery dates, these are estimated and not guaranteed, particularly during peak periods. We understand this can be frustrating, especially when you’ve selected and paid for express shipping.
As this order was ultimately delivered under our standard delivery process, we’d be happy to offer a refund of the difference between the express and standard shipping costs.
We truly appreciate your understanding and hope to have the opportunity to serve you better in future.
I ordered and paid for the Chandon Rose…
I ordered and paid for the Chandon Rose Pamper Hamper, the hamper that was delivered was a cheaper hamper. There was a number of items missing. The items that are missing was the reason I purchased the hamper. I am not happy and will not be using Taste Buds again and I will be telling all my colleagues, family and friends to stay away from this company. How could they get it so wrong.
20 de março de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for reaching out to us.
Kindly note that we have checked with our customer service team, and based on the provided image, we can see that the received hamper is correct, with all the included items as per the order. However, if you still require further assistance, please do not hesitate to contact our customer service team, and they will be happy to assist you further.
Very very slow………no communication
Very very slow………no communication.
Hamper has not been received when we asked for express postage. Would not ever recommend.
11 de março de 2025
Opinião espontânea
Resposta da Tastebuds
We’re truly sorry to hear about your experience. We understand your frustration with the delay and the lack of communication. Please know that we take your feedback seriously and will investigate this matter further to ensure it doesn’t happen again. We sincerely apologise for any inconvenience caused. If you'd like, we can assist you further with the order. Please feel free to reach out.
Late Delivery and Bad Customer Service
The delivery was late even though we have checked before hand with their customer service on the delivery date. They required us to pay for premium delivery price for the selected delivery date. The parcel did not arrive on the expected date and when we emailed their customer service multiple times, no reply was given.
26 de janeiro de 2025
Resposta da Tastebuds
We sincerely apologise for the delay and lack of response. This is not the experience we want for our customers. Please contact us with your order details so we can investigate and assist you.
Paid for express shipping arrived 3…
Paid for express shipping arrived 3 days later
13 de fevereiro de 2025
Resposta da Tastebuds
We're glad you liked the card! 😊 Thank you for your feedback—we appreciate it!
I paid for express delivery (same day…
I paid for express delivery (same day delivery) for a small hamper within Perth under order TB68660 yesterday in the morning. and its passed 24hrs - nothing been received by recipient.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Tastebuds
Thank you for reaching out to us. I sincerely apologise for the delay in your delivery.
While we do our best to ensure timely deliveries, we rely on third-party couriers, and occasionally, unexpected delays may occur. In some cases, express deliveries can take extra days depending on the courier’s schedule and operational constraints.
I will follow up on this with our delivery partner and provide you with an update as soon as possible. Please let me know if there’s anything else I can assist you with.
0nce again happy with item and service…
0nce again happy with item and service I will continue to use this company
12 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your wonderful feedback! We're delighted to hear that you're happy with both the item and our service. We truly appreciate your support and look forward to serving you again! 😊🎁
Fantastic customer service
Although it was a gift so I haven’t seen it! But I can say that when I initially ordered the chocolate, there was an issue with the delivery address (my error) so one brief phone call later, issue rectified. Would use again
12 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your review! We're glad we could quickly assist you in resolving the address issue. We truly appreciate your support and look forward to serving you again in the future! 😊🎁
Valentine’s disappointment.
The Valentine’s chocolate gift was delivered on the wrong day. Left in the sun to melt through the arrangement. We didn’t. Know it was there. And we are home every day as I am dying from cancer and this was our last Valentine’s Day together. The sleeve and card I paid extra for didn’t come with it either. It was very very disappointing. I have always back small business as I had my own licensed business in the past. As I said before ... this was sadly disappointing on so many levels.
Mia 😞
8 de fevereiro de 2025
Resposta da Tastebuds
Mia, we're truly sorry for the disappointment, especially during such a meaningful time. I apologise for the delivery issues and the missing items. We’ll investigate this and ensure it doesn’t happen again. Kindly contact our customer service team.
Beautifully packed and on-time delivery:)
I ordered a chocolate bouquet and a hamper with alcohol:)
Everything was so beautifully packed and into a nice box so nothing was damaged. It was absolute perfection!
They did a marvelous job!! Looking forward to ordering again!
5 de fevereiro de 2025
Resposta da Tastebuds
Thank you so much for your lovely feedback! We're thrilled to hear that everything arrived in perfect condition and that you were happy with the packaging. We can't wait to serve you again in the future! 😊
Poor service and did not deliver as…
Poor service and did not deliver as requested 1.5 weeks ahead. Will not use again
4 de fevereiro de 2025
Resposta da Tastebuds
We're sorry to hear about your experience. We strive to provide the best service and timely deliveries, and we sincerely apologise for any inconvenience caused. If there's anything we can do to assist you, please let us know.
The chocolate bouquets arrived on time…
The chocolate bouquets arrived on time and the chocolates were beautiful.
Unfortunately the delivery went to the local distribution centre, not my home. When I went to pick them up, the boxes clearly marked “This side up”, were given to me on their side so I had to fix up the bouquets.
One other disappointing point is that the first time I purchased a tastebuds bouquet, I bought them and had them delivered to my friend Amy. Amy’s name is being used every time I receive correspondence. Although I have emailed and phoned customer service and I received an email to say the problem had been corrected… and yet, this survey has again come in the name of Amy Prasad, instead of myself, Kaye Coates
If you could correct this permanently, I would really appreciate it.
3 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your feedback, Kaye, and I sincerely apologise for the issues you’ve experienced. We’re glad the chocolates arrived on time and were beautiful, but we’re sorry for the delivery confusion and the packaging being mishandled. That’s certainly not the experience we aim to provide.
Regarding the name issue, I apologise for the ongoing inconvenience. Rest assured, we will make sure this is corrected permanently and ensure you receive all future correspondence under your name. Your patience is greatly appreciated. If you need further assistance, please don’t hesitate to let us know.
Hamper delivered on time.
Hamper delivered on time.
Products were exactly as I ordered and my recipient loved his goodies. Thank you for making his day a bit brighter
31 de janeiro de 2025
Resposta da Tastebuds
Thank you for your kind words! We're so happy to hear the hamper was delivered on time and your recipient loved the goodies. We're thrilled to have made his day brighter!
Completely ridiculous.... stay clear
Completely ridiculous..... order for valentine's gift in metro Melbourne and delivery didn't happen until 15/2.
Onto the delivery left in an apartment building lobby, signed as authority to leave..... never mind the fact anyone in about 400 apartments could have picked the box up and walked off with it.
Then to top it all off the valentine's add on i paid for wasn't even in the box.
Paid for stuff that isn't in box and a parcel that had to go under 50km couldn't even get there on time....with a courier that advertises overnight delivery.
Appalling I definitely would never ever buy from again.
Wish I had read all the google reviews before i made order.... if I had i would never have purchased.
15 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your feedback, and we sincerely apologise for the experience you had. We deeply regret the delay in delivery and the issues with the security of your parcel. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been. We also apologise for the missing Valentine's add-on and any confusion caused. We take your concerns seriously and will investigate this matter further to ensure it doesn’t happen again. If you'd like to discuss this further, please don’t hesitate to reach out to us directly. We value your feedback and are committed to improving.
Delivery service is let down
The item itself is beautiful. However i arranged for it to be delivered on Valentine's Day. I got a notification with tracking the morning of but the ETA of delivery kept changing to next day. I called Tastebuds to check who advised that my item would definitely be delivered by 5pm same day but i watched it go around Melbourne by tracking it for 12 hrs without it being delivered. After 5pm was unable to contact tastebuds & courier but finally got hold of courier the following day to arrange collection. No point in selecting delivery date when it doesnt get there anyway. Very disappointed.
12 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your feedback, and we’re so sorry to hear about the issues you encountered with your delivery. We sincerely apologise for the delay and the lack of communication during this time. We understand how frustrating it must have been, especially with the delivery date you had arranged. We take your experience seriously and will review our processes to improve our communication and ensure more reliable delivery. We truly appreciate your patience and would like to discuss this further if you'd like to reach out directly.
False advertisement
False advertisement. Didn't state that the service were different for WA. Contact people were unhelpful, obviously following a script and didn't know how to help answer my questions. Very stressfull. Package arrived 3 days late and was not notified at all that it was coming. Will not & will encourage other not to use your company.
5 de fevereiro de 2025
Resposta da Tastebuds
Thank you for your feedback. We sincerely apologise for the inconvenience caused and understand your frustration. We strive to provide clear information about our services, and we regret that there was confusion regarding the delivery to WA. We also apologise for the delay in your package and the lack of communication. We take your comments seriously and will review our processes to prevent this from happening in the future. We would appreciate the opportunity to resolve this further, so please don’t hesitate to reach out to us directly
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