Taxfix UK (formerly TaxScouts) Opiniões 

7314
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly... Ver mais

Classificada 5 em 5 estrelas

I have not been well, and really struggled with my self assessment - a couple of messages with Jon and its all sorted, which has definitely taken some of the stress from me at a difficult time.

Classificada 5 em 5 estrelas

Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly r... Ver mais

Classificada 5 em 5 estrelas

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better ex... Ver mais

Informações sobre a empresa

Escrito pela empresa

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

5 estrelas
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(7314)

1025 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thorough-impressed as a long-standing member

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities.
I’ve been lucky enough to be represented by the same accountant the whole time, Lilian, who is incredibly knowledgeable, thorough and clear with her comms and filings. Highly recommend

4 de junho de 2026
Classificada 5 em 5 estrelas

Excellent service year on year

Used for a number of years now, always a fast turnaround and a very straightforward website to upload documents.

Allocates me the same accountant each year which means I am confident things are correct and consistent.

I would also say the price is great vale based on other accountants that I've seen first hand change substantially more for an inferior service.

3 de junho de 2026
Classificada 1 em 5 estrelas

Compelled to subscribe

I don't like being forced to do things against my will. I used Tax Scouts last year, and returned this year -without being forced. Now you automatically subscribe people without any way of paying for a single year, you can only accept the subscription, then come back to cancel it. Now you make me want to go elsewhere! A good business wouldn't need to force people to sign-up to an ongoing yearly subscription.

1 de junho de 2026
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Andrew,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience with our new subscription model.

We appreciate your loyalty as a returning customer, and we sincerely apologise that our process has left you feeling forced to subscribe. This is certainly not the seamless experience we want for our users. We understand your perspective, and we regret that this change has negatively impacted your trust in our service.

Our goal is always to make tax filing as simple as possible and there is an option to toggle on screen, allowing you to purchase the service on a one off basis or a subscription basis. We're sorry if this wasn’t clear during the process. Your feedback is incredibly valuable as it helps us to review and improve our processes for all our customers.

If you require any assistance with your account or would like to discuss this further, please contact us at support@taxfix.com with your registered email so our team can help you directly.

Best regards,

Taxfix

Classificada 4 em 5 estrelas

Once logged in

Once logged in, I was allocated a tax advisor. I had to upload certain documents.
Initially my tax calculation was incorrect an I pointed out how and why this was the case. It was soon corrected. You cannot speak to the advisor on the phone it's all done on line.

25 de maio de 2026
Classificada 4 em 5 estrelas

Would recommend

My experience was good. My accountant dealt with some (from my viewpoint) complicated details and, apart from on one occasion, replied within the 48-hour timeframe (taking into account weekends & public holidays). I feel further clarity is needed for new service users of what to do to start the ball rolling - and which documents to upload when & where.

1 de junho de 2026
Classificada 5 em 5 estrelas

This is my second year using Taxfix and…

This is my second year using Taxfix and I am still pleased with the service including my own dedicated accountant Hannah Paterson. The deadline for filing my accounts had been very tight but Hannah was really good in ensuring accounts were filled before the deadline. Hannah maintained contact with me during the whole process and was very professional.

31 de maio de 2026
Classificada 5 em 5 estrelas

Prompt, professional and easy to deal with

I used Taxfix to submit my UK tax return and had a very positive experience. My accountant, Svetlana, was prompt, professional and easy to communicate with throughout the process. She prepared the return clearly, uploaded the paperwork for review, and explained the outcome in a straightforward way. The service was efficient and gave me confidence that the return had been handled properly. I would be happy to use Taxfix again.

23 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick efficient

Quick efficient. Super easy to use platform. Just makes it very straightforward. Don’t have to anymore as done a few times but always so easy to ask them questions if you need

23 de maio de 2026
Classificada 5 em 5 estrelas

Quick and easy

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Would recommend.

29 de maio de 2026
Classificada 5 em 5 estrelas

I’ve been using Taxfix (TaxScouts) for…

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value service and one I will continue with into the future. I would recommend the team to anybody who feels slightly uneasy in their annual tax submissions, especially with the HMRC moving towards MTD in the income tax space. In summary, I sleep well at night knowing my tax affairs have been dealt with by a professional!

22 de maio de 2026

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