Telcel Opiniões 169

Be watchful of these crooks. For the 2nd time, I see their charges on my credit card statement. Charge me $28.40 x 2 each month. I had to change my credit card a few years ago, and now they appear again.

The mobile lines used by my children have been receiving repeated messages containing links to highly disturbing content, including murders, attempted kidnappings, police violence, migration in violent contexts, and war footage. It is practically impossible to stop these messages. The harassment is constant throughout the entire day and even after requesting cancellation through every available channel, the messages continue without control. This content is generated by UnoTV and distributed by Telcel with absolutely no filtering toward minors.

My children do not even have phones precisely to avoid this type of exposure. These messages are reaching devices marketed by Telcel as “safe” for children, which makes the situation even more serious.

This content is not requested. It is pushed directly through their own network, using sensationalist headlines designed to generate clicks, exposing minors to violent and disturbing material that should never reach them.

We followed all instructions given by the company. Reports were filed, official complaints were submitted, REPEP registration was completed, and multiple tickets were generated across calls, emails, chats, and social media. Nothing has worked.

Even after being told by Telcel Customer Service in Chihuahua that the issue had been escalated and would be resolved within 24 hours, the messages continue, including during nighttime hours.

There is no real way to unsubscribe, especially on devices designed for children. Despite multiple formal requests through every possible channel, the content keeps being delivered.

In addition, this has already led to corporate consequences. We will cancel all corporate lines associated with our companies, file formal complaints with authorities, and actively alert the community about this serious failure in protecting minors and preventing harm.

We have also notified Huawei as the manufacturer of these devices, since their products are being compromised by the network that allows this type of content to reach children.

This situation represents serious legal violations, including consumer protection laws, data protection laws, telecommunications regulations, and laws protecting minors.

This situation represents serious legal violations, including:

• Article 7 Bis of the Federal Consumer Protection Law, which prohibits sending unsolicited products, services, or any type of content to consumers.
• Articles 8, 15, and 16 of the Federal Law on Protection of Personal Data Held by Private Parties, due to the unauthorized use of personal data.
• The General Law on the Rights of Children and Adolescents, by exposing minors to violent and harmful content without protection.
• Article 191 of the Federal Telecommunications and Broadcasting Law, for failing to guarantee safe services free from harmful or unsolicited content.
• REPEP regulations under PROFECO, for sending unauthorized communications to registered lines.

Parents, be aware. UnoTV and Telcel are deliberately sending content designed to generate clicks to devices used by minors, ignoring formal requests to stop it and leaving children completely unprotected.

Parents, be aware. UnoTV and Telcel are deliberately sending content designed to generate clicks to devices used by minors, ignoring formal requests to stop it and leaving children completely unprotected.

I encountered problems while in Mexico and I was unable to get customer support in English.

We purchased a Telcel amigo sin illimite plan. The store clerk assured us that we'd be able to phone to Canada. When I attempted to make a very important phone call, I was dismayed that it didn't work. After failed attempts to get customer service in english and after searching the internet I realized that I needed to register with a passport I.D. The regulation states: all Mexican phone plans (prepaid and postpaid) require official identification to be linked to the user's line by June 30, 2026. I wanted to use this plan for the month of February, 2026. I spent precious time attempting to register but the system would allow me to get all my information recorded and then would have an error message. Instead of advising customers that the system was overloaded or that the system was not working, the message stated "Please try again later". I tried several times, even in the middle of the night. The website said that I could go to any Telcel physical location to get registered. When I went out of my way to go to a Telcel store, the clerk indicated that registration could only be done by a head office which was not in a convenient location for me. Not only had I wasted my time but I wasted my money because that plan was not usable. I had also added service through recharge.com thinking that it might solve the problem. That was a waste of money as well. I ended up paying more money to purchase an older phone chip that didn't require registration. Since registration in Mexico is mandatory as of June, it shouldn't have been a problem for me in February. The store telcel agent kept my 3112419577 chip when he inserted another chip.

I request a refund of 200 pesos for the package that didn't work and 100 pesos that I paid for a top up. If your system cant accept registrations you should not give people the option of purchasing packages. There will be many dissatisfied customers to complain via social media.

Imagina que un dia estas de tranquilo usando tu numero y te lo cierran por no haber recargado lo suficiente sin AVISAR absolutamente ni un dia antes, no puedo creer la incompetencia de una compañia que es medianamente grande, sus servicios dejan mucho que desear al usuario y ni decirles que tomen en cuenta las reseñas por que seguramente no lo hagan. Solo espero que minimo tomen eso en cuenta si no se quieren quedar sin usuarios. 🤷

I purchased a Telcel tourist eSIM online while traveling in Mexico because my previous eSIM was not working properly sometimes. However, the activation process did not work as expected. I had to visit a Telcel office in CDMX and spent about an hour there before the activation was finally completed. Even after that, it took more than 24 hours before the eSIM actually started working. Ironically, once it started working, the signal quality was very good.

lo recomendaré porque me va ayudando a hir auto completado porque...
porque apenas uno empieza le falta la experiencia.

The ESIM for tourists is a scam. The website to register the number does not work, so you will have to go physically to the Telcel shop that provides customer service - even then, your activation will take from 3 to 5 business days.

No es sorpresa que telcel tiene 1.4 de revision aqui en trustpilot. Aqui le daria 0.000001. Horrible. Mis experiencias con el chat con un ser humano para yudarme tienen sido mas alla del horrible y non profisional.

Pésima, en los últimos meses el servicio de conexión es horrible, muy mala señal; es muy fastidioso el hecho de que al realizar mis actividades en línea la navegación sea muy lenta.

El servicio realmente es una porquería quiero pagar mi factura y no me dejan que carajos pasa porque asen esto todo servicio es una porquería por que porque el internet siempre no sirve todo el tiempo la señal no sirve todo el tiempo hora el teléfono empieza a comenzar a fallar y no a quien pedirle ayuda nadie contesta cuando uno marca a servicio al cliente Telcet es una porquería deberían de sacarlos correrlos eliminarlos la neta desde que saqué el teléfono no lo e usado ni para aser llamadas

Telcel is a wretched, criminal, usurious force of Satan that will use every possible method to overbill you while never acceding to make an adjustment for any mistake they make. They charge $50 MXN extra per month for the “favor” of controlling usage on a limited data plan. Telcel provides less service at higher cost to Mexico than nearly any cellular provider in the world, and inhibits its country’s economy and growth. This company should be put to death.

Cada que se va la luz en la colonia nos quedamos sin red no podemos hacer llamadas o meternos a Internet cosa que hay momentos que es muy necesario

Terribles, cada ves más bandidos y ladrones, publicidad y promociones falsas engañosas. Y no hay control sobre estos cobros leoninos. Slim impune. Vaya país y autoridades

Pésimo servicio pos venta y ante cualquier trámite. Pago un plan de 700 mensuales por 8gb, dice "Redes sociales ilimitadas" pero consume tus datos, eso "ilimitado" te lo dan cuando ya no tienes saldo, puedes seguir usando algunas aplicaciones, pero tu gb te los consume sin restricción. Reportas un problema, nunca responen, nunca solucionan, pero te retrasas 1 hora, con el pago, y te marcan casa 1 minuto cómo si mis 700 pesos les fuera a faltar para comer. Definitivamente hay mejores opciones y con la nueva covertura de muchas compañías afiliadas a Tesla, 1000 veces mejor que estás ratas azules

La señal es buena lastima no se puede decir lo mismo de los datos móviles

Recargue mi celular el dia 22, y para el dia 26 ya no tenia datos. Cabe mencionar qué solo dos veces lo he usado para ver tv y en ambos casos compré un paquete de datos ilimitados por 2 horas, y parece ser que a telcel le vale y se consume los datos normales. No soy el único, preguntando con compañeros, tienen exactamente el mismo problema. Haciendo portabilidad a otra compañía pero ya. Estafadores

Buenas tardes el servicio de ubicacion no funciona de manera general

Intenté cambiar mi plan Telcel a uno más básico ya que no estoy viviendo en México.

Me dicen que tengo que ir físicamente a hacer el cambio de plan. No voy a regresar a México en un año. ¿Pero para hacer la cancelación sí se puede hacer por teléfono?!

¿Cuál es su lógica? Son unos hipócritas. Su servicio al cliente es igual que nuestro país, tercermundista. Como no les da pena. Es un fastidio total cualquier interacción que he tenido con ustedes desde hace más de 15 años de ser cliente.

No entiendo por qué es tan complicado todo esto, por qué no actualizan su aplicación, que es terrible para usar, al igual que su portal.

Me impresiona lo cuadrado que son para hacer cambios y para tener diferentes soluciones.

Una basura , los paquetes no duran nada , son caros sus costos , excesivamente lentos , un paquete de 100 no dura ni una semana y también se te acaba con una sola canción en Spotify

Telcel tiene para recargas un juego de palabras confuso que te lleva a poner dinero en Paquete o Saldo,si por confusión pones saldo,(y es muy fácil confindirse pues una página te lleva a la otra)este lo puedes llegar a gastar en un día, literalmente, de manera inexplicable. Ya me ha pasado varias veces con recargas de 200$