The AA Smart Care Opiniões 

Failed to turn up for home appointment. Rearranged for much later appointment on same day but not acceptable. Ended up going to garage. Overall not a good experience.

Great service at the garage my MOT was done very well from start to finish. I recommend this MOT center highly

All ov it fantastic 👏

Good price, efficient service. Will use again.

Prompt & efficient service

Great turn out...respectfully.

Great place, very professional and efficient

Booking service was easy but when it came to the day for the mechanic to arrive I got a phone call cancelling the service as they couldn't get the parts!! I then got an email confirming my wish to cancel the appointment that they had cancelled and I'm still waiting for my refund

Absolute shocking service 3 calls all hung up still not received confirmation of the work done not be using again

Hassle free experience. Professional and friendly mechanic, answered any questions about the job .all round good experience.

Arrived on time, the mechanic was pleasant and polite, completed the job well.

The online booking was fine enough - I was told I'd get a text in the morning of the mobile service to confirm arrival time - that never came. The mechanic was friendly enough but didn't complete all the diagnostic steps after the oil change (specifically resetting the oil life in the ECU) which meant I had to call up to arrange a follow-up to get this done. They insisted they don't do this, when any professional level Autel or Launch tool will be capable of doing it. I have been back and forth on the phone negotiating this being put on hold for 10-20 minutes every time. Friendly staff, but hold times are unacceptable. Still waiting for resolution. Get told something different based on the different advice from the "tech team" each time. It's making me think about cancelling my cover.

Very good and professional service. Fully informed about work that needs to be looked and even gave advice on how to do one of the jobs. Thank you

Friendly and very professional service at my house - reasonably priced and brilliant service

Don’t call the any questions number they lie to you concerning arrival slot and there is no 15 minute phone call prior to arrival
Be prepared to wait in all day

The wrong parts were fitted by the garage which were supplied by your supplier,which I was not informed about before the the fitting.This resulted in been informed by the garage I could not remove the car until I settled a new invoice in which was double the price.

Work not completed, still waiting on response to emails sent

I would like to share my dreadful experience with AA Smart Care. I had booked my car to have front brake discs and pads fitted on my driveway at my home. The appointment was booked for Saturday 12th September in the afternoon before 4pm. I received around 4 emails and 2 text messages confirming the appointment. It went on to state the Mobile Mechanic would call on Saturday morning with an estimated time of arrival, and another call 15 minutes prior to arrival. I thought fantastic, this will really help, I have a busy schedule most days and have to visit my elderly parents everyday. My car is due a MOT so I (foolishly) thought I’d get the brakes sorted as a preemptive measure. So to have someone come to my home and do this would be really convenient. So Saturday morning arrives, no phone call. Midday arrives, no phone call. So I wait all day to 4pm. No phone call, no visit. No new brakes or pads. In the meantime whilst waiting in vain, I checked on the AA Smart Care Website if I could contact them. This is where the system is flawed. To call they are only open Monday- Friday 9am until 6pm. So I couldn’t do that. I ended up sending an email Saturday night for what use that would be. I doubled checked the booking to make sure I had got the right time and date. That was all in order. I even wondered if I’d booked through a bogus website and been scammed. Everything seemed in order. On Sunday I saw there was a WhatsApp chat option available. I tried that but it was just an AI bot telling me someone will be in touch as soon as possible. So this morning (Monday 14th)around 9am I was going to call the phone number, but was quite irate at this time, and decided to wait to see if there would be any reply by email or WhatsApp. I received an email saying they had forwarded my message to the Response Team, who will be in touch. In the meantime I received a WhatsApp Message asking if I still needed help. So I went with this option. The first message stated they were really sorry no one turned up for my appointment. Then another message stated “Seems as though the patrol was never given the job even though the dispatch team had confirmed the booking so I’m really sorry about that” At this stage I’m not sure if I’m talking to AI or an actual person, but at least they have acknowledged and given me some information, albeit pretty grim reading. Now I work in Customer Services myself, so I was fully expecting the next question to be “ How can we help put this right for you” That’s how I would of dealt with the situation anyway. So what I got was “Did you want to re-schedule or cancel the booking down sorry?” Those were the exact words. I didn’t mention that didn’t really make sense but got the gist of what was meant. So considering the circumstances and the AA admitting they were at fault, I asked if they could come to my workplace today and carry out the work. So the AI/person stated they would contact dispatch to confirm. Then I got the wonderful response “Unfortunately there isn’t any availability for today, you would be looking at next Monday as the soonest we’ve got free, really sorry about that as I say, I understand this isn’t your fault” My reply was that was no use whatsoever and that was 9 days after the scheduled appointment. It would be after the MOT and they had completely wasted my time on Saturday. The AI/person wrote “I completely understand your frustration and we apologise no one had attended or contacted you to let you know” “How do you wish to proceed sorry” So I had no choice but to cancel. The whole experience has left me quite bewildered. To add another twist, before writing this I checked availability on the website to see if there was any appointments. Low and behold there are slots available on Thursday, contrary to being told next Monday would be the earliest. Something isn’t right with all of this. It’s ok to constantly apologise, but if you have no desire to put anything right, it all becomes rather pointless and patronising. It’s a pity I’ve had to give a 1 star review because it should be a 0.
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