The AA Smart Care Opiniões 

Always a good experience with AA approved garages.
Good communication and explanation of work done.

Great service, went above and beyond, runs like a dream now. Thanks to Tom, he was brilliant!

Really unhelpful advisors when I was stranded without my car. Would never do this service, or recommend it again.
Complete opposite to how amazing the breakdown team are.

Friendly, professional and convenient

Good service

Great oil and filter change. Feels like being treated as nice to see someone who is presented well. Very tidy and have all the kit at their disposol and very informative. The gentlemen that did our van as we had van and car done spotted a turbo pipe and explained what needed doing and the dangers off what would happen if the pipe came off. So overall a very good experiance.

Easy to book kept informed & the gentleman that came was friendly and helpful

The mechanic couldn’t fix the fault and said he was just an AA patrol and couldn’t get the parts. Total waste of money, I will not use this service again, it’s falsely advertised. There are local mobile mechanics that are as good as a garage service. Very disappointed I’m probably going to make a formal complaint and ask for a refund.

Service and mot at reasonable price , car picked up on time and taken to recognised garage nearby , retuned with a full service report to follow, very happy to recommend and would use again ,

The mechanic who came was excellent.
The rest of the experience was dreadful.
They failed to turn up the first time and then I received an email to say the mechanic had found several issues that needed attention which was surprising as no mechanic came that day. Then when I phoned to complain about the service I was told the manager was unable to speak to me as she was in meetings but was promised she would call me when she came out. No surprise I’m still waiting for that call. I’ve been a member with the AA for over 36 years. Very disappointed and disillusioned.
Wouldn’t recommend the home service to anyone. Please note that Neil who carried out the service was both polite and professional and a credit to the company. Shame about the rest.

Very pleasant gentleman, pollite and friendly. He was very knowledgeable.

Experience 1star , the guy that helped me eventually when another lovely lady was kind enough on the breakdown number to help me find who to call when your garage booked rejects the job both team members 100 stars !!! …overall exp. 1 star ! Firstly it’s dickering paying £100 to tell u a code via diagnostics to find out what’s initially wrong with your vehicle! Buying the correct diagnostic reader for my vehicle with life time software updates to do same job multiple times for free one cost £130 ok I could invest further for £500 odd £££ for maximum but enough to read and reset with lifetime software updates free to do same job …once you have code you have option to book in for job to be further investigated or fixed another £100 I asked a local garage for exact same job £50 to read clean injector (ad blue problem code P20EE even though code is catalyst more likely crystal build up on injector as this means significant drop in downstream emissions compared to upstream usually a blocked injector! Undo screws take out injector soak in hot water clear crystals replace reset system problem solved £50 proper mechanic proper job no bs no extra chargers some Domodossola filters call-outs £500 as so far £99 to read another £100 to do above job … NOW IF let’s say after cleaning because it visibly needed it and system reset clear dash etc worked but still later a fault re shows on dash prob dpf soot leaks maybe a damaged dpf filter, soot blocking NoX sensors No visible soot …ok so run diagbox for live data, ok replacing Bosch NoX sensor £80-£210 depending on source u buy from! Mine Id need the Bosch NoX sensors 028100865 prob more like £210 with welcome code at one I found 30% off purchase…ok if I have to ….as I’m investing in this recently bought van to get me back on my feet after losing my business and everything to covid I just want to get back on the road with no further issues all of above my pint is this as system is a rip off taking advantage of either people who have limited vehicle knowledge or in my case I had no jack to check injector myself I’m financially broken so I’m limited to needing precise cheap but perfect execution and quality mechanics professional and precise no bs if I can’t get van on road I can’t work to earn to fix it leaving me stuck and now spent £99 for a code I already knew and an extra charge I could have taken if I’d chosen further work for £102 when I’d still not know if my van would be safe and roadworthy with no further issue's, I do understand ad blue problems are frequent and not always just crystal build up etc etc but there needs to be a better 1 price whatever the problem get u back on the road no ghosting price …we read with diagnostic , it gives code we fix we reset if no problem this price if then new code comes up after reset its this and this price as u can see by a quick woo for for product it’s this price£ for labour I recommend just adding yourself to an as plan now and while u get set up ill fix this problem first time. (In my case) discount let mechanic know all set up they fix it price £ fair or free under AA package WEBSITE AND CHAT just gives u run around ai chat a joke most times to reply keyboard does not show in brand new iPhone 17 pro max! Even when I typed answer first question …what’s my problem?’ I typed diagnostic it replied I don’t lie what that is try something else !! Damn !! Frustrated tired still no closer to getting my problem perfectly diagnosed to get exact job done and fixed for a reasonable price in my financial situation ok I think I get the point rant over very frustrated now at least from the mechanic and great staff helping me through the traumatic events of trying to use what I thought was a trustworthy vehicle saviour in any situation clearly just took advantage of adding or boosting prices luckily the mechanic I used was honest and said do for £50 I’m just working to earn extra to get it fixed in future at said price fingers crossed it’s just a build up of crystals… if not replace the Bosch sensor 1or 2 (diff cable lengths but same £210 price total fix £ £260 no dither issues AA well I’m yet to even know what I can do aa it’s a ball ache to 1. Use website with limited choices if u want tidiest to a human but not breakdown no guidance just an AI that crumbles at the word diagnostic , 2. Various google searches gave me run around to find a human who when I eventually found one took 2seconds to help me after she even struggled to find right number for me but her persistence and service was exceptional without the human touch I would have given up both AA staff I spoke too excellent the mechanic honest efficient and very helpful saved me £££ AA EXPERIENCE overall -100 stars won’t be using again and sadly I have still broken van and £99 I’ve found I could have invested in my own diagnostic device or NoX sensor at least

My MOT failed and they have sent me an invoice for the needed repairs. Next day they have sent me another invoice. I have used their payment assist method and they also charged my debit card for the same invoice. It took me several days and endless calls to receive my money back. I will never use again their services and I don't recommend to anyone. I felt scammed, neglected and financial abused.

Josh was a great ambassador for yourselves. I will definately use your services at home again.

Was given a time to arrive instead of all day appointment, very friendly and would recomend.

Very good price for a basic service
Negatives
No stamp in service book
Later than promised
No advance phone call as promised
These are minor things but details matter

Scammers kal is the worst technician ever wrong price quoted twice after payments can never speak to a manager pointless lol

The service engineer was excellent. He went out of his way to help. Had a problem that needed sorting out but couldn't get the part when he came, so he arranged to come back the next morning to sort it out. Brilliant service.

Excellent service. I would highly recommend using AA Smart Care.

Everything went smoothly at a reasonable price.