Theariadne Opiniões 

207
TrustScore: 3 em 5

3,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Nachdem mir zuerst ein falsches Produkt geschickt wurde, habe ich nach der Aufnahme mit dem Kundencenter durch Olivia einen kostenlosen Ersatz erhalten. Vielen Dank dafür ☺️

Classificada 1 em 5 estrelas

Ich habe dort einen Ring bestellt, Lieferung hat ewig gedauert, sodass ich die Annahme verweigert habe. Sie haben den Ring dann einfach nochmal losgeschickt und da er vom Nachbarn angenommen wurde kon... Ver mais

Classificada 1 em 5 estrelas

Absolutely awful company, false promises and still no goods, we’re now into the fourth week and zero sign of delivery - AVOID at all costs. I’ve actually given up now!! 😒

Classificada 5 em 5 estrelas

Entgegen der vielen schlechten Bewertungen habe ich eine sehr gute Erfahrung mit dem Shop gemacht. Ich habe vor ca 1,5 Wochen eine Tasche bestellt , die ich heute erhalten habe. Die Tasche ist exakt s... Ver mais


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

207 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(207)

197 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

No confirmation email

No confirmation email. No reply to my email about no confirmation, money has been taken from my account the site it a fraud no chance of getting your money back

7 de dezembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello Sam,
Could you please share your full name and the product you ordered?
Usually the confirmation email is not received if the customer hasn't provided email adress.
Looking forward to your reply.

Classificada 1 em 5 estrelas

I brought something and usually you get…

I brought something and usually you get a confirmation email straight away. Nothing has came through. No confirmation or reference number NOTHING

8 de dezembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello Malwina,
We apologise for the inconvenience.
Since we did not receive any email when order was placed, we could not send order confirmation email.
Please don't worry, our support team has sent you the email confirmation on the email address provided.
Thank you for understanding.

Classificada 5 em 5 estrelas

It’s not the mistake that’s important but how you put it right

As Christmas approaches many gifts will be ordered. Made a purchase from Ariadne which unavoidably incurred a short delay. The support team were exceptional. Included a small gift with the delayed package and offered a discount off my next purchase. Thanks Kate for all of your help . Would definitely order again

6 de dezembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello Nigel,
Thank you so much for sharing your lovely experience!
Hope you love your order and the gift as well:)

Classificada 5 em 5 estrelas

Great Company, Superb Service!

Kate was extremely helpful in helping me confirm my order and ensuring my complete satisfaction.

Great company, superb service!

1 de dezembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello Syd,
Thank you for letting us know.
We look forward to serving you again:)

Classificada 5 em 5 estrelas

Great service

Just to clarify, this isnt sponsored or paid review so it’s totally honest based on my personal experience.
I ordered a medium size bag for Ariadne, however I received the large sized bag. For me, it was too big and I couldn’t use.
I contacted customer service and offered to send the bag back to be sent the size I had ordered. I was expecting arguments etc as you normally expect when things go wrong with an order to argue who’s fault it is, how a who will pay for return etc.
The customer service advisor agreed to send me the correct size bag without any quarrel! In my personal experience, I can’t fault this company.

25 de novembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello SN,
Thank you so much for sharing your lovely experience.
We hope to serve you again.
Thank you!

Classificada 1 em 5 estrelas

Jewellery is cheap and poor quality

Jewellery is cheap and poor quality, not as described, additionally poor customer service as they would not refund me for the purchase
Would not recommend and advise you purchase elsewhere

19 de novembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello,
We are unable to find any order from you.
We have already requested you to kindly share your order details with us so we can assist you further. But we are still awaiting your response.
Thank You

Classificada 5 em 5 estrelas

Excellent Customer Care

Kate was so lovely, super helpful and the customer care excellent.

6 de novembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

So glad to hear Kate was able to help! We’re thrilled you had a great experience and look forward to serving you again 😊

Classificada 1 em 5 estrelas

All the 4-5 star reviews on here are…

All the 4-5 star reviews on here are fake. Do not do not do not order anything from this company or website unless you plan to give your money away. Ordered a month ago, no update and no response. $140 down the drain. Please read this before using their fake site. Complete scammers. STAY AWAY

10 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Got my first order and wasn’t happy…

Got my first order and wasn’t happy with the fit, reached out to the team who sent me a replacement and even let me keep the first one for free. The replacement is amazing and exactly what I needed. Thank you

24 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hi Kandice,
So happy the replacement worked out perfectly! Thanks for giving us another chance 💕
We look forward to serving you again :)

Classificada 1 em 5 estrelas

Longest wait

I have no comments on the actual product but the service. I have purchased a necklace for a friend of mine for her birthday. I have purchased the item on 5th October, but received it on 19th October!!! I have checked the whereabouts of the necklace twice and all I got in both occasions were an email with lots of emojis! I have told them that the item was a birthday gift, and I had to purchase additional gift to be given on time. All they offered me was a 10% discount for my next order, which I refused as I am not going to make another purchase from them. If you insist to shop from this brand, please bear in mind you will end up waiting for a long time.

5 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hello,
Could you please let us know your order ID? Our team will help you out.
Thank You.

Classificada 1 em 5 estrelas

Terrible

Terrible! My bag took so long to arrive and when asked for a refund, they keep on sending me updates regarding the order I don’t want anymore. Rubbish! I wasted my money and my patience with them. Avoid it!

4 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Nothing but a digital mirage

This company operates in a highly misleading way. As many other reviewers have noted, they appear to rely on Google ads and what seem to be AI-generated reviews to promote products that, in my experience, were never delivered. Their website gives the impression of being UK-based, but company details suggest they are actually registered in Asia. All communication I received appeared automated, and my order was never dispatched. I was only refunded after a lengthy delay. Always pay by credit card to ensure protection. UK authorities are aware and investigating them.

15 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a ring from here and it was…

I ordered a ring from here and it was the first time I'd ever used this company and I didn't know my ring size so I just bought the one I thought 🤦 and of course when it arrived it was a little small, it came in a beautiful packaging and very good material for the ring but I had to asked/emailed how I could get the bigger size and if I'd have to go through a lot of things like getting a refund and then ordering a new one and all that, but they responded very quickly and were very kind and incredibly helpful. A staff member named Kate sorted it out for me very quickly and got it all done for me instead of making me do it or something, they were so helpful thank you so much 🙌 I will definitely be using this company again and will definitely recommend ❤️

29 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hey Ewan,
Thank you for sharing your lovely experience!
We look forward to serving you again 😊

Classificada 5 em 5 estrelas

Top notch customer service

I experience really great customer service. It’s great to see companies who value their customers. I would recommend using them when possible.

27 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Thank you, Kevin, for your kind words. We look forward to serving you again 😊

Classificada 1 em 5 estrelas

Do u buy from here

Do u buy from here ! U don’t get item send u bull shit emails … and takes ages for refund … thank god u paid with pay pal . Do not bye ! Awful company

18 de setembro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hey,
Our support team had guided you throughout your order journey. We are truly sorry that you feel let down.
We try to ensure that we make your experience as smooth as possible.From what we can understand, our support team helped you and timely issued the refund.

Classificada 5 em 5 estrelas

Sehr toller Kundenservice!

Sehr toller Kundenservice, kulant, hilsbereit, großzügig ! Kann diesen Shop sehr empfehlen ✨️

15 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hallo Ahsen,
Vielen Dank für Ihre lieben Kommentare! Wir freuen uns darauf, Sie wieder zu bedienen :)

Classificada 5 em 5 estrelas

Amazing experience

I just want to say I actually had an amazing experience with Ariana, their customer service was amazing and they got my items shipped out on time. Kate was an amazing help and helped me throughout any doubts I had with my order. Will definitely order again!

22 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Hey Shanzay,
Thanks for your lovely review! Looking forward to serving you again :)

Classificada 5 em 5 estrelas

I bought aveline bag last month,I felt…

I bought aveline bag last month,I felt in love with it and I have to buy 2 more. Also the customer service is great and reliable. Yes indeed I recommend to everyone who loves good things to buy please check out.

9 de outubro de 2025
Opinião espontânea
logótipo da Theariadne

Resposta da Theariadne

Thanks for your trust and kind feedback—it motivates us to keep improving!

A Experiência Trustpilot

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

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