cheesegeek Opiniões 536

Resposta da cheesegeek

Há 2 dias

Hi Catherine,

Thanks so much for the lovely review! 😍

We're very grateful for your kind understanding regarding the human error on your order, and really happy to hear you felt it was dealt with quickly.

We hope to see you again!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Eddie,

Thanks so much for the 5 stars! We're really happy to hear you and your loved ones have enjoyed the subscription and the service. 🥳

Our monthly cheeses are hand-picked to be bang in season when they arrive with you, and we always aim to include the very best artisan creations from around the UK and beyond.

We hope to see you again for more cheesy delights!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Mr Lees,

Thank you very much for taking the time to share your feedback. I’m really pleased to hear you were happy with the communication, delivery, and packaging, and that everything arrived in perfect condition.

I’m genuinely sorry that the cheeses in your box didn’t deliver the enjoyment you were hoping for. While our Mystery Boxes are curated as a surprise selection of our shorter-dated cheeses looking for a good home, we still always aim to deliver them at peak ripeness and flavour, and I’m sorry this wasn’t your experience on this occasion.

We really value you giving us a try, and your comments have been shared with the team. We do hope we’ll have the opportunity to welcome you back in the future.

Best wishes,
Jen

Resposta da cheesegeek

Há 2 dias

Hi Joanne,

Thank you so much for the great review! We're over the moon to hear your sister enjoyed her cheesebox.

From the makers who craft each wheel to our Cheese Whisperers who hand-cut and wrap each wedge, a lot of love goes into our boxes. It's wonderful to hear that our customers are just as passionate about the yellow stuff!

Thanks for trusting us with your special gift! We hope to see you again next time you feel like spreading the cheesy joy 💛

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Sachin,

Aww, thanks so much for the kind words! 🫶

We really appreciate the lovely review. It's great to hear you're happy with the cheese and the service.

We hope to see you again for more cheesy adventures ✨

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hello,

Thank you so much for the 5 stars! It's amazing to hear you enjoyed all the cheeses so much. Our selections are designed to showcase the very best in artisan cheese making, so it's always wonderful to hear when they're going down well.

We're glad you had such a positive experience and we hope to see you for another ☺️

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Karen,

Thanks so much for the kind review! Even though your delivery didn't go as smoothly as we would've hoped, we're very glad you felt the issues were dealt with promptly. Thank you for your understanding, and for the five stars - it's made our day!

We hope to see you again💛

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi John,

We really appreciate the kind review. It's great to hear you felt the cheese was well-wrapped, tasty and high quality - that's what we aim for!

If there's anything we could've done to make the experience a full five stars, we'd love to know. Please just drop us an email at hello@thecheesegeek.com with your feedback! 🙏

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Leila,

Thank you so much for your kind review! We're so grateful 🙏

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Elisabeth,

Your review means a lot to our little team - thank you!

We hope to see you again 🫶

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Há 2 dias

Hi Gordon,

Thanks so much for the lovely review. We're so happy you're enjoying your subscription and that the cheeses are going down well each time. Your support means a lot!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Karen,

Thank you so much for your kind review! We're delighted you feel the customer service has been worth 5 stars 🫶

We really do appreciate your support, and hope to see you again.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Charles,

Thanks so much for the 5 stars! 🙌

We're so happy to hear the cheese arrived safely, and that you're pleased with the selection. Our Cheese Whisperers hand-cut, wrap and pack each wedge with care so it arrives at its peak freshness - it's great to know this comes through.

We hope to see you again soon for more cheesy delights!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Janice,

We're very grateful for your wonderful review! 🙏

Thank you so much for taking the time to share your thoughts - we're happy to hear the cheese is going down well, and over the moon that your experience with us has been lovely.

We hope to see you again for more delicious cheese!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hello,

We're so happy to hear the surprise cheese has gone down well! 🙌

Thank you so much for the 5 stars, and for taking the time to share your feedback.

We hope to see you again for more deliciousness ✨

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Peter,

Thanks so much for your review - we're really grateful for your kind words, and over the moon to know you're happy with our products!

Our enthusiastic little team of geeks truly cares about bringing you the best in artisan cheese making, so it's great to hear our cheeses are going down well.

Thanks again for the lovely review, and for your support.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

13/04/2026

Hi Mrs Artis,

Thanks so much for your review - we’re really glad to hear the cheese was enjoyed and we truly appreciate the 4 stars!

I’m very sorry for the confusion around the delivery timing. All orders placed on our site are scheduled for delivery using our date picker at checkout, and on this occasion we can see that 9th April was selected. This is why there was a gap between ordering on 1st April and delivery.

Our boxes are only ever in transit for under 48 hours to ensure everything arrives in the best possible condition.

That said, I’m really sorry that your delivery arrived a day later than expected - we completely understand the impact that can have, especially when it's for a special gift.

If anything ever looks unclear, please don’t hesitate to reach out - we’re always happy to help and make sure everything lines up exactly as you need. You can reach us at hello@thecheesegeek.com.

Thanks again for trusting us with your order, and we hope to deliver an even smoother experience next time 🧀

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Susan,

Thanks so much - we're so pleased to read your review 🥳

We're very grateful for the lovely feedback, and glad to know you felt the delivery issues were handled well. We can't always prevent things from going awry, but we do always try our best to resolve them with care.

We really appreciate your understanding and patience, and we hope to see you again!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

14/04/2026

Hi Kate,

Thanks so much for your review. We're really grateful for the 5 stars, and glad to hear you're enjoying your subscription!🌟

Many of the cheeses we include are award-winning, and all of them are specially selected to showcase the absolute best in artisan cheese making. It's always a joy to hear what our customers think, so thank you for sharing your feedback!

We hope your subscription continues to take you on a delicious cheesy adventure ✨

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi SG,

Thank you so much for your kind review - we’re delighted to hear you enjoyed the selection, including some cheeses you hadn’t come across before. That’s exactly what we love to do. I hope you've discovered some new favourites in there! 🧀

It’s also lovely to know the service was great as always - thank you for your continued support.

We hope to see you again soon.

Jen
Team cheesegeek 🤓