cheesegeek Opiniões 

Resposta da cheesegeek

10/04/2026

Hi Kay,

We really appreciate your lovely review - thank you so much for taking the time to share your thoughts, and we’re really happy to hear the cheese has been enjoyed.

All of our cheeses are freshly prepared to order by hand on the day of dispatch, to ensure they arrive with peak freshness.

We hope to see you again soon.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi Bill,

Thanks so much for taking the time to leave a review! We’re really glad to hear nothing went wrong 😊

If you have a moment, we’d love to know if there’s anything we could have done to make it a 5-star experience.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi Richard,

Aw, thank you so much for the five stars and the lovely feedback.

So happy to hear you've felt well looked after, and - more importantly - that the cheeses are being enjoyed! 🎉

That's what we love to hear - thanks again for sharing your thoughts! We hope to see you again soon.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi Yuva,

This is wonderful to hear - thank you so much for taking the time to leave your review!

Our geeks are passionate about showcasing the finest artisan cheeses, so it’s really lovely to know your cheese-loving friends enjoyed the selection.

We hope to see you again 💛

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi Steve,

Thank you so much for taking the time to leave a review.

We’re delighted to hear that this month’s cheese selection wowed you! It includes some real Spring beauties, which we hope went down well with your loved ones.

Thanks again for your kind words and support.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

10/04/2026

Hi Mr Stamp,

Thank you so much for your kind and honest review - we really appreciate the 4 stars!

It’s wonderful to hear that you enjoyed the cheese and felt well looked after by our customer care team. I’m sorry to hear you were disappointed that the delivery was left on your doorstep, and we’ll make sure this feedback is shared with our courier for review.

We really appreciate your kind words and support, and we hope to see you again soon.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

2/04/2026

Hi Peter,

Thank you so much for your kind words and for taking the time to leave a review - we really appreciate it!

We’re very sorry again for the initial mix-up with your order. It was a human error on our side, and not the experience we ever want our customers to have.

We care deeply about making sure every order arrives as it should, and when things do go wrong, we’ll always do our best to fix them promptly.

Thank you again for your understanding and for your recommendation - it truly means a lot to the team.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Actualizada a 1/04/2026

Hi Michael,

Thanks so much for your lovely feedback on the selection - we really appreciate you taking the time to share it.

We’ve sent the tasting notes over via email. If you haven’t received them, please do let us know at hello@thecheesegeek.com and we’ll get those over to you straight away 🤓

Whilst we appreciate it’s not quite the same as a printed booklet, we had to make some last-minute adjustments to your selection due to unexpected supply issues, and we wanted to ensure you received the correct tasting notes for the cheeses included. This is something we’re actively working on improving, so your feedback is genuinely helpful.

I’m also very sorry to hear that one of the cheeses wasn’t clearly identified. That’s certainly not what we’d expect, and we’ll be looking into this with the team to understand what happened. In the meantime, the tasting notes we’ve sent should help with identification, and we’re always happy to assist if anything is still unclear.

Thanks again for your kind feedback, and we hope you enjoyed the selection overall!

Best wishes,
Jen

Resposta da cheesegeek

1/04/2026

Hi Jacqueline,

Thank you so much for your kind words, and for your patience and understanding despite the issues with your order. We completely understand how disappointing this has been, especially as you were planning to enjoy the cheese with friends, and we’re really grateful you’ve allowed us the opportunity to put things right with a top-up delivery.

We’re also delighted to hear that you’ve had a positive experience with us previously, and that you continue to enjoy the quality of the cheeses - we work hard to showcase the very best artisan producers.

Your top-up cheesebox is due to be delivered tomorrow, and you’ll receive tracking updates once it has been collected from us. If you need anything in the meantime, please don’t hesitate to get in touch at hello@thecheesegeek.com - we’re always here to help.

We’re very sorry again for the human error on your order this time around.

Best wishes,
Jen

Resposta da cheesegeek

31/03/2026

Hi Chris,

Thanks for your review! We're so sorry your cheese delivery has been held up, and appreciate it's very frustrating when these things happen.

Your original order was sadly delayed beyond our freshness window, so we arranged for a replacement to be sent out - which is currently on its way to you. We did drop you an email with all the details yesterday.

We'll continue to monitor your delivery and keep you updated, and if you have any questions, please don't hesitate to contact hello@thecheesegeek.com.

We're sorry once again for any disruption this has caused to your plans, and hope to have you united with your cheese very soon!

Jen
Team cheesegeek

Resposta da cheesegeek

31/03/2026

Hi Barry,

Thanks so much for your review!

Our aim is to showcase the very best of artisan cheese making, and our geeks handpick the finest, tastiest and most unique creations for your boxes. It's truly great to know that they're being enjoyed and appreciated by our fellow curd nerds.

If there's anything we could've done to make your experience a full five stars, we'd really love to know. If you feel like it, drop us an email at hello@thecheesegeek.com with your thoughts.

Thanks for the cheesy love, and we hope to see you again!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

25/03/2026

Hi Rich,

Thanks so much for the five stars, and for your thoughts on the Shepherd's Store! It's handmade in Ireland with a ton of love and care, so we're happy to hear it's going down well 🙌

We have some beauties lined up for our April selection - hope you and your family enjoy the next box just as much.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

24/03/2026

Hi Judith,

Thanks so much for your feedback - we’re really glad you loved the cheese, but we’re very sorry for the delivery issues you experienced.

We completely understand how frustrating and disruptive that must have been. While we arranged a replacement as quickly as possible, we appreciate that the overall experience fell short, and we’re sorry for the confusion caused by the original delivery still arriving.

We’ve reached out to you directly to make this right.

Thank you again for taking the time to share your feedback.

Jen
Team cheesegeek

Resposta da cheesegeek

18/03/2026

Hi Susan,

Thanks so much for your lovely review, and for the recommendation! The five stars mean a lot to our little team 💛

We do hope to see you again.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

18/03/2026

Hi John,

Aw, thank you for the lovely review! We're so happy to hear you've been consistently happy with the cheese selections as well as our service. That's definitely what we aim for, so it's great to know we're hitting the spot.

Sorry that you've not been impressed with the courier service. We're always keen to help resolve delivery issues - just drop us a line at hello@thecheesegeek.com with your queries or feedback.

Thanks again for the five stars and for your support 🌟

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Actualizada a 19/03/2026

Hi Daniel,

We’re really sorry this order didn’t arrive as expected - especially as it was for Mother’s Day. We completely understand the disappointment caused.

Due to the extended delay in transit, we advised that the cheese shouldn’t be consumed as it was outside our freshness window, which is why we arranged a fresh replacement box straight away. We’re very sorry that this replacement was also affected by a further courier delay.

We know this isn’t the experience you hoped for, and we’ve since issued a full refund to acknowledge the inconvenience caused.

Thank you for taking the time to share your feedback.

Jen
Team cheesegeek

Resposta da cheesegeek

18/03/2026

Hello,

Thanks so much for your wonderful review 💛

We're so glad to hear you're enjoying your subscription, and that the monthly cheese selections are hitting the spot for you! That's exactly what we aim for.

Here's to many more exciting deliveries of the yellow stuff 🎁

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

18/03/2026

Hi Lawrence,

Thanks so much for the lovely review! 💛

Our monthly cheese selections are carefully chosen to include a range of unique styles, flavours and textures, so we're chuffed to hear you enjoyed the variety.

We really appreciate the recommendation and hope to see you again soon!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

18/03/2026

Hi Michael,

Thanks so much for the five stars! 🌟

We always try to bring you an interesting variety of cheeses, so it’s wonderful to hear you enjoyed this month’s selection.

We can’t wait to hear your thoughts on the next delivery 🤓

Jen
Team cheesegeek

Resposta da cheesegeek

11/03/2026

Hi Graham,

Thanks so much for choosing us for your special gift. It's amazing to hear it went down well, so thank you for taking the time to share your feedback.

We hope to see you again!

Jen
Team cheesegeek 🤓