cheesegeek Opiniões 

Resposta da cheesegeek

31/03/2026

Hi Nick,

Thanks so much for your feedback and I’m very sorry again for how this order played out. We completely understand how disappointing this was, especially as it was intended as a birthday gift.

I’m very sorry that you weren’t updated on the status of your delivery ahead of the weekend. Whilst I had flagged the delay with DHL and requested that your delivery was prioritised, I didn’t keep you in the loop, and I completely understand how frustrating it must have been to be left in the dark at such an important time. Your comments about our contact hours have been taken on board.

As soon as we were back online on Monday morning, we asked DHL to cancel the delivery to ensure the cheese wouldn’t arrive in poor condition, as it was then outside of our freshness window. We offered you the option of a complimentary replacement or a full refund so you could choose what worked best, and we’ve since processed your refund in full.

I’m also sorry for the confusion caused by the delivery notifications - these don’t always immediately reflect changes once a parcel has been stopped in transit.

We’re really grateful for your previous orders and your kind comments about the cheese itself, which makes this experience all the more disappointing for us as well. While we completely understand your hesitation, we do hope to see you again.

Thank you again for taking the time to share your experience.

Best wishes,
Jen
Team cheesegeek

Resposta da cheesegeek

10/03/2026

Hi Keith,

Thanks for your feedback - we completely understand that our boxes can feel like a bit of a luxury!

We focus on sourcing exceptional artisan cheeses from small producers and independent cheesemakers, many of whom make their cheeses in small batches using traditional methods. Because of that, the cost is naturally higher than mass-produced supermarket cheese - but we always work hard to ensure the selection, portion sizes and overall experience feel worthwhile.

We’re sorry too that this box didn’t quite wow your taste buds. We really appreciate you giving us a try and sharing your thoughts!

If you have any feedback on your next box, we'd love to hear from you directly at hello@thecheesegeek.com.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

11/03/2026

Hi Ali,

Thank you so much for your kind words! So happy to hear you've been enjoying the cheese - outstanding is definitely what we aim for 🥲

Thanks for the cheesy love!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

11/03/2026

Hi Jill,

Thanks so much for your lovely review! Your five stars mean a lot to our little team of geeks.

Thanks for spreading the cheesy love around your family, and we hope your son-in-law enjoys the rest of his subscription 💛

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

4/03/2026

Hi Lynn,

Aww! What a lovely review - thank you so much for the kind words and the recommendation.

Our geeks aim to showcase the best of artisan cheese making, with our seasonal cheese selections made up of a variety of delicious styles and flavours. We're over the moon to hear that both your children have been enjoying their cheesy deliveries 💛

Thanks so much for choosing us for your special gifts, and for your support! We hope to see you again.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

4/03/2026

Hi David,

Thanks so much for the five stars! 🌟

Sorry to hear you found it tricky ordering from abroad. For next time, we're always happy to help via hello@thecheesegeek.com.

It's wonderful to hear your loved one has been delighted with the cheese. We work exclusively with small-scale, artisan producers to bring their finest, lovingly made creations to our customers, so it's great to know they are being enjoyed!

We do hope to see you again.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

25/02/2026

Hi Anne,

Thanks so much for the kind words!

We're over the moon to hear The Stevie went down well, and pretty honoured our cheese and wine got to be part of the big celebration.

So happy you felt the quality and delivery was worth five stars. Your recommendation means a lot to our small team - thank you! 💛

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

19/02/2026

Hello,

Thanks so much for the lovely review! We’re so happy to hear you enjoyed our Barnaby choccy box as part of your Valentine's celebrations 💛

We hope to see you again for more cheesy delights!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

18/02/2026

Hi Jan,

Thank you for your feedback, and we’re really sorry to hear this was your experience.

The gift message should absolutely have been included and we sincerely apologise for that oversight. We’ll be contacting you directly to put this right.

Our boxes contain around 600g of cheese, as stated on the product page, and we focus on sourcing exceptional artisan cheeses at peak condition. We know our selections are a bit of a luxury, and we work hard to ensure the price reflects the quality, provenance and care that goes into each box. We’re sorry this didn’t come across in your experience.

In terms of packaging, the security sticker is placed over the box seal so any tampering would be visible on arrival, but we appreciate your feedback and will take this on board.

We’d really like the chance to make this right for you and will be in touch shortly via hello@thecheesegeek.com.

Jen
Team cheesegeek

Resposta da cheesegeek

19/02/2026

Hi Tom,

Thanks so much - that means a lot to our team!

We put a lot of care into every box, so it’s brilliant to hear it hit the mark. Can’t wait to send you something delicious again soon 🧀

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

19/02/2026

Hi Bob,

Thanks so much for your kind words - we’re really glad you enjoyed the selection! And thank you for your patience with the delivery hiccups. While we can’t always speed things up, we’ll always keep you in the loop and do everything we can to make things right.

We hope to send you another delicious box again soon.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

4/02/2026

Hi Emma,

Thank you so much for your review - it genuinely means a lot to us!

We were really sorry the Christmas selection didn’t land as it should have, so we’re absolutely delighted to hear the January box hit the spot and that you enjoyed the cheeses and tasting notes.

Thanks for giving us the chance to put things right and for the lovely recommendation.

We hope to see you again! 💛

Jen
Team cheesegeek🤓

Resposta da cheesegeek

3/02/2026

Hi Mrs Uttley,

We’re really sorry to hear about this - that’s certainly not what we’d expect, and thank you for bringing it to our attention. Our Jimi box should always include five cheeses, so we’d very much like to look into what’s happened here and put things right for you.

We can’t see any previous messages from you, but we’ve now reached out directly from hello@thecheesegeek.com so we can investigate properly and resolve this for you as quickly as possible.

Thanks again for flagging this, and we'll be in touch shortly.

Best wishes,
Jen
Team cheesegeek

Resposta da cheesegeek

3/02/2026

Hi Janet,

Thanks so much for your lovely review!

We’re really sorry again that your delivery was delayed by a day due to internal staffing issues, and for the disruption this caused to your son’s birthday gift. We really appreciate your patience and understanding despite the inconvenience.

We’re so pleased to hear you still enjoyed the cheeses when they arrived - even if they were a little behind schedule. When things don’t go to plan, we’ll always do our best to keep our curd nerds in the loop, especially when it comes to time-sensitive gifts.

Thanks for spreading the cheesy love! 💛

Jen
Team cheesegeek🤓

Resposta da cheesegeek

2/02/2026

Hi James,

Thanks so much for your honest feedback - we really appreciate you taking the time to share it. We totally get that our boxes can feel generous if you’re not feeding a crowd!

If you ever find yourself with a bit of a cheese surplus, cooking with it can be a great option - many of our cheeses melt beautifully or work really well in simple recipes. Our team would be delighted to help with suggestions, so feel free to drop us a line at hello@thecheesegeek.com next time you’re experiencing a cheese overload. 😅

Thanks again for the kind words about the cheese itself - we’re really glad you enjoyed it, and it’s lovely to hear you’d recommend it for entertaining too!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

2/02/2026

Hi Rachel,

Thanks so much for this lovely review - we’re delighted you enjoyed the Mystery Box! 💛

We always aim to include a good mix of styles, so it’s great to hear you loved the variety (and that the portions were a happy surprise!). If it’s encouraged you to treat yourself to some new cheese discoveries, that’s exactly what we hope for! You deserve it 😉👑

Thanks again for taking the time to share this - enjoy every last bite, and we hope to surprise you again soon.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

2/02/2026

Hi Stephen,

Thanks for the kind words! It means a lot to hear you feel the service has been worth five stars. 🌟

We're not perfect, but we genuinely care - and we're really glad this comes across.

Thanks again for taking the time to leave a review - we're very grateful, and we hope to see you again!

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

30/01/2026

Hi Chiara,

Thanks for flagging this - and we’re really sorry about the delayed delivery.

You’re right that this one arrived later than we’d ever want, and outside our usual freshness window. That’s not the experience we aim to deliver, even when delays are with the courier.

We’ve reached out to you directly so we can put this right and make sure you’re properly looked after.

Thanks for your patience, and we’re really glad to hear you still enjoyed the cheese.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

28/01/2026

Hi Natalie,

Thanks so much for the kind words - that’s really lovely to hear! 🙌

We’re so glad the cheeses hit the spot and arrived looking the part too. Making them feel special is something our geeks care a lot about.

Thanks for choosing us for your gift, and for taking the time to leave a review! It means a lot to our little team.

Jen
Team cheesegeek 🤓

Resposta da cheesegeek

Actualizada a 28/01/2026

Hi Scott,

Thanks for flagging this - and I’m really sorry about the short shelf life you received. That’s definitely not the experience we aim for, and it sounds like something’s gone wrong here.

We’d really love to get to the bottom of it and make things right. If you’re able to drop us a note at hello@thecheesegeek.com with the names of the cheeses and the use-by dates, our team can investigate properly and sort a resolution for you.

Sorry again for the disappointment, and thanks for bringing it to our attention.

Jen
Team cheesegeek