This is a review from the other side, i.e the drivers view. 1st The CONcrete Network don't own any plants or trucks, they just take your order, ring around for a price and then add their marku... Ver mais
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Arrived befor the alloted time so was not ready for them ,unloaded the cement onto my drive faster than the allowed time 10 mins per cubic metre nearly killing us 2 oap,s trying to keep up with them.T... Ver mais
A empresa respondeu
Never used a mix on site service before but will always in future. Very prompt and helpful driver. Email confirming order stated you required 2/3 bags of cement to prime system which wasn’t required... Ver mais
A empresa respondeu
Vicky popped by this morning to pour my DIY driveway. Absolutely amazing lady, mucked in a bit (not too long as she understandably had a busy day) when she spotted me on my own doing it and a little o... Ver mais
A empresa respondeu
2,6
Mau
765 opiniões
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Amazing service
Amazing service. The delivery driver went above and beyond and was do helpful. Would highly recommend 👌
10 de setembro de 2022
Resposta da The Concrete Network
Good Morning Mrs Arnold,
We’re thankful you took some time out of the day to pass over your feedback.
I will be sure to pass this back to our driver.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
My load of concrete was delivered late
My load of concrete was delivered late. But i was still charged waiting time. Also whilst unloading the truck was leaking hydraulic oil onto the ground. When the vehicle left the premises it left an oil trail up the drive over the pavement and up the road,which i cleaned up. Spoke to customer services about the waiting charge seeing i cleaned up,and in writing so they could investigate. Nothing was done. DO NOT USE THIS COMPANY.
7 de junho de 2022
Resposta da The Concrete Network
Good morning Kevin,
We really appreciate you taking the time to leave a review for us, no matter what the feedback is we’re always looking to improve our service.
We’re so sorry to hear that there was a delay with your delivery and that you are disputing the waiting time charges.
Seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern.
Should you need us to clarify anything regarding any additional charges, feel free to reach out to us as we will be happy to break everything down for you.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Disappointing & stressful experience
Paid as per quote then later told needed extra payment for a service already agreed in quote.
Delivery 5 hours late after several phone calls from me, no apologies for either problem.
7 de setembro de 2022
Resposta da The Concrete Network
Good morning Betty,
Thank you so much for letting us know about your experience with us, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We're currently going over all of our older reviews to make sure that we’re actioning any feedback that we could improve our customer service level. Seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern for future customers.
If you reach out to us here at customer support if you need an order in the future, we can put you in touch with our key accounts team who can look after you and turn your experience around.
If you have any questions or are in need of any other services, you’re more than welcome to contact us.
Thanks,
SSN Customer Service Team
The worst service ever
Having paid over 2k we were given a delivery slot between 12 and 2pm. The concrete had not arrived .I then called the Company and was told it would be there in 40 minutes. It wasn’t so we called again to be told it’s just around the corner , the concrete arrived an hour later but without the pump which was necessary to get the concrete to the back of the property. Called again to be told it would be there shortly. As the office closes at 5pm I rang at 4.45pm to be told there was no one I could speak to and more to the point nobody knew where the pump was. As I was not happy, I was advised to send in an email as there was no department that could help us. There were two people in the truck with the concrete who when I asked if they knew where the pump was got very irate with me. The pump truck finally turned up at 5.50pm. I finally finished work at 7pm which caused my partner and I to miss an evening at the Theatre which we had paid £140 for the tickets.
Also the concrete was short of what I ordered.
Having been lied to on the phone, and shouted at, If I could give 0 stars I would ……DIGRACEFUL
7 de setembro de 2022
Resposta da The Concrete Network
Good morning Harvey,
We’re grateful you’ve taken the time to leave us your feedback, it’s apparent that you feel your experience was not a positive one and we want to hear about it.
We’re so sorry to hear that there was a delay with your concrete and pump delivery.
This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
If you could please reach out to us at customersupport@servicesupplynetwork.co.uk, one of our team will respond back to you to confirm this is being investigated.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Disorganised Bull Poo. Ordered and paid for the concrete on…
Ordered and paid for the concrete on Tuesday. Confirmed delivery for Friday pm by telephone on Wednesday. Confirmed quantity and Friday pm delivery by telephone on Thursday.
Confirmed delivery slot by telephone at 8am Friday. Confirmed by telephone that building control had passed the footings and we were good to go at 12 noon. I was told at this point that the concrete should be with us between 2pm and 230 pm.
At 3pm I telephoned The Concrete Network to enquire about delivery. They gave me the drivers number as they were too busy apparently to contact him.
After three failed attempts to contact him he finally answered the phone.
The delivery driver then calmly informed me that he was in his way home and "no way am I driving all that way on a Friday afternoon".
Telephone the Concrete Network to see what they can do about this delivery.
The best they could do was promise a delivery at 8am Monday morning.
Not very happy leaving footings all weekend but had to accept the inevitable.
Telephoned The Concrete Network at 8am Monday to confirm delivery. Matt explained that the concrete was on it's way and would be there by 830am
Matt at The Concrete Network phoned my colleague at 10 am (still waiting for delivery) and told him that the delivery would be at 2pm instead. No apologies just excuses. " Nothing we can do!" seems to be their standard response.
We paid a lot more for this concrete than our local ready mixed company had quoted because The Concrete Network promised Friday pm delivery and Newark Concrete could not guarantee delivery before Monday morning.
So, ironically enough, the far cheaper option would have arrived before The Concrete Network delivery.
So a full day wasted and labourers to pay because The Concrete Network couldn't persuade a driver to deliver on Friday afternoon.
2 de setembro de 2022
Resposta da The Concrete Network
Good morning Paul,
Thank you so much for taking the time to leave a review for us, we’re disappointed to hear that you feel you’ve been let down. We’re indebted you’ve given us a chance to fix this.
We sincerely apologise that you had issues with your delivery and the level of customer service.
This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
If you could please reach out to us at customersupport@servicesupplynetwork.co.uk, one of our team will respond back to you to confirm this is being investigated.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Resposta da The Concrete Network
Good Morning,
Thank you so much for taking the time to leave a review for us, we’re happy to hear that.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
I asked for a volumix
I asked for a volumix . Needed just over
3 Cubic metres . Turned up with 3 exactly!! This was after waiting specifically for the right vehicle to supply the correct amount. I then had to wait a further 20 hours to get the remaining quarter cube that was requested for my slab.. had the privilege of paying £250 plus vat for their mistake and £800 labour cost..
They agreed it wasn’t a nice service , but had to charge me all the same .
We won’t be using them again!!
8 de setembro de 2022
Resposta da The Concrete Network
Good morning Stephen,
Thank you for such honest feedback, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We sincerely apologise that you had issues with the amount of concrete delivered and the additional charges.
Seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern.
We cannot see that we’ve spoken directly to you regarding your concerns, we would love to be given an opportunity to resolve this for you.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
This is not Chorley concrete
This website is a complete waste of time and they charge well over the proper price
There website is first in the list and not the Chorley concrete one that you might be looking for my experience with them was not very pleasant
23 de agosto de 2022
Resposta da The Concrete Network
Good morning Eric,
We really appreciate you taking the time to leave a review for us, no matter what the feedback is we’re always looking to improve our service.
We're currently going over all of our older reviews to really start focussing on putting the customer journey first, we're sorry to see that you've had issues with us previously. Please know that we have made many positive changes since you last ordered and are strongly working on our previous reputation.
If you reach out to us here at customer support, we can put you in touch with our key accounts team who can look after you to turn your experience around.
If you have any questions or are in need of any other services, you’re more than welcome to contact us.
Thanks,
SSN Customer Service Team
The driver smashed the drive up
The driver smashed the drive up , didn’t bother telling us , drove off after cleaning his mix all over the customers drive to go hard.
When I finished laying 1.9 Metres in the garden I was horrified at the damage, I wish I could put pictures here.
The company passed the buck and I was left with a £1,000 repair bill out of my own pocket but believe me I won’t be leaving it here because it’s all on camera audio and video.
Total IDIOT!!!
10 de setembro de 2022
Resposta da The Concrete Network
Good morning Vince,
We’re glad you wanted to feed back your experience with us, we can see that it is apparent you feel let down and we’re grateful for you giving us any opportunity to put things right.
We're sorry that there was damage to your driveway!
We’re aware that we are currently looking into your concerns for you, and we’re hoping that we can come to a beneficial resolution, we will reach out to you to conclude our investigation soon.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
They take extra money from my bank…
They take extra money from my bank account!
Without telling me.
26 de agosto de 2022
Resposta da The Concrete Network
Good morning Ali,
We’re grateful you’ve taken the time to leave us your feedback, it’s apparent that you feel your experience was not a positive one and we want to hear about it.
We're currently going over all of our older reviews to really start focussing on putting the customer journey first, we're sorry to see that you've had issues with us previously. This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas moving forward.
If you’re in need of any services, please feel free to give us another chance should you be so kind, we want to show that we’re making positive changes.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Cowboys don’t use them
First delivery of concrete was way too thick when telling driver to put more water he was putting more cement mixture caused me loads more work he also managed to overfill the corner causing it to run into a newly fitted drain waste pipe which also now has to be removed and replaced. All he wanted to do was dump his load and get out of there as quick as possible. Never using this company again and making sure any friends or family stay well clear, bunch of cowboys
6 de setembro de 2022
Resposta da The Concrete Network
Good morning,
We really appreciate you taking the time to leave a review for us, no matter what the feedback is we’re always looking to improve our service.
We would like to apologise for your experience around your delivery of concrete and the damage to the drain pipe.
This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
We cannot see that we’ve spoken directly to you regarding your concerns, we would love to be given an opportunity to resolve this for you.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Terrible service
Terrible service, AVOID. We had 12 cube to pour. Concrete Networks confirmed a time slot between 8-10 am. I hade 3 personnel on site ready for the pour. The mixer arrived at 11.45 and then waited for the pumps arrival at 15.15. Upon its arrival the two drivers took it upon themselves to have big argument in front of my customer and the whole street. All in all very unprofessional service.
2 de setembro de 2022
Resposta da The Concrete Network
Good morning Stuart,
Thank you for such honest feedback, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We’re so sorry to hear that there was a delay with your concrete and pump delivery and the level of customer service recieved on the day.
This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
If you could please reach out to us at customersupport@servicesupplynetwork.co.uk, one of our team will respond back to you to confirm this is being investigated.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Requested volumetric and was ignored
I explained multiple times on the phone that I needed a volumetric mix. Then when the terms and conditions were read, I understood that we could be liable for waste costs for concrete we don't use. I asked how that was possible as I requested a volumetric mix? he seemed incredible confused, then explained that there was an extra fee for volumetric mix, even though I had already paid. They agreed to wave the fee on this occasion once I put them onto my manager. None of which mattered anyway as they phoned the day before delivery explaining that we wouldn't be having a volumetric mix and they couldn't even stick to the initial timeslot we booked in. On top of all that, the rate was unnecessarily high. The sales person on the phone was very quick and didn't listen. I will do everything in my power not to use these again.
26 de agosto de 2022
Resposta da The Concrete Network
Good morning Casie,
We’re grateful you’ve taken the time to leave us your feedback, it’s apparent that you feel your experience was not a positive one and we want to hear about it.
We sincerely apologise that you had issues with the truck type and the level of customer service received.
This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
We cannot see that we’ve spoken directly to you regarding your concerns, we would love to be given an opportunity to resolve this for you.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Highly recommend
Highly recommend
Guys were were very professional all completed with minimal mess very pleased with the service
Would definitely use again
2 de setembro de 2022
Resposta da The Concrete Network
Good Morning Glyn,
We're delighted to receive your review, thank you for taking the time to send this in.
I will be sure to feed this back to our driver.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
It’s exactly as it says on the tin all are project's will going to this company
No sales Rubbish !
Very helpful
On time
Price bit high
Mix was perfect
24 de agosto de 2022
Resposta da The Concrete Network
Good Morning Ian,
We’re grateful you’ve taken the time to leave us your feedback. We’re always looking to improve our services, so your feedback is much appreciated.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Do not use this company
Do not use this company. I ordered a cubic metre of concrete for a shed base. Agreed a delivery date. Paid up front. They failed to deliver. Claimed the lorry had broken down. They were unable to tell me when they could deliver so I cancelled the order. I re-ordered from another company (SRC) who were brilliant and significantly cheaper. The failed delivery was over a month ago and they still haven't refunded my money despite numerous phone calls.
7 de setembro de 2022
Opinião espontânea
Resposta da The Concrete Network
Good morning Neil,
We’re thankful you took some time out of the day to pass over your comments, no matter what the feedback is we’re always looking to improve our business.
We sincerely apologise that you had issues with the delivery not being able to go ahead on the day. I can see that you have now received your refund.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Awful customer service
Awful customer service. They charged me for 16 cubic metres even though I only used 12 they should be reported as they are all criminals. Avoid them like the plague.
30 de agosto de 2022
Resposta da The Concrete Network
Good morning Andy,
We’re glad you wanted to feed back your experience with us, we can see that it is apparent you feel let down and we’re grateful for you giving us any opportunity to put things right.
We're currently going over all of our older reviews to really start focussing on putting the customer journey first, we're sorry to see that you've had issues with us previously. Seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern.
If you reach out to us here at customer support, we will make sure that your next order is a more positive and memorable experience for you.
If you have any questions or are in need of any other services, you’re more than welcome to contact us.
Thanks,
SSN Customer Service Team
Arrived on time
Arrived on time, very patient offload onto my wheelbarrow.
My second delivery from them, would use again..
1 de setembro de 2022
Resposta da The Concrete Network
Good Morning Adrian,
We're always delighted to hear back from our key customers. Thank you for taking the time to send this in.
I will be sure to feed this back to our driver.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Concrete delivery
After many years of being a Builder and overseeing countless concrete pours I have never experienced anything like this. There are a number of issues I could list but let me just mention one. For what was a simple pour it took my guys nearly 3 hours to clean up after, working well into the evening. During the pour the driver recognised the mess that was building up and said "don't worry I will give you a hand" but at the first opportunity shot away from the site. In my opinion this was handled in a very unprofessional way and I certainly will not be using this service again.
15 de agosto de 2022
Resposta da The Concrete Network
Good morning Steve,
Thank you for such honest feedback, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We sincerely apologise that you had issues with a mess made on site by our partner. This is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Delivery was 6 hours late absolutely…
Delivery was 6 hours late absolutely unacceptable
26 de agosto de 2022
Resposta da The Concrete Network
Good morning John,
Thank you so much for letting us know about your experience with us, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We're currently going over all of our older reviews to make sure that we’re actioning any feedback that we could improve our customer service level. Seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern for future customers.
If you reach out to us here at customer support if you need an order in the future, we can put you in touch with our key accounts team who can look after you and turn your experience around.
If you have any questions or are in need of any other services, you’re more than welcome to contact us.
Thanks,
SSN Customer Service Team
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