The Food Market Opiniões 

313
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... Ver mais

Classificada 5 em 5 estrelas

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... Ver mais

Classificada 1 em 5 estrelas

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... Ver mais

Informações sobre a empresa

  1. Serviço de encomenda de comida online

Escrito pela empresa

The Food Market is no longer trading and this profile is not monitored


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

313 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(313)

0 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor service

Placed a small order for the 1st time to check quality etc. Only 1 of the 3 items arrived, so ended up paying more delivery than would have chosen otherwise. Resolved in the end with refund plus postage, which was appreciated but the process has put me off using this company again.

20 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

My order was safely delivered today, carefully packed. The communication about out of stock items was great and timely.
Thank you for great customer service.

14 de julho de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointing

Disappointing. Delivery arrived with missing items and replacements without prior agreement. They apologised and sorted it in the end, but it took a while and I was left without the gift I’d ordered, therefore had to order something from elsewhere, and the need was over once the right stuff arrived. Annoying and frustrating.

2 de julho de 2022
Opinião espontânea
logótipo da The Food Market

Resposta da The Food Market

Hi Samantha,

Thank you very much for your review. Once again, we’re truly sorry for the experience you had with our merchant. Per our correspondence with you, this was resolved within 1 working day and you’ve been provided with a refund and redelivery. We always ask our merchants to inform us and our customers in advance if there are any issues or changes with their orders. Your feedback has been discussed with the merchant to ensure this won’t happen again.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Classificada 5 em 5 estrelas

Highly recommended

Placed an order with these guys and a query arose regarding delivery. Their customer service was impeccable, responding to emails within an hour or so & extremely helpful, safe to say I was very impressed. The product was a gift for a friend who absolutely loved it ❣️

28 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Missing delivery.

It was necessary to contact The food market when a delivery had gone awry. The response was immediate and extremely helpful solving the disappointment without hesitation.

28 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best service ever

This was my first order with the Food Market and was so pleased with the service provided I cannot rate then highly enough. The communication was excellent and I was informed every step of the way as regards my order status. As for the packaging, [my order was for butter] it arrived in the middle of a heatwave in perfect condition thanks to ice packs and special cooling wraps.
I can only say give them a try and you wont be dissapoointed

20 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

service was excellent

Customer service was excellent. Ordered raspberry and redcurrant jam which I have never seen on sale before. It was so tasty. Also tried some different cheeses and was not disappointed. Delivery was very prompt.

26 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and quick delivery

Great products and quick delivery. Also really valued the prompt service, when one of the suppliers didn’t have stock of what I’d ordered, with the team reaching out to let me know and suggest alternatives for me. Thanks very much.

2 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Personal Customer Service!

Great Personal Customer Service! The technology didn't work perfectly but the owner herself has immediately resolved the issue and the discount code will be refunded. Website and food content completely transparent and easy to find exactly what you want

26 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service to a new customer.

I placed my first order - needed some assistance relating to an introductory offer and received swift, clear and customer-focused service.
Happy customer!

9 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very Impressed

Great website, easy to navigate too. Great prices and delivery charges, placed my order in the morning and it was shipped same day, I'm impressed. Like that they accept PayPal as well, it's my preferred payment method.

I'll certainly be visiting you again.

9 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

Excellent, prompt and courteous customer service! I’ve contacted them twice regarding an order and have been completely satisfied on both occasions. My first order is due to arrive earlier than originally stated. I will definitely use them again. Thank you

8 de fevereiro de 2022
Opinião espontânea

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