The Lowe Group Opiniões 

124
•
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Ver mais

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Classificada 5 em 5 estrelas

Great communication and customer service. Freddie was really helpful answering a lot of questions and queries and responded fast. It made the whole process run really smoothly and comfortably. Also... Ver mais

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Classificada 5 em 5 estrelas

The Lowe group have been so easy to contact and very helpful with everything I’ve needed support on while I’ve been living in one of their guardianships. It was quick and easy to move in, to change ro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tim, Poppy and the team were refreshingly straight forward and engaged to deal with. They were very interested in our property, its potential and its unique quirks. Lowe completed everything they said... Ver mais

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Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.


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4,4

Excelente

TrustScore: 4.5 em 5

124 opiniões

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4,4

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(124)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My experience as a new LOWE guardian has been incredible.

I don't usually write reviews but I have been blown away by Lowe - my experience as a new guardian has been incredible.

It was only a month ago that my boyfriend and I decided to become Lowe guardians and the entire process since then has been incredibly easy and straightforward. We went from signing up and submitting references etc to moving into a beautiful, wooden floored, high-ceiling warehouse studio in central London in just over 2 weeks, with hands-on support from Poppy, Isaac, Adam, Harry, Teresa and the Lowe team. Nothing has been a problem and the team has responded quickly to any questions we have had. What's more is that I feel the Lowe team really want to help, going above and beyond to be accomodating - we were allowed to move in a couple of days early, decorate the space as we like and Isaac came round within a couple of hours of an email I sent to answer a couple of questions I had. A far cry from the ways of estate agents.

In all honesty, I can't believe there isn't more talk about guardianships in London's staggeringly overpriced, dead-end and depressing rental market. We also feel very much a part of a new and exciting creative community here - something that I have found lacking here in London.

Thank you so much Lowe team - this is the happiest living situation I've ever had in 14 years of living in London. If you're umm-ing and ahh-ing about becoming a guardian - take this as your sign.

2 de março de 2026
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Resposta da The Lowe Group

Thank you so much for taking the time to write such a thoughtful review, it really means a lot to the whole team!

We’re so pleased to hear that your experience becoming guardians has been smooth and that you’re enjoying the space and the community around you. Creating homes that feel inspiring, supportive and a little different from the traditional London rental experience is exactly what we aim for, so it’s wonderful to hear it’s been the happiest living situation you’ve had in London.

I’ll be sure to pass your kind words on to Poppy, Isaac, Adam, Harry, Teresa and the rest of the team, they’ll really appreciate your kind words.

Thanks again for trusting us with your home, and welcome to the Lowe community. ✨

Classificada 5 em 5 estrelas

A very positive guardianship experience


I was a guardian at a school in central London and had a very positive experience with Lowe. They were professional and responsive, with maintenance issues dealt with promptly, including same-day repairs to my fire door. Communication was clear and I felt well supported throughout my stay. I plan to return to a Lowe guardianship when I’m back in London.

10 de fevereiro de 2026
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Resposta da The Lowe Group

We’re so glad to hear you had such a positive experience with us and absolutely love for you to return to a Lowe guardianship when you’re back in London. Thank you so much for your kind words and for the lovely card and biscuits! Hope you have a safe journey back to Australia. Take care 💛

Classificada 4 em 5 estrelas

I've recently become a guardian at a…

I've recently become a guardian at a Lowe property. Their team is kind and helpful, and I'm very happy with the experience so far. I would ignore what you may have heard about property guardianships in the past and any negative connotations, these guys seem to be doing it right

4 de fevereiro de 2026
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Resposta da The Lowe Group

Thank you so much for taking the time to share this Andy, it really means a lot to us. We’re so glad to hear you’re happy in your new home and that the team has been kind and helpful along the way 💛

We know property guardianship can come with some preconceived ideas, so it’s especially rewarding to hear that your experience has been a positive one. Our aim is always to do things transparently, responsibly and with people at the heart of every decision, so hearing that reflected back is huge for us.

Welcome to the LOWE community and thanks again for trusting us. We’re really pleased to have you with us.

Classificada 5 em 5 estrelas

Great guardianship

Great guardianship, been with them more than 3 years now. Very helpful team. Of course it's not like the private tenancy. But they respond and try to solve any issues/ maintenance. The 2 locations I lived in where decent and well kept. You do feel part of a community, and I met great people. We still keep in touch.

25 de janeiro de 2026
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Resposta da The Lowe Group

Thank you so much for the kind feedback and for putting your trust in us for so long! We’re really glad you’ve felt supported and at home and that the spaces and community made such a positive impact. It means a lot to know those connections have lasted beyond the buildings themselves. Thanks for being part of the LOWE community 💛

Classificada 5 em 5 estrelas

This sevice is very mordern

This sevice is very mordern compaied to some the housing agents/compaines I have used
It's by far not for everyone this life style but lowe have made it much Easyer

The online fourms are self contained and easy

The Propertys are grate!! The electrics plumming on point you can't expect a full functioning place due to nature of the conditions but it all ways seems fair and everything is looked into and explained

And the payment system emailes you to remind you your rent is coming out as it is big chunk of money that might be in another account etc so very handy

Commication is very good not overwhelming but also fast when needs to be

22 de janeiro de 2026
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Resposta da The Lowe Group

Thanks so much for sharing your thoughts Rob! We’re really happy to hear that your experience with us has been smooth and straightforward. It means a lot to us to know that you feel we are making a real difference. We really appreciate you being part of the LOWE community and your feedback genuinely makes our day! Have a great weekend! 💛

Classificada 5 em 5 estrelas

The lowe Group are a great company and…

The lowe Group are a great company and are always happy to help when needed. I have been with lowe for 4 years now and never had an issue and if I did It was resolved quickly.

21 de janeiro de 2026
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Resposta da The Lowe Group

Thank you so much for your kind words Thomas we’re so pleased to hear that you’ve had such a positive experience over the last few years and hope that this continues for the duration of your time with us. Your feedback means a lot to our team, we hugely appreciate your continued support.

Classificada 5 em 5 estrelas

Moving between Lowe properties is…

Moving between Lowe properties is seamless. There's always a variety of properties ready to move into when a client takes back a property.

Does what it says on the tin.

21 de janeiro de 2026
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Resposta da The Lowe Group

Thank you so much for your kind words. We really appreciate you taking the time to share your experience and being part of the LOWE community. 💛

Classificada 5 em 5 estrelas

Awesome people!

I had an incredible time working with the people at LOWE, everyone was so incredibly friendly and professional! Tim and Poppy were amazing bosses and the company's mission was a really special thing to be a part of.

24 de outubro de 2025
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Resposta da The Lowe Group

We had an amazing time working with you! Hope you are loving being back in NZ & Australia in time and we cannot wait to see Honey Bun Bake Co take over the world!!

Classificada 2 em 5 estrelas

Caution required for what your living experience will actually be like

I think Lowe are generally a well run company, in an industry known for ‘dodgy dealings’. However, my experience was very poor - and I have receipts of everything. Use this as a word of warning, everyone, if you require support from Lowe.

I’ve been a guardian at a property for 6 months (Telford Road), and have a high threshold for putting up with things I don’t like. I handed in my notice to leave today.

- my radiator doesn’t work, and I gave up asking for someone to fix it after 4 attempts. It’s been 6 months. My window has what look BB gun holes, so you can imagine how freezing it was during winter. Lowe did nothing to address this.
- 2 rooms on my floor have couples in them, something I was told would not happen (couples). Normally I wouldn’t care, but the noise after midnight is high, on a daily basis. Coupled with the fact there are 2 washing machines for 36+ people; it can be a stressful experience.
- you’re told you can create an identity in the living areas, but in reality, you’re not allowed (due to extremely inconsistent fire safety and building safety rules. WILDLY inconsistent)
- had no working sink in the kitchen for 3 weeks
- the worst black mould I’ve seen in a room I’ve lived in, there when I moved in. I believe this caused severe lung issues for a period of 2 weeks.
- Notting Hill carnival communication discrepancies

I don’t want to divulge everything, but if you’d like to know more (including mice), please reach out.

I’m a nutshell, the rooms in the building I’m in are very overpriced for the service and support you should receive, and far from promoting community living, Lowe are effectively landlords who aren’t bound by the same rules protecting tenants.

14 de março de 2025
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Resposta da The Lowe Group

Hi Sandip,

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear that your experience at Telford Road didn’t meet your expectations. Our aim is for every guardian to feel supported and listened to, and we regret that this wasn’t your experience.

We’ve reviewed your concerns carefully against our records to understand what happened.

Regarding your radiator, a maintenance ticket was raised on the 24th November. Our team arranged for an engineer to attend within a few days but the visit had to be postponed due to your Covid isolation period. The engineer confirmed on the 3rd December that the radiator had been fixed. Do note that the rooms at Telford Road (a former school) do not feature hot water in the rooms themselves, so the sink is working as intended.

You are absolutely right that couples are not permitted to live together under our licence agreements at Telford Road. It’s very important that this rule is followed and we’d be grateful if you could let us know privately (info@thelowegroupltd.com) which rooms you believe contained couples so we can follow up and take appropriate action. This would be treated as a serious breach of our licence agreement.

We acknowledge that there is a balance to strike between creating a sense of home in the communal areas and adhering to strict fire and building safety standards. Our priority is always to ensure everyone’s safety but we appreciate that the rules can sometimes feel inconsistent or change unexpectedly and we are working to improve this. Fire regulations have become significantly tighter since the tragic Grenfell fire, particularly for Houses of Multiple Occupation like Telford Road and as such we are continually reviewing how we can make communal areas feel welcoming while keeping all our guardians safe.

The blocked sink in the kitchen was reported by several guardians around 25 February and resolved on 11 March, a longer timeframe than we would have liked and we apologise for that delay. We also recognise that having only two washing machines for a large property can be challenging and we’re reviewing ways to improve shared facilities.

We couldn’t find any record of reports relating to the window or black mould but we take these issues extremely seriously. If you’re comfortable sharing further details, please contact us at info@thelowegroupltd.com so we can investigate thoroughly.

We’re sorry that your experience left you feeling unsupported. We’re always striving to do better and truly appreciate your feedback, it helps us improve the guardian experience across all our properties.

Best wishes,

The LOWE Team

Classificada 5 em 5 estrelas

Good value and quailty in amazing area…

A variety of checks are necessary to become a guardian. The process however was extremely smooth and rapid. It was very easy to get through on the telephone with the opportunity to talk to human being. The property I am in is to a very good standard and extremely good value. Also what is reassuring is that all my fellow residents have been vetted via DBS so I can be sure to trust my neighbours. Everyone I have spoken to in the residence are conscientious and mature and in responsible jobs. I am a key worker needing an accommodation in London so therefore perfect for me

15 de outubro de 2025
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Classificada 5 em 5 estrelas

new to LOWE

I've just moved into a LOWE guardianship and I'm loving it so far! It's a really friendly, creative space and the LOWE team have been great at welcoming us all in.

23 de setembro de 2025
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Classificada 5 em 5 estrelas

My experience with Lowe has been amazing …

My experience with Lowe has been absolutely wonderful. The letting team was tremendously helpful, friendly and approachable. They really care about your experience of the viewing the property but also about how each individual might or might not be suitable for a particular space, which benefits both sides in the long run. I cannot thank enough everyone who guided me through that experience. Thank you , for your help, expertise you share and such a wonderful customer service .

13 de junho de 2025
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Classificada 5 em 5 estrelas

Lowe make life affordable and offer freedom

Lowe make life affordable and offer freedom from being caught out. You are responsible and work together to build a community in the area it works. Would recommend living as a guardian in a LOWE property

18 de julho de 2025
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Classificada 5 em 5 estrelas

Thank you, Taylor

I’m am neurodivergent and struggle with things like moving home and trying to sort out the logistics of finding and affordable and comfortable place to live. I’ve been with LOWE for a few years on and off, but recently I was supported so much by Taylor. She was able to help me find the right place and was hyper aware to my needs as someone who is autistic and responds poorly to stressful situations. She was always responsive to my messages - even outside office hours - when we were a week out with no place to go. Thank you, Taylor!

25 de junho de 2025
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Resposta da The Lowe Group

Thank you so much for your kind words, they really means a lot to us. We're so glad to hear that Taylor was able to support you in such a thoughtful and understanding way. Moving can be overwhelming at the best of times, so we're especially happy she could help make things smoother and less stressful for you. She's a star and we'll make sure she sees your lovely feedback!

We're really grateful you've chosen to be part of the LOWE community over the years – it's always a pleasure having you with us 💙

Classificada 5 em 5 estrelas

Taylor, Adam and Lindey are really pleasant!

Taylor, Adam and Lindey are really pleasant LOWE workers. I've been with LOWE for the last 2.5 years, and it's a great guardianship company.

5 de junho de 2025
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Resposta da The Lowe Group

Thank you so much for your kind words and for being a valued part of the LOWE community for the past 2.5 years! We're thrilled to hear you've had such a positive experience and we'll pass on your lovely feedback on to Taylor, Adam and Lindy - they’ll be delighted. We're proud to have guardians like you who help make our spaces thrive.

Thanks again for your continued support!

Classificada 5 em 5 estrelas

Great Experience

Tim, Poppy and the team were refreshingly straight forward and engaged to deal with. They were very interested in our property, its potential and its unique quirks. Lowe completed everything they said they would do, quickly, efficiently and thoroughly. They come with my full recommendation for any property owner looking to do something like this.

2 de maio de 2025
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Resposta da The Lowe Group

Thank you for the great feedback! It was a pleasure working with you and getting to know your property. We’re so glad you found the process easy and efficient and really appreciate your recommendation.

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