theograce Opiniões 521

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I like the fact that the company gives out discounts and the product is very pretty and clean and very well put together. The stars are beautiful. I have nothing but great things to say about the jewe... Ver mais

Classificada 5 em 5 estrelas

Highly recommend! Such a gorgeous and great quality gift for my husband’s first Father’s Day. He absolutely loves his necklace with our son’s name and birth details engraved. Delivery was exactly when... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My experience has been rewarding and amazing lately. The jewelry that I have purchased is absolutely beautiful and well worth the price.Thank you and the entire staff for doing an excellent job.I have... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered gift items for all my birthday friends and family in the month of June. All orders arrived on time and people loved them, beautiful and well appreciated gifts. Very much loved by everyone who... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

At theograce, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, theograce brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, theograce is here to help you say it beautifully.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

521 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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4,6

Todas as opiniões

(521)

520 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Theo Grace stood up for the delivery…

Theo Grace stood up for the delivery problems & even worked with me to quickly & effectively correct a mistake made in birthstone ordered.

12 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We're so glad we could help resolve the delivery issue and correct the birthstone order quickly and effectively. Thank you for your kind words!

The Theograce Team

Classificada 5 em 5 estrelas

Stunning workmanship

I live the workmanship and style and colour of this locket. There’s a picture of my seven grandchildren that will always be with me when I wear this necklace

29 de maio de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are so happy to hear you love the locket's style and workmanship. It's wonderful that it holds such special meaning for you.

The Theograce Team

Classificada 5 em 5 estrelas

Great looking men’s bracelet

Great looking men’s bracelet, quality is outstanding, timely shipping, I even received 6 days before expected delivery. Engraving was nicely done. My husband loves his early Fathers Day gift.

12 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are so happy your husband loves his bracelet! We appreciate your kind words about the quality and timely shipping. Thank you for your wonderful feedback.

The Theograce Team

Classificada 5 em 5 estrelas

Top quality

First of all the website is very well done . The tons of good review and Nicky Hilton seel of aproval made me trust the compagny. The product that I received is amazing. The quality , the engraving , the packaging is top notch. I will buy again for sure! My mom was very emotional about her gift.

12 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We're so happy to hear you found our website well-done and that the product quality, engraving, and packaging exceeded your expectations. It's wonderful that your mom loved her gift!

The Theograce Team

Classificada 1 em 5 estrelas

This company is a scam

This company is a scam. My husband spent almost $800 on a 14k gold necklace
First, the font on the necklace is so large it looks like a cheap children’s necklace, secondly the chain is paper thin and incredibly cheap. I’m appalled by the product and even more appalled this company will not offer a refund. If you truly preach “100% satisfaction” and are a legitimate company with high demand, there should be no problem refunding us for something we are beyond dissatisfied with.

1 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

Hi Ariana,

I’m sorry to read your review and to hear how disappointed you are with the necklace you received.

I completely understand how upsetting it must be when such an important and meaningful purchase does not meet your expectations. I'm especially sorry to hear that you were unhappy with the font size, the chain, and the overall appearance and quality of the piece.

I have sent you a private email so I can personally assist you and help find a resolution. Your satisfaction is very important to me, and I would like the opportunity to make this right for you.

Kind regards,
Anna – Theo Grace Customer Support

Classificada 5 em 5 estrelas

I found the exact necklace I was…

I found the exact necklace I was looking for. Looks beautiful appears to be sturdy and is very feminine and graceful. We definitely do business again.

11 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We're so happy you found the perfect necklace and appreciate your kind words about its beauty and quality. We look forward to serving you again!

The Theograce Team

Classificada 5 em 5 estrelas

Beautiful and well priced personal…

Beautiful and well priced personal jewelry. I am very happy with the delivery, the quality and the classic items that I have purchased from theograce

11 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We're so happy you love our jewelry's beauty, quality, and classic style. Thank you for your wonderful feedback!

The Theograce Team

Classificada 1 em 5 estrelas

Actually my review would be a zero

Actually my review would be a zero! We’ve been trying to make a return for a credit for at a least 2 weeks now and the email customer service system is horrible!! No info on how to return the item nor being issued a credit for the return! No phone number to reach the company! Very disappointed and dissatisfied!

20 de maio de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

Dear Patti,

Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.

I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.

Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.

Thank you for your understanding, and I hope to have the opportunity to make things right.

Kind regards,
Kyrene

Classificada 5 em 5 estrelas

Quality/customer service

The pieces were great quality and shipped fast. Customer service was easy to get ahold of. I had messed up my order and they corrected it right away and my order was sent to me perfectly.

2 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We're so glad to hear you were pleased with the quality and fast shipping! We appreciate you highlighting our customer service.

The Theograce Team

Classificada 5 em 5 estrelas

All of the designs are beautiful but…

All of the designs are beautiful but the one I picked is absolutely gorgeous. I will be ordering from Theo Grace again!!

10 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are so happy you love your gorgeous design! We appreciate your kind words and look forward to your next order.

The Theograce Team

Classificada 4 em 5 estrelas

The quality of the item is very good

The quality of the item is very good. The only downside was there were some hiccups with the delivery,but theo & grace customer service responded quickly and the item was delivered almost a week prior to the original delivery date.

9 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are happy to hear you are pleased with the item's quality. We appreciate your understanding regarding the delivery hiccups and are glad our team could resolve it quickly.

The Theograce Team

Classificada 5 em 5 estrelas

I've ordered several pieces

I've ordered several pieces, at least 10 and I am in love and extremely satisfied with each piece!! I've also had interactions with customer support and have nothing but wonderful things to say about each experience with them!!! I absolutely love this company and my pieces 🙂!!

8 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are so happy to hear you love your pieces and have had such wonderful experiences with our customer support! Thank you for your kind words and continued support.

The Theograce Team

Classificada 5 em 5 estrelas

Proud mother

I have wanted a necklace with the names of my children for a long time, so when my husband offered to order one for me, I knew exactly the one I wanted.
When the necklace arrived today I was so pleased. I took a picture of it and sent it to my 4 children. Then I put it around my neck and admired it in the mirror. I will be proud to wear this.

8 de junho de 2026
Opinião espontânea
logótipo da theograce

Resposta da theograce

We are so happy to hear how much you love your new necklace and that it brought such joy to you and your children. Thank you for sharing your wonderful experience!

The Theograce Team

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