The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acte... Ver mais
A empresa respondeu
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... Ver mais
A empresa respondeu
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sequel
Escrito pela empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Informações de contacto
Estados Unidos da América
- +1 (302) 262-55-41
- support@thesequelapp.com
- thesequelapp.com
4,2
Bom
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sabrina was professional and very…
Sabrina was professional and very polite. Also was quick to have the necessary issue resolved.
3 de julho de 2026
Opinião espontânea
Resposta da Sequel
Dear Michael!
Thank you so much for your kind review!
We're delighted to hear that Sabrina provided you with professional, polite, and efficient support. We'll be sure to share your wonderful feedback with her—it will mean a lot to her.
We truly appreciate your support and are always here if you need any assistance in the future.
Customer Support Team
The support team is awesome, the app needs help.
While the app itself needs work in quality, clarity, and security, the support team is stellar! They showed up with concern, compassion, and professionalism.
30 de junho de 2026
Resposta da Sequel
Dear Jan!
Thank you for taking the time to share your honest feedback.
We're truly grateful for your kind words about our support team. It means a great deal to know that our efforts to provide caring, professional, and responsive assistance made a positive difference.
We also appreciate your constructive comments about the app. Feedback like yours helps us identify areas where we can improve, and we're continuously working to enhance the overall quality, clarity, and security of the Sequel experience.
Thank you for being part of our community and for helping us grow.
Customer Support Team
Prompt reply to my email and were…
Prompt reply to my email and were courteous and took care of my request
1 de julho de 2026
Resposta da Sequel
Dear Carren,
Thank you for taking the time to share your feedback.
We're pleased to hear that your concern was addressed quickly. Our team is committed to providing timely and effective support, and it's great to know that we were able to assist you promptly.
We appreciate your review and thank you for choosing SEQUEL.
Customer Support Team
I was able to get the refund for a…
I was able to get the refund for a subscription I do not recall signing up for! It did take 2 emails to make it happen, but overall, glad I got the refund.
26 de junho de 2026
Resposta da Sequel
Dear D M Smith,
We're pleased to hear that your refund request was ultimately resolved and that our Customer Support Team was able to assist you. We appreciate your patience in the process of refund and are glad we could reach a satisfactory outcome.
Your feedback is valuable to us, as it helps us continue improving our support experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Awesome customer service
Customer service is spectacular. On-line chat line for help and instantaneous e-mail responses to questions and/or problems. No other dating app comes close.
26 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Ken,
Thank you so much for your wonderful feedback!
We're truly delighted to hear that you had such a positive experience with our Customer Support Team. Providing fast, reliable assistance through both live chat and email is something we take great pride in, and it's incredibly rewarding to know that our efforts made a difference for you.
Your kind words and comparison to other dating platforms mean a great deal to us. We sincerely appreciate your support and will continue striving to deliver the high level of service you experienced.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.
Resposta da Sequel
Dear Brenda!
Thank you for your kind words!
We're delighted to hear that you were happy with the speed of our response. Providing timely and helpful support is one of our top priorities, and it's wonderful to know that we met your expectations.
Thank you for choosing Sequel. We appreciate your feedback and wish you the very best in your journey to finding meaningful connections.
Customer Support Team
You are allowing me to start early and…
You are allowing me to start early and verify later. Thats super.
21 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Jeff,
We’re glad to hear that you found the experience flexible and that being able to start early and verify later worked well for you.
Providing an easy and convenient onboarding process is important to us, and it’s great to know this approach met your expectations.
Thank you for sharing your feedback
Even though I was very mean to the…
Even though I was very mean to the associates at the site, they responded with undeserved kindness and help, and for that I'm ashamed of myself and thankful and grateful for their patience and support for my site difficulties, I appreciate them and wish them all the best in the future ❤️ 😊 🙏
20 de junho de 2026
Resposta da Sequel
Dear Charles!
Thank you for your heartfelt review.
Your kind words mean a great deal to us. We're glad that our support team was able to assist you and help resolve the difficulties you experienced on the site. Our goal is always to treat every user with respect, understanding, and patience, regardless of the situation.
We truly appreciate your honesty and gratitude, and we're very happy to hear that your experience with our team left a positive impression.
Thank you for choosing SEQUEL, and we wish you all the best moving forward.
Customer Support Team
I emailed support to cancel my subscription
I emailed support to cancel my subscription and was wondering if it would be a hassle. I was pleasantly surprised when I received an extremely quick response to confirm my cancellation. Nice job!
20 de junho de 2026
Resposta da Sequel
Dear Charlene,
We’re glad to hear that your subscription cancellation was handled quickly and smoothly.
Providing prompt responses and making account-related requests easy to manage is very important to us, and it’s great to know that we exceeded your expectations.
Thank you for taking the time to share your feedback — we truly appreciate it. If you ever need assistance in the future, don’t hesitate to reach out.
Quick response to my email.
19 de junho de 2026
Resposta da Sequel
Dear Faye,
Thank you for sharing your experience with us.
We’re pleased to know that our team responded to your email promptly and was able to assist you in a timely manner.
We appreciate you taking the time to leave a review and are grateful for your kind words. Should you need any assistance in the future, our team will be happy to help.
Customer Support Team
Resposta da Sequel
Dear Anthony,
Thank you for your kind feedback. We’re delighted to hear that you found our Customer Support Team responsive and efficient.
Providing timely and helpful assistance is one of our top priorities, so it’s wonderful to know that your experience reflected that commitment.
Thank you for taking the time to share your experience. If you ever need assistance in the future, we’ll be happy to help.
Customer Support Team
Helpful Support Staff
The Support staff were very patient, polite and respectful in answering my questions and helping me with my basic knowledge and skills to use the Sequel Online Dating App. Thank you for your assistance.
Wendy Badjo
18 de junho de 2026
Resposta da Sequel
Dear Wendy,
Thank you for your feedback!
We're happy to hear about your positive experience and wish you all the best for your future communication with your new friend.
Have a nice day!
Resolved issue quickly
14 de junho de 2026
Resposta da Sequel
Dear Robert,
We’re glad to hear that your issue was resolved quickly.
Providing prompt and effective assistance is very important to us, and it’s great to know that your experience reflected that.
Thank you for sharing your feedback — we truly appreciate it. If you ever need further assistance, don’t hesitate to reach out.
I felt like when I explained my…
I felt like when I explained my circumstances, I was listened to and received what I asked for. All in all an extremely positive experience.
13 de junho de 2026
Resposta da Sequel
Dear Customer,
You can reach us at any time if you need our help. We're here for you around the clock.
Have a nice day!
My desired outcome of a full refund was…
My desired outcome of a full refund was successful despite them trying to give me a partial refund.
12 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Patrick,
Thank you for taking the time to share your feedback.
We're pleased that a resolution was ultimately reached and that your request was successfully addressed. Our team aims to review each case individually and work toward a fair outcome based on the specific circumstances of the account.
We appreciate your patience throughout the process and thank you for giving us the opportunity to assist you.
Customer Support Team
Need to live in USA
This website is mainly USA focused and I live in the UK. I expressed my concerns via email and the support team were amazing. They replied with helpful responses within hours.
Although this site is not helpful for myself, if you join in the USA I believe this one is very genuine. Good luck.
11 de junho de 2026
Resposta da Sequel
Dear Shirley,
Thank you so much for taking the time to share your good review!
We are cheering you on and wishing you the absolute best in your relationship experience! If you ever need a hand or have any more questions along the way, please don't hesitate to reach out.
Kind regards!
Resposta da Sequel
Dear Customer,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your cancellation was handled well and that the process met your expectations.
Providing a smooth, professional, and respectful experience for our members is something we truly value, regardless of where they are in their journey with us.
We appreciate your kind words and thank you for giving us the opportunity to assist you.
Customer Support Team
Resposta da Sequel
Dear Customer,
Thank you for your kind review.
We're delighted to hear that you found our team helpful. Providing excellent support and assistance to our users is very important to us, and it's always rewarding to receive such positive feedback.
Thank you for choosing SEQUEL. We truly appreciate your support.
Customer Support Team
My complaint was very quickly ratified.
9 de junho de 2026
Resposta da Sequel
Dear Boonie!
Thank you for taking the time to share your feedback.
We're pleased to hear that your concern was addressed quickly. Our team is committed to providing timely and effective support, and it's great to know that we were able to assist you promptly.
We appreciate your review and thank you for choosing SEQUEL.
Customer Support Team
Be careful be careful
Be careful be careful. Be careful. They pull money from my account two times without my permission after I close my account and I called them couple times emailed them tons of times and they play game and lies manipulate to avoid to refund my money. Be careful guys. Be careful.
8 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Sam,
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that charges are not processed without authorization. Subscription renewals occur only for active subscriptions and in accordance with the terms accepted at the time of purchase.
We take billing concerns seriously and strive to review every request fairly and thoroughly. If there has been any misunderstanding regarding your account status, subscription, or refund request, we would be happy to investigate the matter further.
Please contact our Support Team at support@thesequelapp.com with your account details, and we will review your case and provide any available assistance.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.