The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acte... Ver mais
A empresa respondeu
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... Ver mais
A empresa respondeu
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... Ver mais
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Informações sobre a empresa
Sobre Sequel
Escrito pela empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Informações de contacto
Estados Unidos da América
- +1 (302) 262-55-41
- support@thesequelapp.com
- thesequelapp.com
4,2
Bom
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sequel
Dear Barbara!
Thank you for taking the time to leave a review.
We're delighted to hear that you found the platform user-friendly and that your concern was resolved quickly. Providing a smooth experience and responsive customer support are important priorities for us, so it's wonderful to know that we met your expectations.
We truly appreciate your feedback and thank you for choosing SEQUEL.
Customer Support Team
I needed to cancel my membership and he…
I needed to cancel my membership and he made it very easy for me and trouble free. Thank you.
8 de junho de 2026
Resposta da Sequel
Dear Nettie!
Thank you for taking the time to share your feedback.
We're glad to hear that our support team was able to assist you with your membership cancellation quickly and without any hassle. We strive to make every customer interaction as smooth and straightforward as possible.
Thank you for your kind words and for giving SEQUEL a try. We wish you all the best moving forward.
Customer Support Team
Resposta da Sequel
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that you received an immediate response and found our team courteous and helpful. Providing prompt, friendly, and professional support is something we strive for every day, so it's great to know that your experience reflected that.
We truly appreciate your kind words and thank you for choosing SEQUEL.
Customer Support Team
Resposta da Sequel
Dear John,
Thank you so much for taking the time to leave us a 5-star review!
We are absolutely thrilled to hear that our team listened to your concerns and provided the support you needed. At Sequel, we are deeply committed to being there for our community and ensuring you have a positive, seamless experience. Knowing that we helped make a difference for you means the world to us.
If you ever need any further assistance or have more feedback to share along your journey, please don't hesitate to reach out. We are always happy to help!
Warm regards,
Customer Support Team
These Woman are for the MOST PART. NOT CHRISTIAN WOMEN. CHRISTIAN WOMEN DON'T GHOST YOU. THEY RESPOND TO YOUR LONG HEART FELT MESSAGE BY MESSAGING YOU BACK TELLING YOU HOW THEY FEEL ABOUT MESSAGE.
The Women on this site will like You, and Match with You. Then You as the Man send them a Long Message telling them who Your are, and what Your Looking for. Nothing Sexual.
And these Woman will Ghost You, and NOT WRITE YOU BACK WITH A MESSAGE OF THEIR OWN. VERY DISRESPECTFUL. EVEN WOMEN WHO LIKED ME FIRST WOULD NOT ANSWRR MY LONG HEART FEKT MESSAGES. IT MADE ME THINK THE SITE IS ONE BIG COMPUTER GENERATED SCAM TO DEFRAUD YOU WITH FAKE PROFILES...
5 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Kurt,
Thank you for sharing your thoughts with us. We completely understand how frustrating and hurtful it can be to put your time and heart into writing a meaningful message, only to be met with silence. It is natural to expect a thoughtful response when you share who you are in a respectful way.
We want to reassure you that the profiles on Sequel are absolutely real. We follow a strict zero-tolerance policy for fake profiles or deceptive behavior, and our 24/7 moderation team works around the clock to ensure a secure, authentic environment. While we can ensure the profiles are real, we unfortunately cannot control individual communication styles or how quickly someone chooses to reply.
People use dating apps at different paces, and sometimes a lack of response comes down to personal timing, busyness, or feeling overwhelmed by a detailed message, rather than a lack of respect. However, we deeply value your feedback about your experience, as creating an intentional, respectful space for genuine connections is exactly what we strive for.
If you ever need any assistance with your account or settings, please feel free to reach out to us at support@thesequelapp.com.
Customer Support Team
I didn’t realise until after I joined…
I didn’t realise until after I joined that when you search near your location ( am in the UK) all the profiles are in the USA so total waste of money.
5 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Maureen,
Thank you for sharing your feedback with us. We are truly sorry to hear about your frustration regarding the location of your matches, and we completely understand why seeing profiles so far away feels like a poor use of your subscription.
While our community is growing dynamically every day as more people discover Sequel, we refuse to sacrifice quality for quantity. Because of this dedication to careful profile curation and authenticity, some international markets outside of the USA are still building up and can feel much quieter as we expand. When local profiles are limited, the system may occasionally display profiles from other regions to keep your search active.
We always want our members to feel confident in their journey, which is why Sequel is available for free in its basic version. This allows anyone to explore the community, adjust search parameters, and check who is nearby before committing to any premium features.
We would love the opportunity to look into your specific account details and review your situation. Please reach out to our dedicated support team at support@thesequelapp.com so we can assist you directly.
Customer Support Team
The person I dealt with was very…
The person I dealt with was very knowledgeable and quickly accomplished the reason for my issue.
5 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Bill,
We're so glad to hear our team member was helpful and resolved your issue quickly. Thank you for your positive feedback!
My issue was dealt with promptly and…
My issue was dealt with promptly and professionally.
4 de junho de 2026
Resposta da Sequel
Dear Customer,
Thank you for taking the time to leave a review.
We're pleased to hear that your issue was handled promptly and professionally. Providing efficient and high-quality customer support is one of our top priorities, and it's always encouraging to know that our efforts have made a positive difference.
We appreciate your feedback and thank you for choosing SEQUEL.
Kind regards,
SEQUEL Support Team
false advertisementll
First of all, they advertise that you have clientel in a particular area. That you don't have. Yet you make someone that signs up pay first and then find out that there's no one within hundreds of miles. But when I asked for a refund, because i'm not looking for someone in a completely different state. I get offered half my money. Which makes absolutely no sense to me. I sign up and within an hour, I cancel it and ask for my money back. Why not let someone see that there are people in their area? And then have them pay versus pay first?And then have to fight for their money back.I think those are just bad business practices. And through all the back-and-forth of requesting a full refund
It became very annoying to the point of never wanting to recommend this company. It would definitely make someone give you a bad name long before saying they do good business even if they don't have someone in your area. It took half my morning and speaking with 4 or five different people for someone to finally agree to refund me my money. On a cancelation that happened within 30 minutes of me signing up. I think that's just bad business
3 de junho de 2026
Resposta da Sequel
Dear Anthony!
Thank you for sharing your experience with Sequel.
We understand how important it is to connect with people nearby. Our community is growing every day as more people discover the beauty of their Second Act, though some areas may currently have fewer active members than others. We’re continuously working to expand our local communities and bring more like-minded people onto the platform.
Regarding your concerns about the membership fee, we want to clarify that to maintain a community free from the noise, deception, and risks often found in the dating world, we invest heavily in human-centric moderation and advanced security. This fee is what allows us to continue our work, ensuring that every person you meet is as real and intentional as you are. While we offer free access to explore the community, our paid features are designed for those ready to dive deeper into meaningful conversations without the distractions found on mass-market apps.
We truly appreciate your feedback and are always working to improve the experience for our members.
Warm regards,
Customer Support Team
Fantastic Customer Service
Fantastic Customer Service. They got back to me IMMEDIATELY, handled my issue the way I requested, were very friendly and accommodating. I could not ask for a better outcome. Highly recommend to all people using the App.
3 de junho de 2026
Resposta da Sequel
Dear Rick,
Thank you so much for taking the time to share your positive experience with us!
We’re thrilled to hear that our team was able to handle your issue the way you requested, were very friendly and accommodating. Providing fair, friendly, and helpful support is exactly what we strive for every day, and your kind words truly mean the world to us. It is incredibly rewarding to know that you were provided with the best outcome!
If you ever need any assistance in the future or have any questions, you know where to find us. We're always here and ready to help.
Warm regards,
Customer Support Team
Near immediate reply to help isolate my…
Near immediate reply to help isolate my app issue. Their attention toward helping resolve my issue was refreshing and well received
31 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Tom,
Thank you for taking the time to share your experience.
We’re delighted to hear that our team was able to respond quickly and assist you in identifying the issue with the app. Providing timely and effective support is very important to us, and it’s wonderful to know that our efforts were helpful and appreciated.
Thank you for your kind words and for choosing SEQUEL. We’re always here if you need any further assistance.
Customer Support Team
Responsive and Professional
You were prompt and very professional in your response to my requests. This was also what I found out upon my research- that your platform gives great client support.
1 de junho de 2026
Resposta da Sequel
Dear Celestina!
We are so happy to hear that our platform provided you with great client support. Thank you for your wonderful feedback!
Customer Support Team
Michael Whittemore was very helpful in…
Michael Whittemore was very helpful in refunding a charging error with his great customer service, thank you!
1 de junho de 2026
Resposta da Sequel
Dear Anita!
Thank you for taking the time to share your experience.
We’re delighted to hear that Michael was able to assist you and resolve the billing issue. Providing prompt, helpful, and professional support is very important to us, and we’ll be sure to pass along your kind words to him.
Thank you for your feedback and for choosing SEQUEL.
Customer Support Team
If I could give 0 stars I would.
If I could give 0 stars I would.
The site is absolutely spam.
To top it all off they took another months payment after I canceled and there AI resolution team is an absolute scam.
BUYER BEWARE.
1 de junho de 2026
Opinião espontânea
Resposta da Sequel
Dear Richard!
Thank you for sharing your feedback.
We’re sorry to hear that your experience with SEQUEL did not meet your expectations. We take concerns regarding subscriptions, billing, and customer support very seriously.
Please note that subscription renewals are processed according to the terms agreed to at the time of purchase and remain active until canceled. If you believe a charge was processed after your subscription had been successfully canceled, we encourage you to contact our support team directly so we can review your account and investigate the matter further.
We also regret that our resolution process did not meet your expectations. Feedback such as yours is important and helps us identify opportunities to improve both our service and customer experience.
Customer Support Team
Near me option doesn't work, too many Scammers
The near me option doesn't work! So far I have been hit on by at least 6 scammers! Found only 1 possible individual who is in the same state!
24 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Judy,
We understand how frustrating it can be when location-based matching does not work as expected and when you encounter profiles that raise concerns about authenticity.
Our goal is to help members connect with relevant matches while maintaining a safe and trustworthy environment. We invest in moderation and security measures to identify suspicious activity and remove accounts that violate our policies. Location results may sometimes vary depending on profile settings, user activity, or the information provided by members.
Thank you for sharing your experience.
Response time
31 de maio de 2026
Resposta da Sequel
Dear Diana,
Thank you for your review.
We appreciate your feedback and are glad that response time was an aspect of your experience worth highlighting. Providing timely support and maintaining an engaging platform for our users are important priorities for us.
Thank you for choosing SEQUEL, and we wish you success in finding meaningful connections.
Customer Support Team
I was pleased with the support team…
I was pleased with the support team taking care of my requests. Just very disappointed either the site itself.
30 de maio de 2026
Resposta da Sequel
Dear Steve,
We appreciate your feedback and are glad to hear that our support team was able to take care of your requests effectively.
At the same time, we understand that the overall experience with the site did not meet your expectations. Feedback like yours is valuable because it helps us better understand where improvements are needed.
Thank you for taking the time to share your experience. If you have any additional comments or questions, please don’t hesitate to contact us.
They took care of me right away and…
They took care of me right away and resolve my issue in refunding portion of my money.
28 de maio de 2026
Resposta da Sequel
Dear Eugene!
We're so glad we could help resolve your issue quickly and efficiently. Thank you for your kind words!
Customer Support Team
I joined for the one-month free…
I joined for the one-month free membership, and I canceled it when the month was over.
27 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Thomas!
We appreciate you trying our service during the month. We hope you found it beneficial.
Customer Support Team
No people within 100 miles of my…
No people within 100 miles of my location (UK).
19 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Tony!
Thank you for your feedback.
We’re sorry to hear that you were unable to find enough matches within your preferred distance range. Match availability can vary depending on location, member activity, and individual search preferences.
Our platform is continuously growing, and we’re always working to expand the community and improve matching opportunities for our users. In some cases, adjusting search filters or expanding the distance range may help increase the number of available profiles.
We appreciate you sharing your experience, as feedback like this helps us better understand where improvements are needed.
Kind regards,
Customer Support Team
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