The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing the... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acte... Ver mais
A empresa respondeu
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... Ver mais
A empresa respondeu
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sequel
Escrito pela empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Informações de contacto
Estados Unidos da América
- +1 (302) 262-55-41
- support@thesequelapp.com
- thesequelapp.com
4,2
Bom
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was on Sequel for 30 days
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team provided excellent assistance in closing out my account. They did it rapidly and without objection. I appreciate this kind of customer service.
22 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Larry Eisenberg,
Thank you for taking the time to share your experience with us. We’re delighted to hear that during your time on Sequel, you were able to meet someone who may prove to be a meaningful connection. We wish you the very best and hope things continue to develop positively.
We’re also pleased to know that your account cancellation was handled quickly, professionally, and without difficulty. Providing respectful, efficient, and hassle-free customer service is something we truly value, and it’s rewarding to hear that our team met your expectations.
Thank you for your kind words and for giving Sequel a try. Should you ever decide to return in the future, we’ll be happy to welcome you back.
Customer Support Team
The customer service is very responsive…
The customer service is very responsive and helpful. The site itself has somethings to be desired.
23 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Michael,
Thank you for taking the time to share your feedback.
We’re very glad to hear that you found our customer support team responsive and helpful. Providing timely assistance and support to our users is very important to us.
At the same time, we appreciate your honest comments about the site itself. We understand that there is always room for improvement, and feedback like yours helps us continue working on enhancing the overall user experience and platform functionality.
Thank you again for your review and for giving SEQUEL a try.
Kind regards,
Customer Support Team
I don't doubt that the site is legit
I don't doubt that the site is legit, however, the number of women available fitting my parameters in my area is very disappointing.
22 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Neil S.,
Thank you for taking the time to share your feedback with us. We appreciate your balanced perspective and are pleased to hear that you found the platform to be legitimate.
At the same time, we understand your disappointment regarding the limited number of women matching your preferred criteria in your local area. The availability of matches can vary significantly depending on location, age range, preferences, and overall member activity.
We recognize how important it is to have a strong selection of compatible matches, and your feedback helps us better understand the experience of our users in different regions.
Thank you again for your honest comments and for giving the platform a try.
Customer Support Team
They want to charge me 40.00 and there…
I was contacted by Sequel and I received a refund because there were no Men in my area and I could not see my profile.
19 de maio de 2026
Resposta da Sequel
Dear Barbara,
Thank you for taking the time to share your feedback with us. We completely understand how frustrating it can be when you don't immediately see matches in your specific area.
Our community is growing every day as more people discover the beauty of their Second Act, but we refuse to sacrifice quality for quantity. Because of this, some locations may feel a bit quieter than others while we expand. We are working tirelessly to bring more like-minded individuals into your local circle. In the meantime, we encourage you to adjust your search parameters a little further afield—sometimes the most profound connections are worth the extra distance!
Regarding your concerns about the membership fee, we want to clarify that to maintain a community free from the noise, deception, and risks often found in the dating world, we invest heavily in human-centric moderation and advanced security. This fee is what allows us to continue our work, ensuring that every person you meet is as real and intentional as you are. While we offer free access to explore the community, our paid features are designed for those ready to dive deeper into meaningful conversations without the distractions found on mass-market apps.
If you have any questions or would like us to help you adjust your search filters, please don't hesitate to reach out to us at support@thesequelapp.com. We are here to help.
Warm regards,
Customer Support Team
app download
I was having trouble getting the app and after only one contact from your company the problem was resolved. Thank you so much.
19 de maio de 2026
Resposta da Sequel
Dear Linda Church,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that the issue with downloading the app was resolved quickly after contacting our team.
Providing prompt, effective, and helpful support is something we truly value, so it’s rewarding to know your experience reflected that.
We sincerely appreciate your kind words and thank you for your support.
Customer Support Team
I gave Sequel a 5-star rating because…
I gave Sequel a 5-star rating because even though this dating site wasn’t for me, I felt they treated me fairly.
18 de maio de 2026
Resposta da Sequel
Dear Phyllis,
Thank you for taking the time to share your thoughtful feedback with us. We truly appreciate your 5-star rating and your kind words about your experience with Sequel.
While we’re sorry to hear that the platform was not the right fit for you personally, we’re very pleased to know that you felt treated fairly throughout your experience. Providing respectful, transparent, and supportive service is something we genuinely value.
We sincerely appreciate your honesty and your support, and we wish you all the very best moving forward.
Customer Support Team
Customer support was very quick to…
Customer support was very quick to respond to questions I had.
18 de maio de 2026
Resposta da Sequel
Dear Customer,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that our Customer Support Team responded quickly to your questions.
Providing prompt, attentive, and reliable assistance is something we truly value, so it’s rewarding to know your experience reflected that.
We sincerely appreciate your kind words and your support.
Customer Support Team
I reached out to customer service with…
I reached out to customer service with a concern and not only was it resolved immediately but much to my satisfaction. Unusual on these platforms these days.
18 de maio de 2026
Resposta da Sequel
Dear C. Chaos,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your concern was resolved immediately and, most importantly, to your satisfaction.
It’s especially rewarding to know that the level of support stood out positively to you. Providing responsive, effective, and customer-focused assistance is something we truly value at Sequel.
We sincerely appreciate your kind words and your support.
Customer Support Team
Resposta da Sequel
Dear Kim,
Thank you for your feedback. Our primary goal on the platform is to provide high-quality customer support 24/7.
We sincerely appreciate your feedback, as it helps us continuously improve our website.
Im not going to initiate any contact…
Im not going to initiate any contact with someone I cant see, or review their bio for compatibility. I will not respond to any who initiates contact with me for the same reasons. Are they even in the same state as I Its a waste of time
16 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Verda,
Thank you for taking the time to share your feedback. We completely understand your frustration - being able to see a member's photo, read their bio, and know their location are absolutely essential steps in determining compatibility before initiating contact.
We would like to clarify that Sequel is available for free in its basic version. Our basic version gives you everything you need to search, match, and connect with our community, which includes the ability to view profiles and check locations!
If you need any assistance, you can always reach out to us at support@thesequelapp.com.
Customer Support Team
Resposta da Sequel
Dear Janice,
We’re happy to hear that you felt supported and that our team continued helping you throughout your experience.
Providing attentive and ongoing assistance is very important to us, and we’re glad this made a positive impression.
Thank you for sharing your feedback
Resposta da Sequel
Dear Harry,
We understand that your experience dealing with our service did not meet your expectations.
Our goal is to provide clear, respectful, and effective support, but we recognize that your experience felt disappointing. Feedback like yours is important because it helps us identify where improvements are needed.
Thank you for sharing your perspective.
quick and responsive
13 de maio de 2026
Resposta da Sequel
Dear Customer,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Sequel was quick and responsive.
Providing prompt, efficient, and reliable support is something we truly value, so it’s rewarding to know we met your expectations.
We sincerely appreciate your kind words and your support.
Customer Support Team
I have requested a cancellation
I have requested a cancellation, I was kindly offered another option. I do appreciate the quick response. It’s not the site. It’s another purpose for cancel. Thank you very much
12 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Valli!
We appreciate your feedback and are glad we could respond quickly. We acknowledge your cancellation request stems from another purpose. Thank you for your time.
Warm regards,
Customer Support Team
Unimpressed
Unimpressed. First off, not being able to choose or even look at members that are close to me is a big no. If I'm going to pay for an application, I want at least make sure there are people in my area that I have some interest in. After looking at 50 or so matches, I received one that was less than 500 miles from me. Even giving a 7-Day trial would be optimal. Second, they declined four of my pictures claiming their AI generated. None of my photos are AI generated and I could easily verify them. No way to contact them via chat and overall just made interacting with them incredibly difficult. Thankfully only wasted a few hours instead of a long time on this app.
Also, note on trust pilot. I don't trust them anymore. I got an email from them saying they were going to remove my review for some unknown reason because I received a reply and didn't respond?
10 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Dana!
Thank you for sharing your experience with Sequel.
We understand how important it is to connect with people nearby. Our community is growing every day as more people discover the beauty of their Second Act, though some areas may currently have fewer active members than others. We’re continuously working to expand our local communities and bring more like-minded people onto the platform.
At Sequel, authenticity matters deeply to us. Every profile and photo goes through a verification process to help maintain a safe and genuine environment. AI-generated images and misleading photos are not permitted, as we believe real connections begin with real people.
We truly appreciate your feedback and are always working to improve the experience for our members.
Warm regards,
Customer Support Team
BEST customer support EVER.!.!.!
Grace and Michael jumped right on my issue and were extremely patient and prompt with resolving it. I could not be happier. Best customer service EVER, no waiting late at night. I pray that I am as fortunate in finding my special soulmate as I was with the help they rendered. Its a good sign. :-)
10 de maio de 2026
Resposta da Sequel
Dear George,
Thank you so much for taking the time to share such an amazing review! Your kind words truly made our day.
We are absolutely thrilled to hear that Grace and Michael were able to assist you so quickly and patiently. We take pride in being there for our members around the clock, and we will be sure to pass your wonderful feedback along to both of them - they will be delighted to hear it!
We also love your optimism and are cheering you on! We sincerely hope that your journey on our platform leads you right to that special soulmate you are looking for.
If you ever need anything else, you know where to find us. We're always here and ready to help you.
Warm regards,
Customer Support Team
Excellent customer service
I reached out and they quickly responded to my email. We were able to resolve my issue with them being fair, friendly, and helpful.
8 de maio de 2026
Resposta da Sequel
Dear Lysa,
Thank you so much for taking the time to share your positive experience with us!
We’re thrilled to hear that our team was able to quickly and effectively resolve your issue. Providing fair, friendly, and helpful support is exactly what we strive for every day, and your kind words truly mean the world to us. It is incredibly rewarding to know that we hit the mark for you!
If you ever need any assistance in the future or have any questions, you know where to find us. We're always here and ready to help.
Warm regards,
Customer Support Team
The support team was very helpful when…
The support team was very helpful when I needed to cancel my membership. Very quick to respond.
7 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Marti,
We’re glad to hear that our support team was helpful during your membership cancellation and responded quickly to your request.
Providing prompt and attentive assistance is very important to us, especially when helping members manage their accounts smoothly and without unnecessary delays.
Thank you for sharing your feedback
Had a couple of issues getting my…
Had a couple of issues getting my account set up. The Customer Support team were always prompt to reply and helped me get the issue resolved in a timely manner. And always very kind with the process.
5 de maio de 2026
Resposta da Sequel
Dear Customer,
We’re sorry to hear that you encountered some issues during the account setup process, but we’re very pleased to know that our Customer Support Team was able to assist you promptly and effectively.
It’s especially rewarding to hear that the team was not only responsive but also kind and supportive throughout the process. Providing timely and courteous assistance is something we truly value.
We appreciate your kind words and are glad we could help resolve your concerns.
Customer Support Team
They understood my circumstances and…
They understood my circumstances and acted straight away with a solution to my issues
6 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Scott Richards,
Thank you for taking the time to share your feedback. We’re delighted to hear that your circumstances were understood and that a solution was provided promptly.
Providing attentive, responsive, and solution-focused support is something we truly value, so it’s great to know your experience with Sequel reflected that.
We truly appreciate your kind words and your support.
Customer Support Team
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