The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing the... Ver mais
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Leia as opiniões dos outros
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acte... Ver mais
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I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... Ver mais
A empresa respondeu
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... Ver mais
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Informações sobre a empresa
Sobre Sequel
Escrito pela empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Informações de contacto
Estados Unidos da América
- +1 (302) 262-55-41
- support@thesequelapp.com
- thesequelapp.com
4,2
Bom
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sequel charges to join
Sequel charges to join, ok. Then if you want to message some one, they want more money. I have only received one like and he is 3000 miles away.
5 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Customer,
Thank you for bringing this issue to our attention. We regret any inconvenience caused by unexpected charges and your recent experience on the platform.
Please note that subscription plans and additional paid features may vary, and we understand how important it is for all charges to be transparent and properly authorized. We kindly ask you to contact our Customer Support Team directly so we can review your account and billing history in detail.
You can reach us at support@thesequelapp.com
using your registered email address and by providing any relevant transaction details. Our team will thoroughly investigate the matter and assist you as promptly as possible.
In regard to profile preferences, many search filters can be customized within your account settings. Our support team will also be happy to guide you on how to better adjust matches according to your preferences.
I signed up on your Dating site
I signed up on your Dating site, but unfortunately, the town that I live in is very tiny so I chose the next Town over which is much bigger. After I paid for my membership, I went in and looked and lo and behold there was really nothing around locally. There were plenty of men outside of State, but that wouldn’t work well for me. So I called back in and asked for a complete refund and the representative although she did try to sell me on 50% she did realize I called in the same exact day as I placed the order and canceled it the same exact day so she didn’t really have a problem and she was very understanding. I told her I really appreciate
2 de maio de 2026
Resposta da Sequel
Dear Linda Huber,
Thank you for taking the time to share your experience with us. We truly appreciate your detailed and thoughtful feedback.
We understand how important it is to find matches within a suitable and convenient location, and we’re sorry to hear that the available profiles did not meet your expectations in that regard.
At the same time, we’re very pleased to know that your request was handled promptly and with understanding. It’s great to hear that the representative provided clear communication and was able to assist you with the refund on the same day.
Your kind words about the support you received mean a lot, and we’re glad the experience left a positive impression despite the circumstances.
Thank you again for sharing your feedback and for recognizing the efforts of our team.
Customer Support Team
Immediate response and reasonable…
Immediate response and reasonable offer/resolution.
2 de maio de 2026
Resposta da Sequel
Dear Dorothy!
We're happy to hear that you received a prompt response and a satisfactory resolution. Thank you for your positive feedback; we appreciate it.
Great support group
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am back looking at beautiful ladies. Usually dating sites will scam you but not this one Lia with the support group helped me beyond my thinking of a dating site but this is the real thing.Come on guys lots of pretty ladies.
2 de maio de 2026
Resposta da Sequel
Dear Customer!
We appreciate you sharing your experience. We're glad the support team was able to assist you with the email issue and resolve it quickly. It's great to hear you're enjoying the site and finding it to be a genuine experience. Thanks for the positive feedback!
Exercise in Futility! Don't subscribe. Move on.
Advertises certain benefits at premium level but after you purchase, changes the rules immediately. I didn't trust it going into it but did the 90 day to see how they treat users. I was right. Just as bad as the rest of the dating apps. Once you are in the door, you are screwed. They change the rules in how you communicate and interact with likes. Chat bot is A.I. not human. sends you to FAQ for the answers but won't answer directly. I'm out once time is up. And, NOT even one person has been within a 250 mile radius. I should have been more cautious. Check out these apps before you buy. It had a good rating but once I saw it's based in Vegas, it's making more sense why they are useless.
2 de maio de 2026
Opinião espontânea
Resposta da Sequel
Dear Gene,
Thank you for taking the time to share your feedback with us. We’re glad to hear that your question was answered promptly and that you had a positive experience with Sequel.
Providing quick and effective support is something we always strive for, so it’s great to know we met your expectations.
We truly appreciate your kind words and your support. If you have any questions, please, do not hesitate to contact us.
Customer Support Team
Each time you contact the company
Each time you contact the company, you got a different person and you get the same computer driven generalized response that is not helpful. I am receiving only women from far away such as Ohio and Idaho. I live in South Carolina.
Why would I enroll in a program with his no locally available women. This has been a waste of my time and money.
Bobby
30 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Bob,
We understand how frustrating it can be to receive responses that feel repetitive and to see matches that are not relevant to your location.
Our support process is designed so that any available agent can assist quickly, which may sometimes result in similar phrasing, as we aim to provide consistent and accurate information. At the same time, member suggestions can vary based on profile settings, activity, and availability, which may occasionally include people from outside your immediate area.
Thank you for sharing your concerns. Your feedback highlights where improvements are needed, especially in communication and match relevance.
Received a quick response and it solved…
Received a quick response and it solved my issue.
29 de abril de 2026
Resposta da Sequel
Dear Debra,
Thank you for taking the time to share your positive experience with us!
We're really glad to hear that our team was able to provide a quick response and successfully resolve your issue. Ensuring that you have a smooth and supported journey on our platform is our top priority, and it's always rewarding to know we hit the mark.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here and ready to help!
Customer Support Team
Very helpful and efficient
28 de abril de 2026
Resposta da Sequel
Dear Gary Rkane,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that your experience with Sequel was very helpful and efficient.
Providing prompt, reliable, and professional assistance is always our goal, so it’s rewarding to know we met your expectations.
We truly appreciate your kind words and your support. If you ever need assistance again, we’ll be happy to help.
Customer Support Team
Great experience with Sequel
Great experience with Sequel. Professional team, smooth process, excellent communication, and reliable service. Highly satisfied and would definitely recommend. ⭐
22 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Britney Scott,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you had a great experience with Sequel and that our team was able to provide professional support, clear communication, and a smooth overall process.
It’s especially rewarding to know that you found the service reliable and that your experience left such a positive impression.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to assisting you again whenever needed.
Customer Support Team
Resposta da Sequel
Dear Jo Ann,
Thank you so much for taking the time to share your positive feedback with us!
We’re thrilled to hear that our assistance was prompt and professional. It is always rewarding to know that our team is hitting the mark. Ensuring you feel supported and have a smooth experience is exactly what we strive for.
If you ever have any questions or need help in the future, please don't hesitate to reach out. We're always here for you!
Customer Support Team
Awesome
Awesome! Very reputable unlike many companies to come across these days I will definitely recommend your platform
27 de abril de 2026
Resposta da Sequel
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us.
It’s rewarding to know that you find Sequel reputable, as we strive to maintain a high level of trust and transparency for our community. Your recommendation means a lot to us and motivates our team to keep improving the service. We are glad to have you with us!
We wish you every success in your future connections on our platform.
Customer Support Team
Handle my request promptly and…
Handle my request promptly and satisfactorily
26 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Bob,
We appreciate you taking the time to share your feedback. We are happy to hear that our Customer Support Team handled your request promptly and you were satisfied with our assistance!
Awful
Awful. Constant ads to pay more before you can see anyone. No one matching parameters set. Customer service still trying to sell. Difficult to cancel.
26 de abril de 2026
Resposta da Sequel
Dear Drea!
Thank you for your feedback.
We’re sorry to hear that your experience with Sequel has been disappointing.
Our goal is to provide clear information about how the service works, including subscriptions and additional features. We regret if this was not communicated clearly or felt overwhelming.
Regarding matches, suggestions may sometimes extend beyond selected parameters to provide a broader range of potential connections, but we understand that this may not always be desirable.
We also take concerns about account cancellation seriously. The process is designed to be accessible, and our support team is always available to assist if any difficulties arise.
Your feedback about both the user experience and customer support has been noted and will be shared with the relevant team for improvement.
She was very helpful and sent me an…
She was very helpful and sent me an email to help me do things in the App
23 de abril de 2026
Resposta da Sequel
Dear Judy,
Thank you so much for taking the time to share your positive experience! Your kind words truly made our day.
We’re thrilled to hear that our support team was able to assist you and that the email instructions helped you navigate the app more comfortably. Ensuring you feel supported and have a smooth, enjoyable experience is exactly what we strive for!
If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out to us at support@thesequelapp.com. We're always here and ready to help you.
Warm regards,
Customer Support Team
Resposta da Sequel
Dear Customer,
We sincerely appreciate you taking the time to share your positive experience with us. It’s wonderful to know that our online support was very responsive and provide you with fast assistance.
Your feedback truly inspires our team to keep providing top-quality service. Should you need any help in the future, we’ll always be here for you.
good support for a very disappointing…
good support for a very disappointing initial experience. Just not any promising members in my area. I do not want to go beyond 100 miles but do not know the radius of your search for me.
22 de abril de 2026
Resposta da Sequel
Dear Andrew!
Thank you for your feedback.
We’re glad to hear that you had a positive experience with our support team, though we’re sorry that the platform itself did not meet your expectations in terms of local matches.
Search results are typically based on your selected preferences, including distance, but availability can vary depending on user activity in your area. We understand your preference to stay within a specific radius, and your feedback is important as we continue improving how location filters work.
We appreciate you giving Sequel a try and wish you all the best.
Best regards,
Sequel Support Team
Immediate understanding
Immediate understanding of my comments and quick resolution of request
21 de abril de 2026
Resposta da Sequel
Dear Patricia!
We're happy to hear that we swiftly understood your comments and quickly resolved your request. Thank you for your positive feedback; it means a lot to us.
I appreciate the customer service and…
I appreciate the customer service and support regarding my issue and satisfied with the response time in resolving the problem.
21 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Elaine,
We appreciate your positive feedback and are happy to hear that you were satisfied with our support team's quick response in resolving your issue.
The best part of this app is being able… I was able to copy and paste a screenshot to give to the customer service agent about the nature of my question. That is extremely helpful.
The best part of this app is being able to reach someone with a pulse! It is extremely frustrating on the other dating apps that there is no live chat. And sending them an email usually generates from a stock of responses. The response time was acceptable and I sent it at 12:30 at night. Points!
I did get a solution but it was a bit roundabout. Most the dating apps have a users guide which is much more quickly navigated than the FAQs. so far I’ve learned things by trial and error. It’s been frustrating but if you poke around enough you can end up finding out an answer usually.
21 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear MJ Texas,
Thank you for your feedback. Our primary goal on the platform is to provide high-quality customer support 24/7.
Your suggestion regarding the addition of a user guide on our website will be forwarded directly to our supervisor for consideration and potential implementation.
We sincerely appreciate your detailed feedback, as it helps us continuously improve our website.
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