The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing the... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acte... Ver mais
A empresa respondeu
I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... Ver mais
A empresa respondeu
I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sequel
Escrito pela empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Informações de contacto
Estados Unidos da América
- +1 (302) 262-55-41
- support@thesequelapp.com
- thesequelapp.com
4,2
Bom
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast friendly service replied quickly…
Fast friendly service replied quickly to responds!
20 de abril de 2026
Resposta da Sequel
Dear Customer,
We’re pleased to know that you were satisfied with the quick response and clear communication.
Ensuring that every request is handled promptly and transparently is very important to us.
Thank you for sharing your feedback!
Always received positive and great help from customers servicewebsite to find online…
That’s great website to find online dating, I joined this web not even one month and found my love and we will planning to getting married sooner. Thank you for your support and helping me to meet the right person in my dreams ❤️
20 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Chan,
We’re truly happy to hear that your recent experience has improved and that you’ve found your special someone on our platform!
It’s wonderful to know that things have taken a positive turn for you and that you’re now preparing for such an exciting step as marriage.
Thank you for sharing your story with us—we really appreciate it!
The best customer service I have ever…
The best customer service I have ever encountered. Prompt, courteous response.
20 de abril de 2026
Resposta da Sequel
Dear Customer,
We sincerely appreciate you taking the time to share your positive experience with us. It’s wonderful to know that our online support has been the best you’ve ever received.
Your feedback truly inspires our team to keep providing top-quality service. Should you need any help in the future, we’ll always be here for you.
The Support team got back to me as soon…
The Support team got back to me as soon as I notified them of an issue which the issue they resolved the matter of minutes they were extremely helpful and I’m grateful for the way they handled the situation.
20 de abril de 2026
Resposta da Sequel
Dear Melissa,
We appreciate you taking the time to leave us this great review. We're happy to hear that we resolved the issue in a matter of minutes and were extremely helpful. We wish you all the best in finding a match!
Another useless dating site
Another useless dating site. I set up a profile and paid for membership. Won't let me filter by my location. All I kept getting was pop ups to upgrade my membership for more money. Paid for one month but got frustrated and deleted my profile within 30 minutes, Lost $25.
19 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Richard,
We appreciate you taking the time to provide such a thorough description of your experience. We understand how frustrating it must have been to feel the need to remove your profile so shortly after joining our website.
If you come across profiles that seem misleading about their location, we encourage you to report them through the platform. Each report is reviewed by our moderation team, who will take the necessary steps where appropriate.
Please also keep in mind that our platform includes a location-based filtering option. Our support team will gladly assist you in configuring these settings to help you connect with more suitable matches.
I’m very disappointed in this website…
I’m very disappointed in this website primarily personal choice and the lack of available people apparently in my area, I have tried to cancel the subscription and the system doesn’t recognize my login email or my password so I have no way to continue the cancel, any help would be appreciated
17 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Jeffrey!
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble accessing your account, especially when trying to cancel a subscription.
If the system isn’t recognizing your login details, it may be due to a different email being used during registration or a minor error in the credentials. We recommend using the “Forgot Password” option and trying any alternative email addresses you may have.
You can also reach out to our support team support@thesequelapp.com with any details you have, and we will help locate your account and assist with the cancellation as quickly as possible.
I'm very impressed with the quick…
I'm very impressed with the quick response to my concern. in addition to providing information that I did not know. Great support group.
17 de abril de 2026
Resposta da Sequel
Dear Vivian!
We're happy to hear that our support group quickly addressed your concern and provided helpful information. We appreciate your positive feedback and are grateful for your time.
Alex was quick to reply
Alex was quick to reply, very professional and a pleasure to deal with
17 de abril de 2026
Resposta da Sequel
Dear Customer,
We're happy to hear that you had a positive experience. It's great to know our service met your expectations. Thank you for your feedback.
I am very pleased with my experience…
I am very pleased with my experience today. The person was very helpful. Thank you again
16 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Trevelyn,
We are happy to hear that you had a positive experience and that our team member was helpful. Thank you for sharing your valuable feedback with us!
My inquiry was answered within an hour
My inquiry was answered within an hour! NICE. I was impressed.
15 de abril de 2026
Resposta da Sequel
Dear Jay,
We're happy to hear that your inquiry was answered quickly! We appreciate you taking the time to leave us this positive feedback.
Finally a customer service…
Finally a customer service representative took care of my concerns
Thank you
15 de abril de 2026
Resposta da Sequel
Dear Cheryl,
Thank you for your feedback! It means a lot to us.
We're happy to hear that our customer service representative took care of your concerns properly. In case of any questions, do not hesitate to contact us!
I was able to get someone on the phone…
I was able to get someone on the phone to help with the problem at hand.........that's a big plus!!
15 de abril de 2026
Resposta da Sequel
Dear Customer,
We're happy to hear that our team was able to resolve your issue. We appreciate you taking the time to share your positive experience with us!
Cooperative team and all tried to…
Cooperative team and all tried to resolve my issue which was caused by my Facebook feed suggesting a local dating site was so when in fact turned out to be mostly American and not local to Queensland Australia.
14 de abril de 2026
Resposta da Sequel
Dear Michael,
We appreciate your feedback and are glad our team worked together to address the issue you experienced with the suggested dating site. We value your input!
Greasy
I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area…
Also super concerned about how hard it is to reach customer service
And how difficult it is to cancel membership… Always find it super great greasy with the automatic renewal every month… When they hide the cancellation and make it super difficult to find.
13 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Jim!
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating.
Profile availability can vary depending on search settings, preferences, and activity in a specific area, which may sometimes result in a limited number of visible matches.
We also want to clarify that subscription details, including renewal terms, are presented at the time of purchase, and membership management, including cancellation, can be completed directly through account settings or with the help of our Support Team. Our goal is not to make this process difficult, and we appreciate you pointing out how it felt from your perspective.
If you experienced any difficulty reaching support or cancelling your membership, we would be glad to review this and assist you directly. Please feel free to contact us!
Thank you again for your feedback - it helps us continue improving the experience for our members.
Prompt and professional
11 de abril de 2026
Resposta da Sequel
Dear Customer,
We are happy to hear that you were satisfied with your experience using our services. Thank you for your kind words!
Visited the site and signed up but then decided it wasn’t for me …
Visited the site and signed up but then after looking around I found that I did not really like it, the layout, the guys, etc. so I chatted with CS and explained and they gave me a full refund. Was very happy with CS.
12 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Mac!
We appreciate you taking the time to share your experience. We're happy to hear that our customer service team was able to assist you with a refund. We value your feedback!
Fixed my problem quickly and easily.
Fixed my problem quickly and easily.
6 de abril de 2026
Opinião espontânea
Resposta da Sequel
Dear Keith,
We're happy to hear that we resolved your issue without any difficulty. Thank you for your positive feedback. We really appreciate it!
Resposta da Sequel
Dear Keith,
We're happy to hear that you were satisfied with our services. We really appreciate your positive feedback!
Team was helpful
Team was helpful, but the premium plan I signed up for indicated unlimited chats but didn’t clarify I needed a mutual match first. That should be explained to potential customers first. Misleading
6 de abril de 2026
Resposta da Sequel
Dear Customer!
We appreciate your feedback and are glad the team was helpful. We're sorry the unlimited chat feature wasn't clear. We will review how this is explained to avoid confusion for potential customers in the future.
The Support was immediate and very…
The Support was immediate and very helpful, even on Easter Sunday. Reach out if you have any issues or questions!
5 de abril de 2026
Resposta da Sequel
Dear Customer!
We're happy to hear that our support was helpful and immediate, even on Easter Sunday. We appreciate you recommending that others reach out with questions!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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