The Tanning Shop Opiniões 

3525
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

5/5 Stars – Gemma is the absolute best! I cannot say enough good things about the manager, Gemma. From the moment you walk in, she makes you feel incredibly welcome and valued. The salon is always... Ver mais

Classificada 5 em 5 estrelas

Braintree, Essex. Staff are professional, courteous, educating and efficient. Property is clean and well maintained. Both stand up and lay down units are available. I use the luxura JEWEL EQ45 bed... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Customer Service is practically non-existent .. BEWARE - make sure you know the expiry date on your package minutes cos they don’t remind you and takes a ton of effort and a wrangle to get them bac... Ver mais

Classificada 5 em 5 estrelas

Registered at chatham high street tanning shop with a knowledgeable manager called ellie, firstly she was so welcoming and wholesome. Very informative and made me feel at ease. Informed me of the deal... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de bem-estar

Informação fornecida por diversas fontes externas

Welcome to the Tanning Shop, the home of innovative tanning equipment and safe tanning solutions. Established in the 1990’s, the Tanning Shop was built on a solid foundation of tanning knowledge and a 100% commitment to providing the highest levels of customer service, whether you choose UV or Sunless tanning we are here to assist you. A visit to the Tanning Shop is not just about a tanning session; it is about having a fantastic experience, promoting well-being, looking good and feeling great!


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4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(3525)

39 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

From un-Happy tan to the tanning shop.

The maypole branch whilst called happy tan was convenient for me to use, however I found it really expensive and the joining / yearly fees were ridiculous.

However now the tanning shop have taken over I’m much happier using it, the staff there are all super friendly unlike some of the previous staff who could be rude and play favouritism with their friends.

Met the area manager and got talking to her (09/10/2024) really nice young women.

Signed up for a new offer, got a discount, had a fun chat with both ladies behind the counter and stayed at the tanning shop when I had planned to leave and join kwik tan.

Sorry to hear your leaving Chelsea, you were the best of the previous staff and I’m sad to hear your going.

9 de outubro de 2024
Opinião espontânea
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Resposta da The Tanning Shop

Hi David-John,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at our Maypole store.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

All staff are so lovely felt so…

All staff are so lovely felt so comfortable and rooms were lovely and clean xx

7 de outubro de 2024
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Resposta da The Tanning Shop

Hi Brianna,

Thank you for your wonderful review! We're so glad you enjoyed your time at one of our stores and can't wait to welcome you back in store soon.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Clapham Lavender hill.

Clapham Lavender hill.
I have a lovely experience when I go to get a tan. They go beyond to meet the needs of their customers. They are very professional and well mannered I personally love going there it makes me smile. They’re all always happy to see you, which makes my day. Thank you to the manger Narda Malisa and Juliana keep being who you are.
Jaki Lee

5 de outubro de 2024
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Resposta da The Tanning Shop

Hi Jaki,

Thank you for your wonderful review! We're so glad you enjoyed your time at our Clapham store and can't wait to welcome you back in store soon

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Every-time wonderful experience at Charlton

Super nice staff, always clean beds. Lilly it’s going above and beyond! I’ve seen her working on the very busy time, the queue was outside the shop and she smoothly managed to allocate all customers with polite, respectful manner. Everyone was satisfied too.
I am visiting the shop very often and Lily is always very informative about new offers without forcefully selling.
She definitely has a passion for her work and amazing customer service.

1 de outubro de 2024
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Resposta da The Tanning Shop

Hi Anna,

Thank you for taking the time to leave us a review! We're thrilled Lilly provided you with a wonderful experience in our Charlotn Riverside store.

Lilly will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Superstar Ellie at chatham highstreet

Registered at chatham high street tanning shop with a knowledgeable manager called ellie, firstly she was so welcoming and wholesome. Very informative and made me feel at ease. Informed me of the deal when sign up plus a further deal on lotions which I took her up on. She wasn't forceful or even felt like she was upselling; she definitely has a passion for her work and amazing customer service. Also tunes in the shop were bang on point!! Felt very comfortable and look forward to future visits. Thanks again ellie x

27 de setembro de 2024
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Resposta da The Tanning Shop

Hi Rachel,

Thank you for taking the time to leave us a review! We're thrilled Ellie provided you with a wonderful experience in our Chatham High Street store.

Ellie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Great workers

So I came in there was an absolute stunner behind the counter, she’s always really polite, cleans the beds well the stores got a lot cleaner since she’s been there and she gets you on the beds fast I think her names Evie I love her she makes the store amazing!

20 de setembro de 2024
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Resposta da The Tanning Shop

Hi Charley,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at one of our stores.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

I come into the tanning shop regularly…

I come into the tanning shop regularly and I always see Evie she’s always so helpful and lovely and the store is always clean when she is on shift! I think she is an excellent role model to your store Xx

20 de setembro de 2024
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Resposta da The Tanning Shop

Hi Zoe,

Thank you for taking the time to leave us a review! We're delighted that you had a wonderful experience at one of our stores.

Did you know you can save money on your next visit? With our Recommend a Friend program, you can earn in-store credit for each friend you refer to us.

To find out more visit https://thetanningshop.co.uk/a-tan-is-better-with-friends/

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Ellie the manager is an absolute asset…

Ellie the manager at chatham kent highstreet is an absolute asset to the company. Friendly, professional and always going above and beyond. When she is working the shop is so clean and tidy, she takes the time to help and make you feel so welcome Ellie is so polite and always smiling this is the best tanning shop and I will never go anywhere eles all staff are polite and professional but Ellie is just amazing 😁 I have been going since the 8th may 2024 and it is the only tanning shop I will use

8 de maio de 2024
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Resposta da The Tanning Shop

Hi Jade,

Thank you for taking the time to leave us a review! We're thrilled Ellie provided you with a wonderful experience in our Chatham High Street store.

Ellie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Tara manager from South Kensington is…

Tara manager from South Kensington is an absolute asset to the company. Friendly, professional and always going above and beyond. When she is working the shop is so clean and tidy. I have been visiting the shop for a good few years and no one has compared to her. Please Please make sure she stays. Gem of a lady.

18 de setembro de 2024
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Resposta da The Tanning Shop

Hi Patricia,

Thank you for taking the time to leave us a review! We're thrilled Tara provided you with a wonderful experience in our South Kensington store.

Tara will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

I have come to the tanning shop a few…

I have come to the tanning shop Charlton a few times now and I can say that every time Samantha is on shift I leave with a massive smile on my face. In busy times she remains calm and really does her above and all for all customers. I can see that she has built rapport with so many customers, including me. She always explains the beds, packages and lotions in detail and I am always happy to see her when I come in for a tan. She really is an asset to your business.

1 de setembro de 2024
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Resposta da The Tanning Shop

Hi there,

Thank you so much for taking the time to leave us such a fantastic review. We are delighted to hear that you had a positive experience in our Charlton Riverside store.

Our team works hard to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. Your continued support and feedback are greatly appreciated, and we look forward to seeing you again in the near future!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Great experience

Great experience, super clean and professional environment. Claire is great and such a good vibe. 10/10 would recommend

23 de agosto de 2024
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Resposta da The Tanning Shop

Hi Daniel,

Thank you for taking the time to leave us such a fantastic review. We are delighted you have had a positive experience in one of our stores and cannot wait to see you in the store again soon!

Kind Regards,
The Tanning Shop

Classificada 1 em 5 estrelas

Waste of money.

Unfortunately, the tanning lamps were not replaced for a long time, waste of money, fraud. I was at Charlton twice 3 weeks ago, waste of money....
the beds have old tanning lamps , I was there for the last time today.
19.08 - here are the details - you don't replace tanning lamps, it often happens in salons, that's why you lose customers.

17 de agosto de 2024
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Resposta da The Tanning Shop

Hello there,

We're sorry to learn about the issues you encountered with our equipment at our Charlton Riverside store. To help us better understand and address these concerns, please share more details with us at customerservices@tfgg.co.uk.

Rest assured, your feedback will be documented and thoroughly investigated to ensure we take the necessary steps.

We apologise once more for any inconvenience caused and sincerely hope you'll give us another chance to earn back your trust in our Charlton Riverside store in the future. Your satisfaction is important to us, and we're committed to improving your experience.

Kind Regards,
The Tanning Shop Head Office

Classificada 5 em 5 estrelas

Ollie at London Bridge is a STAR

Well where to start! Ollie from the London Bridge Tanning Shop location is always such a friendly face upon entering the store! His customer service skills are next level top notch and he’s always willing to go the extra mile for his customers! I’ve noticed this for me and well as other customers within the store! After my last visit, the sun angel session I had booked has some issues but Ollie was soon to my rescue with assisting me and making sure I had everything I needed! People like Ollie make us want to keep coming back 🙂 keep up the good work and get that boy a pay rise haha!

9 de agosto de 2024
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Resposta da The Tanning Shop

Hi Gregory,

Thank you for taking the time to leave us a review! We're thrilled Ollie provided you with a wonderful experience in our London Bridge store.

Ollie will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

What a wonderful experience at your…

What a wonderful experience at your Charlton Branch on Sunday 4 August! Excellent customer service! Charming lady who I understand is new. She listened, taking the time to show me how the bed worked.
I haven’t been on a sunbed for years and was concerned about burning. She gave me a minimum time of 5 mins on a lay down as a starting point.

4 de agosto de 2024
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Resposta da The Tanning Shop

Hi Sarah-Faye,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Charlton Riverside store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Merlisa in Clapham is great at her job…

Merlisa in Clapham is great at her job always nice to everyone and always making sure she’s keeping on top of the cleaning I always love seeing her when I come in she’s a hard worker she’s a keeper

29 de julho de 2024
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Resposta da The Tanning Shop

Hi Martina,

Thank you for taking the time to leave us a review! We're thrilled Merlisa provided you with a wonderful experience in our Clapham store.

Merlisa will be delighted to hear about your positive feedback so we will make sure to pass on your comments.

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

5 star experience at The Tanning Shop on Lavender Hill in…

The Tanning Shop on Lavender Hill in Clapham has always been my favourite! The shop is kept up to such a high standard. Merlisa and Nadia are both always so helpful, incredibly kind and friendly. They have wonderful energy and offer fantastic customer service. it wouldn’t be the same without them. 5 star!

24 de julho de 2024
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Resposta da The Tanning Shop

Hi Charlotte,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Clapham store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

I am new to tanning shops and tanning…

I am new to tanning shops and tanning in general. I signed up as a new member with a lady called Samantha and she was so informative. She went through all the different creams with me, and suggested a few for what I was asking for. All the ladies are lovely in here and always have a smile on their faces. One thing I do notice and love is when Samantha is on shift, the beds are always laid out neatly, even with a wipe and disposable eye covers for you. I know that’s only little but it’s the little things that count. Thank you ladies at Tanning shop Charlton!

25 de julho de 2024
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Resposta da The Tanning Shop

Hi Ruby,

Thank you for taking the time to leave us such a fantastic review. We are delighted you have had a positive experience in our Charlton Riverside store and cannot wait to see you in the store again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Been going there for 4 years in Sutton…

Been going there for 4 years in Sutton it’s a lovely clean friendly environment all the staff now in there a really nice helpful great customer service very clean well run by Zara the manager who seems to do a great job with her staff and shop would not go to any other sun bed shop only if Zara left as I just feel she knows who too keep a shop clean and running like clock work iam a member Mariae neary

18 de julho de 2024
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Resposta da The Tanning Shop

Hi Mariae,

We appreciate you leaving such an amazing review.

We're thrilled that you've had a great experience at our Sutton store - We'll be sure to pass your feedback on to the team in-store.

We look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

Classificada 5 em 5 estrelas

Love this shop the sunbeds are great

Love this shop the sunbeds are great , always changing the bulbs and keeping them clean

26 de abril de 2024
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Resposta da The Tanning Shop

Hi KIara,

Thank you for taking the time to leave us a review! We're delighted you had a wonderful experience at one of our stores. Our team strives to provide exceptional service, and it’s so rewarding to know we achieved that for you. Your support and feedback mean the world to us, and we look forward to seeing you again soon!

Kind Regards,
The Tanning Shop

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