I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Ver mais
A empresa respondeu
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Ver mais
A empresa respondeu
Its been over 30 years since we last bought a house. How things have changed! Most actions now are all online, and not always clear how to complete these tasks. A very helpful polite and efficient you... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Informações de contacto
Belle House Platform 1, SW1V 1JT, London, Reino Unido
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excelente
7 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Contacted thirdfort and spoke to Jess…
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :)
Jess was polite, professional, informative and incredible helpful. I can't thank her enough for helping me! She was so lovely :)
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your fantastic feedback on our support agent, we will be sure to share this with her and the wider team.
Best Wishes,
Thirdfort
Emmanuel was very calm
Emmanuel was very calm, patient and helpful. He talked me through what I needed to do next, I will definitely contact him again if I have any questions in this process in future
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really appreciated. We're so glad to read how helpful Emmanuel was in getting everything sorted for you.
Kind Regards,
Thirdfort
Telephone receptionist was a great…
Telephone receptionist was a great help. Thank you
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your kind feedback!
Kind Regards,
Thirdfort
Once I started to use this app it give…
Once I started to use this app it give clear concise guidance and very easy to use, also support given was excellent
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your brilliant feedback - i'm glad to hear you found the process clear and our support team were helpful.
Many Thanks,
Thirdfort
Had a issue with I’d verification third…
Had a issue with I’d verification third fort are being very helpful running me through my problems
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
I had a problem with the video
I had a problem with the video, spoke to Emmanuel very helpful indeed. Everything sorted smoothly.
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback - i'm sorry to hear you had some difficulty with the video. We will be sure to share your comments with Emmanuel. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Jess from CS was a delight.
Jess from Customer services was a delight to speak to on the phone regarding my queries. Helped us out on multiple points and provided text support post the call to check in with us until all was settled. Top notch service. Couldn't have asked for more.
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm so glad to read how helpful our agent Jess was. We will be sure to share this with the support team.
Kind Regards,
Thirdfort
Some of my documents loaded easily
Some of my documents loaded easily. But struggled to upload 2 other documents. Phoned customer support and spoke to Emanuel who was very patient and helped me solve the problem
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your feedback. I'm glad to read about your positive experience with our app and support - i'm glad our agent Emmanuel was able to help get things sorted.
Kind Regards,
Thirdfort
Can be really confusing
Can be really confusing. For example, under ‘Proof of Savings’ it asks for payslips- which are proof of earnings- and after we’d already provided proof of actual savings. I simply couldn’t complete this task as I’m self- employed and had to call. It asks for stamp duty when this is calculated by the solicitor who is to receive these documents, so I had to phone her for a figure that I needed to send her! We’re staircasing and it didn’t specify between the overall house price and the amount we were currently purchasing. Overall quite a few calls to the solicitor and Thirdfort. The interface hides some questions leading the user to believe they can’t progress.
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry for any confusion caused during the process. We ask for a payslip to see how your savings may have accumulated over time. I will be sure to share this feedback with our Product team. If you have any further questions or feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Resposta da Thirdfort
Hi,
Thank you for your brilliant feedback, we really appreciate it!
Best,
Thirdfort
Joseph was very patient and helpful
Joseph was very patient and helpful. Provided clear instructions regarding taking passport photo thus enabling the completion of my id check
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent Joseph - we're so glad to read how helpful he was.
Best,
Thirdfort
Relatively easy
Relatively easy
Only issue was sharing bank details
17 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear you found the app easy overall. I'm sorry to hear you had trouble sharing your bank details - if you need any help with this, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Pretty simple to use…but
Pretty straightforward but the camera function is a real challenge when trying to photograph documents etc
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to read you found the process straightforward - apologies for any difficulty experienced when taking photos.
Best Wishes,
Thirdfort
Easy to use and very efficient.
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your feedback - we're delighted to read you found the app easy to use.
Kind Regards,
Thirdfort
Resposta da Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Trouble trying to video myself…
I had great trouble trying to produce the video for Thirdfort.
Every time I tried to continued once my head was in the oval area, it said it couldn't continue.
I tried many times and had no luck. I tried calling Customer Support yesterday on three separate occasions throughout the day and was on hold for over ten minutes each time without getting through to some one. Thankfully I spoke today to a Emanuel when I got through and explained the problem. He was most helpful and said he would get my solicitors to contact me tomorrow to get approval and be accepted another way.
Thank you Emanuel.
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us - i'm very sorry to read about the difficulty experienced with the video step and for your wait times. We are working hard to boost our efficiencies at the moment, so can only apologise if you had to wait some time in this case.
I'm delighted to read how our agent was able to assist you in the end. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
App was unsuccessful.
Joseph was helpful, polite and understanding. It was just a shame that we hit real problems in trying to get your app to work and were ultimately unsuccessful.
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joe. I'm sorry to hear you had trouble with the process, if you would like to share any more feedback on this please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Excellent customer service so patient…
Excellent customer service so patient and explained clearly the steps I needed to take to resolve the problem. She was extremely professional and swiftly sorted out my issue. Thank you very much.
16 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent - we are delighted to read about your positive experience with our team.
Kind Regards,
Thirdfort
Difficulties
I tried several times to complete Thirdfort but it locked me out and I was told by Thirdfort to wait several hours before trying again when the app said 'a short while'. I had to go back to my solicitor for them to cancel and set up a new link on another phone.
15 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for your feedback and we're sorry that this was your experience. This lock is a security precaution that happens when codes are requested but not successfully used several times in a row. The block will lift after 24 hours however it will often lift much sooner.
We're glad that you were able to receive the code using an alternative mobile number however can only apologise for the inconvenience caused. If there is anything we can do to help with your Thirdfort Check please reach out to us via help@thirdfort.com, calling 01617680083 (Option 1) or livechat (https://help.thirdfort.com/hc/en-gb).
Kind Regards,
Thirdfort
I awarded my experience with 5 stars…
I awarded my experience with 5 stars because I struggled with it and i rang the helpline and an advisor called Emmanuel came to the rescue he was so pleasant and helpful and he talked me through every step of it he was brilliant. Thank you Emmanuel
15 de abril de 2026
Opinião espontânea
Resposta da Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Emmanuel, we really appreciate it. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
A Experiência Trustpilot
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Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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