Whenever I have to call customer support, there is never a long wait, the support staff is very knowledgable and friendly. There has not been one time that I have called with a concern or issue and th... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Whenever I have to call customer support, there is never a long wait, the support staff is very knowledgable and friendly. There has not been one time that I have called with a concern or issue and th... Ver mais
A empresa respondeu
Titan has been a valuable service for us. We find it very user friendly and accurate for figuring out all of our billing for trucking and is a great resource to have to rectify any disputes with charg... Ver mais
A empresa respondeu
The software gives me excellent information about how our fleet is performing. I would like to see more reporting options though. The times I have needed customer service, I have been promptly attende... Ver mais
A empresa respondeu
Titan GPS has been in our company trucks for some time now. We enjoy the easy to use app. The desktop has many features that streamline day to day operations for our busy oilfield hauling company. One... Ver mais
A empresa respondeu
Our state-of-the-art fleet management system collects and analyzes data from your vehicles, assets, and operations and turns it into actionable insights. So, you can run your fleet with greater efficiency and safety while ensuring compliance.
4320 Savaryn Drive SW, T6X 1Z9, Edmonton, Canadá
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Within an hour or so I had received a call pertaining to my question and she was able to answer it as well as provide valuable information moving forward. She was polite, easy to understand and very helpful. Thank you.

Resposta da Titan GPS
Quick response times, straightforward and honest information characterizes every interaction with titan GPS

Resposta da Titan GPS
It was an easy set up, and excellent review of assets

Resposta da Titan GPS
The team at Titan GPS has been great at answering my questions. Between my account manager and the customer support person I spoke to, they both answered my questions directly and were able to find a solution to my inquiry.

Resposta da Titan GPS
Titan is a first class company They came to our rescue and helped us out running rights and explained the legal federal gov rules. The install was smooth and the system responded perfect.
Tec support was always friendly, concise and quick.
We definitely have gone with the right provider

Resposta da Titan GPS
We were looking for GPS provider that could give us the visiability for all our equipment. We have forestry equipment, civil equipment and transport trucks that operate in areas where there is no cellular service. Titan provided us a complete package for all our requirements and have proven their professionalism.

Resposta da Titan GPS
I have reached out to the person that is in charge of my account and they and the billing department are ignoring my emails. I have decided to cancel my account with Titan GPS and find a different provider that will be able to answer my questions and assist me with my needs

Resposta da Titan GPS
The tech support team is seriously outrageous!! Not only does Stephanie (and Zachary) provide solutions quickly but I always learn something I didn't know. They're always helpful, always thorough and above all else, they're just good people. And this is why whenever there's an issue or something I can't fully understand, I never stress, because they're always on the other side of the phone they ALWAYS provide a solution and explanation that's easy for anyone to understand.

Resposta da Titan GPS
I got to say my experience with Lisa Cheshire at titan support was great,she was very helpful,I would recommend using titan ELD

Resposta da Titan GPS
We have had a lot of issues with the monthly data being compiled for our fleet, Lisa was the savior on many occasions. When we tried to get a hold of our rep it was almost impossible. We would call Lisa and she would look after us. Thank you for all your help Lisa!! Ten stars for you

Resposta da Titan GPS
Lisa Cheshire is my go to at titan customer service. From time to time tech gets buggy or malfunctions and Lisa is a total pro at resolving issues and making the log easy to use. She understand the trucker issues and ELD/ log issues backwards and forwards. 5 stars Lisa.

Resposta da Titan GPS
Seems to work well for the most part. Tech support can be slow getting back to you
Not sure why system has to be synced all the time . Have used others in the past with no syncing. Bluetooth may be hard to connect. Have had issues with that .
Logging in or out can be troubling if wifi is poor then having to use hot spot

Resposta da Titan GPS
The product is amazing, but its the customer service that will keep you here! We switched from two different companies. One was just a GPS tracker and the other was an ELD. We were looking for a company that did it all and finally ran across Titan. I'm so glad we did. From the initial phone calls, to the follow ups, to the customer service when i forget to click a button. You can't ask for a BETTER company to help you with all your tracking needs!

Resposta da Titan GPS
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