TM Legal Opiniões 

2946
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mishael was absolutely amazing. He was incredibly polite and professional, and clearly an expert in his work. I initially had a conversation with him about my case, and he called me the next day and s... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Tm legal worst company I have known they bullies, threatening behavior, pushing me to pay them when I only own the £58.25, and threatening to enforcement people out on me as well for this amount of mo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I spoke to TM legal today to help me set a payment plan their communication and help was outstanding they was very helpful in discussing the options I had for myself in which they could help with. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Listen to my financial problems and was very supportive and understanding. Resolution was put in place and both parties happy with outcome. Highly respectable lady (norma). Highly recommend this serv... Ver mais

A empresa respondeu

Informações sobre a empresa

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Sobre TM Legal

Escrito pela empresa

TM Legal are committed to treating everyone fairly and comply with industry best practice. This means that we will work with individuals to find a solution. We will take the time to listen, learn and fully understand circumstances, so we can work with them to agree an affordable and realistic repayment plan to suit their financial means.

Our aim is to understand every situation and by offering choices and solutions, we hope to resolve situations in an ethical way.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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Respondeu a 100% das suas opiniões negativas

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4,4

Todas as opiniões

(2946)

493 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ask for SAR before you do anything

A branch of "Perch Capital Ltd", the same company as ACI -working out of a little office on an industrial estate in Blackpool
They are a scumbag debt collection agency chasing low credibility "debts" sold on from companies such as Sky tv (probably for a tiny percentage)
When you don't respond to ACI, they pass it on to their mates across the office - my advice is to ask them for a Privacy Request (Subject Access Request (SAR)). They will have been given no information from Sky (etc) about you or your "debt" & therefore cannot take any further action
There is probably 1 solicitor (intern?) as they are listed with the Solicitors Regulatory body
I wonder how a scumbag debt collection agency got good reviews on Trustpilot

2 de outubro de 2026
Opinião espontânea
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Resposta da TM Legal

Hi, we understand your request for a Subject Access Request has been acknowledged by our relevant team.

We understand your beliefs but we are here to assist and help our customers get out of debt. We also can confirm TM Legal is authorised and regulated by the SRA. ~MD

Classificada 1 em 5 estrelas

Everything about TM Legal screams…

Everything about TM Legal screams non-compliance with regulatory and legal requirements - to the extent that they can't even fulfill their legal obligations of completing a Subject Access Request - clearly this is because this would provide positive proof of their campaign of consistent and shocking levels of harassment. I have reported them to all authorities. Of all the debt collection companies I have dealt with TM Legal are the lowest of the low in an already murky pond!

1 de outubro de 2026
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Resposta da TM Legal

Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.

We have reached out via Trustpilot, we look forward to hearing back from you. ~MD

*Update - Thank you for your recent reply - we have forwarded your review to our relevant team to investigate ~MD

Classificada 5 em 5 estrelas

Got very good help sorting my bill out…

Got very good help sorting my bill out from your member of staff thank you

15 de setembro de 2026
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Resposta da TM Legal

Hi Mr D Insley, thank you for taking the time to leave your feedback - we’re really pleased our colleague was able to help get things sorted with your bill. ~ MH

Classificada 5 em 5 estrelas

Christie was brilliant

Christie was brilliant, very kind, professional, understanding, offered me different solutions, can't thank her enough and I really appreciate all her help.

29 de setembro de 2026
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Resposta da TM Legal

Hi Raj Thanki, thank you for your lovely feedback - it’s great to hear Christie took the time to understand your situation and talk you through different options. We’ll make sure she knows how much you appreciated her kindness and support. ~ NS

Classificada 5 em 5 estrelas

The staff treat you like a human regardless of your medical issues.

Was on the phone with a staff member called Hope, she was very polite. She listened and explained the context of the call in a way I understand after I told her I struggle to understand things. She "dumbed" is down as people would say but in a good way. I fully understood the hole process when she did. She took into account my finance situation and set helped me set up a plan on a date I know i can pay on. Although it will take me just over 2 years to fully pay it off, but she was not mad nor did she push to impress the monthly repayment. Unlike other debt agencies will push for stupid monthly payments. They explained more of the debt I have and kept calm duing the the hole call. I suffer with a few medical conditions, but she spoke to me as a human with respect and clarity. Very helpful and I am glad that I got the phone call done, as I was concerned the letters where not legit. Overall I am verry satisfied with the service I received, and one less thing to stress over now.

28 de setembro de 2026
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Resposta da TM Legal

Good Morning ChocIce, thank you for taking the time to share such thoughtful feedback. It’s wonderful to hear that Hope took the time to explain everything clearly, understood your circumstances and helped arrange an affordable plan, leaving you feeling reassured and with one less worry. ~ MH

Classificada 5 em 5 estrelas

I forgot the gentleman’s name but he…

I forgot the gentleman’s name but he was fantastic on the call with me today. Made me feel at ease and helped me sort something out.

28 de setembro de 2026
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Resposta da TM Legal

Hi, thank you for sharing your experience. We’re really pleased to hear that our colleague helped put you at ease and supported you in getting things sorted during the call. ~ NS

Classificada 5 em 5 estrelas

TM Legal are extremely helpful.

TM Legal are extremely helpful, professional, considerate & very understanding in what ever your position you find yourself regarding debt. They arrange with you what will be best for you on repaying off your debt with no pressure. Again they are very understanding & considerate, I would highly recommend them to my family & friends.

25 de setembro de 2026
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Resposta da TM Legal

Morning Ruth, thank you for your lovely feedback. It’s great to hear that the team took the time to understand your circumstances and helped agree a manageable way forward without making you feel pressured. ~ TH

Classificada 5 em 5 estrelas

Quick efficient and extremely helpfull

25 de setembro de 2026
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Resposta da TM Legal

Hi Mark, thank you for taking the time to leave a review. We’re really pleased to hear you received prompt support and that the team made the process straightforward for you. ~ NS

Classificada 5 em 5 estrelas

Very helpful

24 de setembro de 2026
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Resposta da TM Legal

Hi Amy, thank you for taking the time to leave your feedback. We’re really pleased you found our team helpful and supportive. ~ MH

Classificada 5 em 5 estrelas

No judgement, make that call!

When you have to make a call to this company, you've definitely got problems at home. Don't be afraid, the call will go smoothly, make sure you have your income and expenditure and be truthful. The call handler will be understanding, no judgement, they are there to help and if you are lucky enough to get Ian, you're on the road to feeling so much financial relief by the end of the chat. Don't stick your head in the sand, the issues will not disappear, stand up straight, breathe deeply and make that call and this is from a person who had a mental breakdown due to financial burdens.....

23 de setembro de 2026
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Resposta da TM Legal

Hi Samantha, thank you for sharing such a thoughtful review. It’s lovely to hear that Ian helped you feel understood and at ease during a very difficult and stressful time, and that you came away from the conversation feeling a sense of financial relief. ~ TH

Classificada 5 em 5 estrelas

The man i spoke to today was helpful…

The man i spoke to today was helpful and police and very understanding to my situation.. thankyou

23 de setembro de 2026
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Resposta da TM Legal

Hi Cassie, thank you for sharing your feedback. We’re pleased our colleague listened to your situation and gave you helpful, considerate support. ~ MH

Classificada 5 em 5 estrelas

Spoke with Ian after burying my head in…

Spoke with Ian after burying my head in the sand and avoiding all contact for a number of months dues to mental health issues. He was very understanding of my situation. And helped in every way he could by lowering my monthly payment and delaying the payment.

23 de setembro de 2026
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Resposta da TM Legal

Morning Hayley, thank you for taking the time to leave your feedback. It’s great to hear Ian took the time to understand what you’ve been going through and found a more manageable arrangement that gave you some breathing space. ~ TH

Classificada 5 em 5 estrelas

Amazing service received from Beth…

Amazing service received from Beth today. I can be honest and say I was a little rude towards her and this was no fault of hers. She went above and beyond to help me today. Sometime awful situation can turn us into awful people, I just want to apologise for being rude towards her.
10/10 for her politeness and calmness throughout our conversation. Sorry again for being that person !

23 de setembro de 2026
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Resposta da TM Legal

Hi Tom, thank you for your thoughtful feedback and kind words about Beth. We’re really pleased she stayed calm and considerate throughout the conversation, and we appreciate you taking the time to recognise the support she gave you. ~ AH

Classificada 5 em 5 estrelas

Ive been so worried about getting in touch as thought they wouldn't accept my offer but now feel so relived

Ive been so worried about getting in contact with these as didnt think anyone would listen to what im going through at the moment but felt so relaxed once speaking to someone and felt like I was being listened to about what im going through and feel so relived I have now got this sorted,the lady was amazing and so polite,very good company and thank you for supporting me

23 de setembro de 2026
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Resposta da TM Legal

Good morning Sarah, thank you for sharing your experience. We’re so pleased our colleague listened to what you’re going through, helped put you at ease and left you feeling relieved after getting things sorted. ~ NS

Classificada 5 em 5 estrelas

The resolve issues with experience …

The resolve issues with experience and also everything was good clear

23 de setembro de 2026
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Resposta da TM Legal

Hi Rashed, thank you for leaving your feedback. We’re glad everything was explained clearly and that you received the support needed to get things resolved. ~MD

Classificada 5 em 5 estrelas

The lady which i have a chat about my…

The lady which i have a chat about my problem help me too much

23 de setembro de 2026
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Resposta da TM Legal

Morning Florian, thank you for taking the time to share your feedback. We’re pleased our colleague was able to understand your problem and provide the help you needed. ~ MH

Classificada 5 em 5 estrelas

Tyra

Tyra, was very helpful!! Thank you

23 de setembro de 2026
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Resposta da TM Legal

Hi Roxanne, thank you for your kind feedback. We’re delighted Tyra was able to provide such helpful support. ~ TH

Classificada 5 em 5 estrelas

This is a thankyou to khadija

This is a thankyou to khadija, she was so polite and understanding.. great comunication skills explain everything in the easiest way possible. Thankyou. :)

22 de setembro de 2026
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Resposta da TM Legal

Hi Sash, thank you for taking the time to share this lovely feedback. It’s great to hear Khadija took the time to understand your needs and made everything clear and straightforward for you. ~ MH

Classificada 4 em 5 estrelas

Quick and easy

Very quick and the lady on the phone was very helpful thanks

22 de setembro de 2026
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Resposta da TM Legal

Hi Craig, thank you for sharing your feedback. We’re pleased to hear you received helpful support and that everything was handled quickly and smoothly. ~ TH

Classificada 5 em 5 estrelas

Michael was really Professional.

Michael was really Professional.

22 de setembro de 2026
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Resposta da TM Legal

Hi Ubed, thank you for taking the time to leave your feedback. We’re pleased to hear Michael made a positive impression with the way he handled things. ~ MH

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