TM Legal Opiniões 

2946
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mishael was absolutely amazing. He was incredibly polite and professional, and clearly an expert in his work. I initially had a conversation with him about my case, and he called me the next day and s... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Tm legal worst company I have known they bullies, threatening behavior, pushing me to pay them when I only own the £58.25, and threatening to enforcement people out on me as well for this amount of mo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I spoke to TM legal today to help me set a payment plan their communication and help was outstanding they was very helpful in discussing the options I had for myself in which they could help with. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Listen to my financial problems and was very supportive and understanding. Resolution was put in place and both parties happy with outcome. Highly respectable lady (norma). Highly recommend this serv... Ver mais

A empresa respondeu

Informações sobre a empresa

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Sobre TM Legal

Escrito pela empresa

TM Legal are committed to treating everyone fairly and comply with industry best practice. This means that we will work with individuals to find a solution. We will take the time to listen, learn and fully understand circumstances, so we can work with them to agree an affordable and realistic repayment plan to suit their financial means.

Our aim is to understand every situation and by offering choices and solutions, we hope to resolve situations in an ethical way.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(2946)

456 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Mish the customer adviser was very…

Mish the customer adviser was very calming an explained questiins clearly an didnt judge me. So i thsnk him very much as i was very worried about my bills etc . So well done mish. He needs promotion.

18 de agosto de 2026
Opinião espontânea
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Resposta da TM Legal

Hi Avril, thank you for taking the time to leave a review. We're so pleased to hear that Mish helped put you at ease during what was clearly a worrying time, taking the time to explain everything clearly and without judgment. We'll be sure to pass your kind feedback on to him. ~ MH

Classificada 1 em 5 estrelas

Terrible company

Terrible company, bombarded with calls and emails threatening legal action after a supposed failed payment.
Payment had gone through over a week ago but instead of checking if the fault was their end they like usual went straight to harassment, which I then had to take time out of my working day to deal with.
Simple phone call resolved the issue after speaking to one of their customer service agents but it shouldn’t have even needed to happen from my end, it’s no wonder people do not want to deal with these type companies when they treat people this way.

17 de agosto de 2026
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Resposta da TM Legal

Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.

We have reached out via Trustpilot, we look forward to hearing back from you. ~MD

Classificada 5 em 5 estrelas

Very helpful staff

17 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi Sharon, thank you for taking the time to share your feedback. We're pleased to hear our team made the process easier for you and provided the support you needed. ~ MH

Classificada 5 em 5 estrelas

Tm Legal staff Michaela

I'm Izabella and before speaking with Michaela I was kinda scared of even answering..but today I actually realised was nothing to be scared about...
She was so professional and in the same time kind and friendly, she gide me along with the process and payments and now I feel relieved..
Tm Legal, be proud of having her on bord!

14 de agosto de 2026
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logótipo da TM Legal

Resposta da TM Legal

Hi Bell, thank you for taking the time to share your experience. We're delighted to hear that Michaela helped put you at ease, guiding you through the process with professionalism and care so that you felt reassured and informed throughout. ~ MH

Classificada 5 em 5 estrelas

I spoke to Michael today

I spoke to Michael today, and I honestly couldn’t have asked for a better experience. I have mental health issues, which can make speaking on the phone very difficult and nerve-racking for me, but Michael immediately put me at ease with his warm, friendly and understanding manner.
He resolved an issue I was having very quickly and, thankfully, also made me aware of an account I had missed. He then took the time to help me arrange a payment plan that was suitable for my circumstances and needs.

What would normally have been a very stressful phone call turned out to be a genuinely lovely experience. I’m extremely grateful for Michael’s patience, kindness and understanding.

13 de agosto de 2026
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Resposta da TM Legal

Hi Kayleigh, thank you for taking the time to share your experience. We're so pleased that Michael helped make what could have been a difficult conversation feel more comfortable, while finding a suitable payment arrangement and ensuring everything on your account was addressed. ~ MH

Classificada 5 em 5 estrelas

Mish was very helpful and very…

Mish was very helpful and very understanding

13 de agosto de 2026
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Resposta da TM Legal

Hi Paul, thank you for your review. We're delighted to hear that Mish took the time to understand your situation and provide the support you needed throughout your interaction. ~ NS

Classificada 3 em 5 estrelas

Contacted this company a number of…

Contacted this company a number of times about a ccj I received which has turned out to fraud eventually got back to me and I got the answers I needed thank you

11 de agosto de 2026
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logótipo da TM Legal

Resposta da TM Legal

Hi, were sorry that you felt this way, we want to get a better understanding and investigate your concerns.

We have reached out via Trustpilot, we look forward to hearing back from you. ~MD

Classificada 5 em 5 estrelas

Outstanding Service from Mackayla at T. M Legal

I had a wonderful experience with T. M Legal, and I would especially like to recognise Mackayla for her outstanding service. She was incredibly professional, helpful, friendly, and attentive throughout the whole process. Mackayla went above and beyond to make sure everything was explained clearly and that I felt supported every step of the way.

Her patience, dedication, and excellent communication really stood out, and she made what could have been a stressful experience feel much easier. T. M Legal are very lucky to have someone like Mackayla on their team.

Thank you, Mackayla, for all your hard work and fantastic service. I would highly recommend T. M Legal to anyone looking for a professional and caring team!

10 de agosto de 2026
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Resposta da TM Legal

Hi Efi, thank you for taking the time to share your experience. We're delighted to hear Mackayla provided such attentive support and clear guidance throughout the process, helping to make everything feel more manageable. We'll be sure to pass on your kind words to her. ~ MH

Classificada 5 em 5 estrelas

Very helpful and efficient and very…

Very helpful and efficient and very informative

10 de agosto de 2026
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Resposta da TM Legal

Hi Josparkle, thank you for your review. We're pleased to hear you received clear information and prompt support, making things straightforward for you. ~ AH

Classificada 5 em 5 estrelas

Very helpful

Very helpful

10 de agosto de 2026
Opinião espontânea
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Resposta da TM Legal

Hi Ermir, thank you for your review. We're glad our team was able to provide the support you needed and make your experience a positive one. ~ NS

Classificada 5 em 5 estrelas

Helpful and polite

Helpful and polite

8 de agosto de 2026
Opinião espontânea
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Resposta da TM Legal

Hi Kp, thank you for taking the time to leave a review. We're delighted to hear you found the support courteous and helpful throughout your experience. ~ NS

Classificada 5 em 5 estrelas

Akeel was very patient and…

Akeel was very patient and understanding of my situation. So it was better help to sort out my arrears.

8 de agosto de 2026
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Resposta da TM Legal

Hi Pete, thank you for your review. We're pleased to hear that Akeel took the time to understand your circumstances and helped you find a way forward with your arrears, making the process less stressful for you. ~ TH

Classificada 5 em 5 estrelas

Spoke to a lovely lady that was very…

Spoke to a lovely lady that was very helpful and professional, listened and helped so much… 5stars for her alone and her friendliness and understanding went above and beyond

7 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi Kelly, thank you for your kind feedback. We're so pleased to hear our colleague listened carefully, provided professional support, and put in the extra effort to help you reach a positive outcome during what sounds like a challenging situation. ~ MH

Classificada 5 em 5 estrelas

Mr Mish

Outstanding experience.
Solutions after solutions and a lot of patience.

7 de agosto de 2026
Opinião espontânea
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Resposta da TM Legal

Hi David, thank you for your review. We're delighted to hear that Mr Mish was able to provide a range of options and took the time to support you patiently throughout the process, leading to such a positive experience. ~ AH

Classificada 5 em 5 estrelas

Desmond was very professional but also…

Desmond was very professional but also friendly and understanding. An asset to your company.

7 de agosto de 2026
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Resposta da TM Legal

Hi GotTheNutz, thank you for taking the time to leave a review. We're pleased to hear Desmond combined a professional approach with genuine understanding, helping to make the experience a positive one for you. ~ MH

Classificada 5 em 5 estrelas

I spoke to a young lady by the name of…

I spoke to a young lady by the name of Beth . I found her to be kind and considerate understanding . Beth was very helpful in finding a solution for me to move forward with my account .She was very knowledgeable about what was available to me . At no point was I made to feel talked down or to feel it's my fault I'm where I am . Great experience all round under the circumstances thank you

7 de agosto de 2026
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Resposta da TM Legal

Hi Barrie, thank you for your review. We're delighted Beth took the time to understand your situation, explained the options available clearly and helped you find a way forward with your account while making you feel supported throughout. ~ AH

Classificada 5 em 5 estrelas

Excellent CS

Michaela was an absolute star, made me feel completely at ease and ran through all of the stuff together as if we were friends. Honestly, considering the circumstances of the call, I felt amazing at the end.

In regards to everything else, was easy to get through to someone. The security was quick and painless, even though I didn't have a reference (not their fault, I just rang before receiving my first email from them). The call was a little long, but very thorough and not a complaint by any stretch. I wish all debt companies where like this!

6 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi Alice, thank you for taking the time to share your experience. We're delighted to hear that Michaela helped you feel comfortable and supported throughout the conversation, and that the process felt straightforward even before you had received your reference details ~MD

Classificada 5 em 5 estrelas

Happy with the staff who phoned me was…

Happy with the staff who phoned me was very plety

6 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi Terry, thank you for your review. We're pleased to hear that the colleague who contacted you left you feeling well looked after and made the experience a positive one. ~ TH

Classificada 5 em 5 estrelas

Brilliant customer service very helpful

Brilliant customer service very helpful

5 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi, thank you for your feedback. It's great to know that our team provided the support you needed and helped make things clear and manageable for you. ~ NS

Classificada 5 em 5 estrelas

Zee was wonderful

Zee was wonderful! Extremely helpful.
My Dad recently had a stroke and the stress around it all has been incredible hard. Trying to navigate his finances, but Zee made everything really clear and made us feel at ease

6 de agosto de 2026
Opinião espontânea
logótipo da TM Legal

Resposta da TM Legal

Hi, thank you for sharing your experience. We're sorry to hear about your dad's stroke, and we're pleased that Zee was able to provide reassurance and explain everything clearly during what sounds like a very challenging time for your family. ~ MH

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