Tokyocanvas Opiniões 100

I ordered some clothing and wanted a return due to the poor quality. Customer service took forever to communicate, and it was genuinely like you told a chatbot „make the customer experience as bad as possible“.
I got a bit of the money back but only because I was very insistent on a refund (took about 15 emails with the shop).
I hope the shop gets taken down.

Really garbage quality sweatshirt. For almost $50 (including shipping) I expected it to be soft and stretchy, not paper thin, itchy, and significantly undersized. Plus the printing quality is very low, it’s some plastic like consistency ink, feels odd. On top of that, my shirt has an under coloration that makes it have a hint of the color your white Tee shirt gets if you let your armpits sweat freely for days. I showed my room mate, he instantly asked why it arrived dirty (the weird printing coloration), and then felt it and all he said was “ew, hard no”

Do not buy this brand. It’s Temu quality or worse. I emailed about a return, primarily because of the quality issues, but it also barely goes over my head even though ordered a size up- it’s TIGHT. I’m not optimistic. All reports/youtube and Reddit reviews consistently claim they play games for weeks via email, ofter small discounts instead of a return, and then have the audacity to charge shipping both directions. I will happily keep face and update if my experience does not match what I am expecting, actually hoping they’ve improved their customer service versus the last 6 months of negative Reddit threads about their customer service. Until then, I’m spreading the word far and wide, on all my platforms, that this is a brand to avoid at all costs.

The “Sweaters” are not actual sweaters.

Read the reviews. Material is horrible plastic feeling stuff you can’t wear, and an ultra low res print, not what they advertise at all. Avoid them at all costs.

Currently perusing legal claims so I’d advise others to get in contact for a joint claim

Slow customer service replies. The order hadn't been shipped in the 2 weeks I ordered. I go to cancel by contacting them and they want to charge 5% fee for cancelling despite the order not being sent out. Which is against the UK consumer law (if they ship to UK, they're responsible for upholding).

Stay clear of these guys

The sweaters from this place not only feel like plastic on the skin, the prints (the whole reason for buying them) are low resolution. I contacted customer service, no response. Stay far, far away.

Customer service doesn’t know how to properly respond to emails or change a size from large to extra large apparently. I’m trying to order Christmas sweaters for my coworkers and I highly regret buying them through this company and my order hasn’t even shown up yet… Their customer service is a complete joke. They should get out of the merchandise business and pursue a career in stand up comedy. This company is a BIG OLE JOKE.

I placed an order for three T-shirts on the Tokyo Canvas website. The shirts arrived but the fit wasn’t right and the quality of the print wasn’t what I was expecting (quite plasticky) - perhaps others wouldn’t mind but I didn’t like it. The returns policy allows for change of mind returns so I have since requested to return the shirts and was subsequently asked to provide detailed reasoning for the return, photos of the products, screenshots of the order confirmation and a photo of the parcel bag that the shirts were sent in. I thought it was over-the-top but provided what was requested.
I have since exchanged 16 emails so far with the customer service team trying to return the shirts for a refund. They initially offered me a discount code for my next order, which I was obviously not interested in, then they said they could exchange the shirts if I covered the freight despite me re-explaining that I am still requesting a refund as different sizes were still the wrong dimensions and I’m not happy with the shirt quality. After that I received the same automated response I got when I first contacted the team for a refund, requesting the same information I had already provided. I have tried to contact them several times since with no response for the last week.

low quality. Dropshipping cash-grab

Awful. Product arrived and (perhaps predictably, given the price point) it is a cheap print of a sweater, on thin nylon instead of an actual sweater. What is unusual is that I ordered a size up, and it was still far too small around the torso and arms, yet baggy in the shoulders. After emailing the company, they have twice refused to offer a refund, telling me to keep the jumper and they would refund 10%. This is against distance selling regulations and I am yet to receive a satisfactory response. Buyer beware.

AVOID. The clothing items are significantly smaller than advertised. You must request a return in order to send them back but the company will not allow it and dodge any request. They then try to get you to pay shipping again for a replacement (shipping is over £12). This company provide poor quality clothing than is not as described and then offer no route for a refund. AVOID.

Clothing and accessories are stylish, current, and affordable.

I needed a fresh wardrobe staple, and this brand delivered. The sweater I bought fits perfectly and looks sharp. It's already been through a few washes and is holding up great. It feels premium without the high price tag.

I loved the range of japanese prints that Tokyocanvas have to offer but after I'd spent ages choosing a hooded top I heard that Tokyocanvas is a scam site which often doesn't deliver.All I can say is that as a result I monitored the shipping and given that they shipped from Asia my top arrived in good time, it was exactly what I'd ordered and I love it

I ordered two t-shirts. When they arrived, the colour was not as shown online. I ordered olive/army green but the t-shirts had a brown tinge around the neckline. There was also slight staining on one of the t-shirts. So an easy return? Not a chance. Clearly the company has no intention of offering me a refund. First request for return address was met with an email asking for photos of everything. Next I was told the photos were blurry. Photos of the t-shirts were pin sharp. Then the offer of a discount code. Subsequent emails saying much the same thing. Do not use this company.

Lovely T Shirt, excellent quality. Only minor complaint is that delivery took longer than expected. However I’ll be shopping again.

Lovely T Shirt, excellent quality. Only minor complaint is that delivery took longer than expected. However I’ll be shopping again.

The piece I got from Tokyocanvas is okay. The style and pattern are attractive, and I like how the vintage wash gives it a unique look. However, after a couple of washes, the edges of the print started to fade slightly. Also, when I tried to ask for a return, the refund terms seemed vague and they offered only a small discount instead of a full return.

Tokyocanvas has some cute, trendy artwork, which is probably its strongest point. My order came packaged fairly well, and the shirt fits fairly true to size. But there are several downsides: the print began to fade slightly after a few washes, and the fabric near the seams started looking a bit worn. Customer support was polite when I messaged them, but they didn’t offer a full refund — only a partial. So, I’m moderately satisfied but won’t rely on them for more expensive purchases.

I gave Tokyocanvas a shot since I liked one of their designs. The good: the color and style were appealing and distinct. The bad: shipping delays were frustrating, and the image on the product was not as crisp as in their photos. Also, when one item was missing, their response was lukewarm and they offered a minimal discount instead of fully resolving the issue. It’s an average experience — neither terrible nor outstanding