tomahawk-steakhouse.co.uk Opiniões 

Hi,

Booking details.

2 people on Friday 4 November 7:45pm to 9:30pm

Booking type: Dinner

Absolutely shameful the service. Arrived on time seated ok but that’s where it all ended.

Drinks request 20mins after sitting down, food order taken 30mins after and still no drinks, drinks came and incorrect also in crystal glasses as no wine glasses.

By 9.30 we still hadn’t received our food and nor did anyone come to the table to offer more drinks in this time etc.

3 very young serving staff that in my opinion I felt very sorry for.

9.40 we decided to leave and informed the manager on service about our issues she said first she’d heard of this issue but as we’d called her over about our drinks not arriving she should of been fully aware and attentive to the urgency. Also heard her offering another table a free drink for an issue they’d had.

Can’t say this is the first time this as happened at that venue but as it was a celebration for my daughter new job we decided to go. Better service at witherspoons.

My partner & I came here for date night while we were away in Chester for the weekend and it was perfect. Stevie was our waitress and she was amazing, very attentive, helpful & friendly. Stevie made sure our drinks were always topped up and she made some great recommendations on what sides go great with our steak choice, she was also really knowledgable on how to have the steak cooked depending on the cut. I’ve never had that level of service before in a steakhouse and my partner & I were really impressed. Will definitely visit again next time we are in Chester!

So disappointed with our first visit, both steaks were extremely tough, one was replaced and slightly better but definitely unacceptable for the price charged.

Well Thomohawks York you certainly pulled out the stops tonight 12/10 /2022 .Our meals were delicious and the extra touch's topped our 48th wedding anniversary thank you all so much Brian and Jean Gallantree

First off no bitter lemon for a gin, asked for a lemon tonic sorry no, asked for a bells or famous grouse whisky with soda, sorry we have Jamesons?? love this in a gaelic coffee not with soda. My husband had roast loin of pork with crackling, dried pork loin steaks , had to ask for crackling asked for apple sauce, sorry we don,t have any left.my beef was rare on one side and well braised on the other side. We did not rate any of the food on our plate. Staff need better training

Been to Yarm and Saltburn recently - both extremely poor - staff attitude bad,bad,bad, especially at the front desk. The idea here is to meet and greet with hopefully a smile and some positivity - not a chance here - they did not want to know - I find it difficult to describe the overall attitude and really poor does not even cover it. They all need to attend a course on how to treat customers. I have never walked out of a restaurant but I certainly came close this time at Saltburn

What a disappointment. Visited the Yarm branch and staff are too busy with an attitude…even though the restaurant was quiet. Steak was such a poor quality tough cut and badly cooked, almost boiled taste with vegetables that were so overcooked my grannie would have complained how overcooked they are…worst thing is bringing an invoice with service charge added…disgrace

Booked to go here (Tomahawk Hoxton) for a meal. Turned up and the restaurant was shut. No advance warning even though they had my contact details

Celebrated my Husbands 70th Birthday on 21st April @ York. Service was excellent and food served beautifully! Chateaubriand Steak was a memorable meal, enjoyed by us both very much ❤ Service by Charlotte T 😊 was of a high standard could not fault it...perfect. We will return and we have shared our wonderful experience with friends and family already xx

Visited the Beverley restaurant last month, it was very busy when going so glad we pre booked, waitress was friendly enough and the food was delicious with no faults. It’s definitely somewhere we will be visiting again.

We went to the Newcastle branch as we have always had great service and food at Potto. Our meal cost over £280 for four people. My husband went discreetly to the desk to pay the bill. Five mins later the bill arrived to be paid. My husband told the gentleman we had paid then went to the desk to confirm this.
We left the restaurant only to be chased down the busy street by a member of staff asking for proof again that we had paid.
The service wasnt great throughtout the meal especially when a member of staff sat on the table next to us to celebrate his birthday. The other working staff memebers were busy sending puddings over and shouting across the restaurant to him.
Rather then post a bad review i emailled Tomahawk directly.
After a follow up email i was advised they would get back to me. Still nothing and its been over a month.
My advise-find a different steak house which apprciates its customers.

Potto.
We have been on several occasions always for a special occasion and we have never had a bad experience.
The staff are always lovely and friendly, the food is always amazing and worth every penny.
We won't go to any other tomahawk steakhouse.
Can't rate the place highly enough, keep up the fantastic job your all doing.

Absolutely beautiful food as always. However the service was diabolical. The waiters stood around chatting in threes while we waited half an hour for our bill, that had an extra 10% optional service charge added. We had to keep flagging waiters down for drinks, and the cutlery was just flung on our table. We wouldn’t usually spend so much on a meal, only for special occasions. For what came to over £200 for 4 of us, we’d expect 5* service to go with the price of food. It really ruined our experience.

Made a booking online at 8pm for 3 people for dinner at 21:15. Drove over 30 miles to be called 2mins from the place that they stopped serving food at 9pm. Are you joking me? We travelled an hour after getting confirmation and were basically told tough. The lady on the phone was polite but said are you sure you didnt book drinks. No we didnt. I have the email confirmation. Why does your system allow you to book tables for dinner when you arent serving food. So I travelled 60 miles in total for nothing. Really angry about this and expect and apology and discounted meal for wasting two hours of my life and a fortune in diesel. I've ticked the option for this to be passed to head office. Lets see if they care enough to resolve.

Update:

Sarah from Customer Relations contacted me very apologetic. There was an error in their system which has now been corrected. £50 goodwill voucher given and more than happy with the outcome hence the update to 5 stars

Table booked for a party of 9 at Newcastle quayside for a special birthday
Some staff were very good
Asked for bread for the table & we got 5 little bits between 9🤔
Worst part is everyone was cold asked several times to put the heating on and still the radiators were still cold after we sat there 2 hours.Only Luke warm water in bathrooms,air dryer not working and no paper towels.NO ONE WANTS TO SIT HAVING A MEAL IN THE COLD OR WE COULD ALL SAVE MONEY AND GO OUTSIDE TO A BURGER VAN/
SORT IT OUT TOMAHAWK STEAKHOUSE

When contacting customer relations regarding a complaint the response was appalling and hadn’t addressed my concerns at all.

My complaint was about a staff table on a busy Sunday evening at 7.30pm and how unprofessional it was when I was being discussed by this table. The response is just a total P*** take of having a customer relations department

I ordered £100 of vouchers for my husband's Christmas present. We visited the Yarm dine in branch soon after. The parmos were burnt, we did not get the drinks we ordered and some items were never brought to us and we were left for over 20 minutes with the dirty plates on our table and therefore in a timed slot we could not order coffees etc. We complained to a staff member who said that she “would let the manager know.” At the end of the meal my husband showed them the voucher and he was told how much was left on the vouchers for next time. When we got home, using their online menus, we worked out that our bill was 10% more than it should have been. We spoke to friends and they told us that there was usually a 10% service charge added to the bill that we knew nothing about. According to consumer law ratified into 2015 restaurants are not supposed to add on charges that customers know nothing about.
I have complained to my local trading standards department and I suggest anyone else who gets duped into paying 10% extra when the service is not good (and I appreciate that lots of waiters and waitresses work extremely hard) contact their local council trading standards people too.
Trading Standards reply:
If you were not made aware of the service charge in advance and certainly before payment, this be a breach of the Consumer Protection from Unfair Trading Regulations 2008, which are enforced by Trading Standards.
The company did contact me and sort the matter out very recently. I would suggest contacting their head office for support first. Then contact your own trading standards dept. If that doesn’t work.

Tomahawk Stockton Heath

Pretty poor experience all round. Heating was broke so the place was freezing. Engineer coming from Newcastle I was told - couldn’t understand this but I’m sure there is a reason for it.

Starter was wrong and had to go back.

Main meal which was a chicken parmo had to go back as it didn’t remotely resemble a parmo. It looked like a piece of KFC chicken with melted cheese on. I don’t think the chef knows what a parmo is as if they did there would be no way this would have been served. Swapped it for a ribeye steak which was ok but by the time this had come my partner had finished her meal. Chips and onion rings that came with the steak were awful too.

Wife’s steak was ok but the rest of her meal was below average too.

Won’t be back in a hurry. The parmo needs taking off the menu if the chefs don’t know how to do them.

Won’t be rushing back.

Went to tomahawk restaurant Monday 13-12-21 had their Xmas dinner which was terrible the food was cold and undercooked
Sprouts raw and burnt
Yorkshire budding burnt
Served compressed turkey
Roast potatoes cold and pale not golden and crispy
Stuffing salty
Gravey gloppy and Luke warm
Overall terrible meal
We complained and they took one meal off the final bill and the manageress never came over to apologies but sent over the young waitress to do her work
If anyone is going for the Christmas fare please think again my advice is don’t go find somewhere else
I have had better Sunday meals from a carvary costing a fraction of the price