Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver mais
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Leia as opiniões dos outros
Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
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Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Ver mais
A empresa respondeu
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Austrália
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
1 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The customer service team has been amazing
The customer service team has been nothing but a help after losing parts and needing to get spare parts. I’m so glad I got my pump from Tommee tippee as they have great products and service
26 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Kirra,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased to hear that you were giving assistance with your lost parts needed for your breast pump.
Thank you for buying the breast pump from us and for asking for assistance.
We hope to hear from you in the near future.
Warmest Regards.
Tommee Tippee.
The help I received was great
The help I received was great, sending out a replacement part asap because we lost one camping. So I could get back to pumping I really appreciated the assistance
13 de março de 2026
Resposta da Tommee Tippee AU
Hello Laila,
Thank you so much for the amazing 5 star Trustpilot review that you have kindly left us.
We are so pleased to hear that you were provided the replacement parts need for your Breast Pump.
We hope that you can enjoy camping soon knowing you have all the parts that you need.
Please reach out again if you need further assistance.
Kind Regards.
Tommee Tippee.
I received the most amazing customer…
I received the most amazing customer service from Nicholas and Jo. They are the kind of people that makes a business successful. Excellent customer service, making the whole experience effortless and stress free. Thank you from the bottom of my heart to these 2 amazing employees.
25 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Derby,
Thank you so much for taking the time to leave this lovely review.
We are so happy that Jo and Nicholas were able to make your experience with us effortless and stress-free.
We will be sure to pass your feedback along to them.
Best wishes,
Tommee Tippee
Wonderful product and support
The customer service team members were quite knowledgeable, which is as expected, empathising our situation and doing right by the customers, sending us accessories for the electric pump not once but twice (different parts). I am glad to see the product support has such a fantastic "customers first" policy which other companies could adopt more.
13 de março de 2026
Resposta da Tommee Tippee AU
Hi Ravivarma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you out the parts you need to keep on pumping and to leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Thank you tayla & Jo for sending me out…
Thank you tayla & Jo for sending me out a replacement part for my Brest pump… life savers. Absolutely love tommie tippee thank you both again <3
23 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Diva,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help resolve your issue and send you out those parts so you can keep pumping.
We will be sure to pass along your thanks to both Tayla and Jo.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Had some customer service today from Izzy.
Had some customer service today from Izzy, I am very satisfied with outcome and the management. I had an issue with a new bottle ( my own silly fault with microwave wattage ), I am getting a replacement sent out, and I was given some great advice. Always have been and always will be supporting Tommee Tippee.
17 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Sarah,
Thank you for taking the time to leave a review today.
We do apologise to hear you had to contact in regarding an issue. However, thank you for the kind words on how the team were able to resolve this issue and the support they gave.
Best Wishes,
Tommee Tippee
Quick responses
Got back to me quick, was very helpful with the issues I was having and helped with any questions I had.
14 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Lilly,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to answer you questions and assist you with your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Resposta da Tommee Tippee AU
Hi Jess,
Thank you for your feedback.
We are delighted to hear that your order got delivered to you quickly.
We aim to ensure all our orders are delivered within the timescale specified.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service
Lanre was extremely helpful and made sure I was all sorted with products needed. Fast and great service all round.
13 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Aimee.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Lanre was extremely helpful and was able to resolve your issue quickly.
We will certainly be passing your kind words on.
Warm wishes
Tommee Tippee.
Yes, they DO leak!
They love to say that the bottles don't leak when upside down. I have tried all of the bottles with all teat sizes and ever single one leaked and not just leaked even sprayed.
26 de agosto de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi,
Thank you for taking the time to leave this feedback for us.
We are so sorry to hear that you have been experiencing leaking with your bottles, This is not the standard we expect from our bottles.
We understand how frustrating this must be for you and want to help you with this.
Sadly Trustpilot have not provided an email for you so can you please contact us referencing 127141.
You can contact us on the following link: Contact Us (https://www.tommeetippee.com/en-au/contact)
Best wishes,
Tommee Tippee
Unmatched Customer Service
Lanre and Nicholas responded to my call and email almost immediately to resolve a matter for me regarding a faulty product. They were both so understanding and accommodating and ensured to have the product replaced for me as soon as possible. I don’t think I’ve had customer service with a company resolve an issue as quickly as they did! My baby loves our Tommee Tipee products and highly recommend them.
11 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Melanie,
Thank you for taking your time to leave your review.
We are always delighted to hear that our Parent-Care Specialists can help you resolve an issue quickly and leave you with such a great impression.
We will be sure both Lanre and Nicholas hear of your kind words.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G was very helpful on the…
Nicholas G was very helpful on the phone as i was given a second hand tomme tippee breast pump from local facebook group and need some tube replace rang up and got friendly respone and order was place over all really good experience
9 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Victoria,
Thank you for taking the time to leave some lovely feedback.
We are delighted to hear that you are satisfied with the service provided to you by our Parentcare Specialists and that your query was resolved efficiently and smoothly. We are thrilled that you have received excellent and friendly service and that you had an overall positive experience. We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Delivery was late like a fortnight later
25 de janeiro de 2026
Resposta da Tommee Tippee AU
Hi Nure,
Thank you for taking the time to leave some feedback in regards to your recent order.
We are sincerely sorry to hear that you have received your order late and this is certainly not what we expect to hear at Tommee Tippee. Although, we are pleased to hear that you have rated us 4 stars on Trustpilot.
A member of our Parentcare Specialists has reached out to you to discuss this further. You can also read more about our delivery timeframe below.
https://www.tommeetippee.com/en-au/delivery-and-returns
We hope to hear from you.
Resposta da Tommee Tippee AU
Hi Harpreet,
Thank you for taking the time to leave a review.
We are thrilled to hear that you are satisfied with your recent order with us. We are pleased to hear you are happy with the quality and performance of our products and we are so happy you have rated us 5 stars!
Wishing you all the best,
Tommee Tippee
Great customer service
I spoke with Kai, their customer service was great I was well informed throughout the duration of the discussion as well as comfortable with asking more questions
7 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Sesom,
Thank you for leaving a review of your experience with Kai.
We are very happy to hear how he kept you informed and helped with your queries.
Best wishes,
Tommee Tippee
Easy warranty claim
Had a warranty claim with a gifted unit and the experience was flawless!
Easy troubleshoot, simple replacement and used serial number instead of receipt. Great system and service!
20 de janeiro de 2026
Resposta da Tommee Tippee AU
Hello Cooper,
Thank you so much for the amazing 5 star Trustpilot about your recent interaction with us.
We are so pleased to hear that somebody was able to help you with the issue that you were having with your gifted unit.
We aim to make this as easy as possible especially seeing as people are gifted items and not always provided with a receipt.
Please do contact in again if you need any other guidance or assistance with anything else.
Kindest Regards,
Tommee Tippee.
Helpful customer service 😊
Anthony was extremely helpful and assisted in replacing the product that had faulted. He was kind, polite and the issue was corrected quickly. Thank you 😊
6 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Emma,
Thank you very much for your kind feedback. We’re really pleased to hear that Anthony was able to help and resolve the issue for you quickly.
I will be sure to pass your lovely comments on to him. Feedback like this is always greatly appreciated.
Kind regards 😊
Tommee Tippee®
Great easy communication
Great easy communication
We both come to an agreement that will satisfy both party's
Thankyou
5 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Duane,
Thank you so much for taking the time to leave you review!
We love to hear that you found communicating with the team easy and that we were able to assist you with your query.
Thank you again, and please do not hesitate to get in touch if you require any further assistance.
Warmest regards,
Tommee Tippee
Quick and simple conversation
Quick and simple conversation, with a great outcome. Have been using Tommee Tippee products for years, and came across an issue with a faulty cap. Thank you Nicholas for being so prompt and helpful in reaching a resolution, and sending a replacement.
5 de março de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Marian,
Thank you so much for your review!
We are so happy to hear that your query was handled quickly, and you found the contact simple. We will make sure to pass over your kind words to Nicholas.
Thank you again, and please do not hesitate to get in touch should you require any further assistance.
Kindest regards,
Tommee Tippee
Great Customer Service!
Was having some issues with the bottles I use for my 9mo leaking, reached out to tommee tippee for help and spoke with Nicholas and Lanre who were both lovely and they offered to replace all of the bottles I was having issues with and had an order put through for it almost instantly. Great customer service. 😊
25 de fevereiro de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Kirsty,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to quickly resolve an issue for you and deliver the kind of service we strive for.
We will be sure to pass along your kind words to both Nicholas and Lanre.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
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