I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Amazing customer service! I needed replacement parts for my older breast pump and couldn’t find them anywhere. Tommee Tippee were so helpful and arranged the parts for me instead of me having to buy a... Ver mais
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I messaged Tommee Tippee through Facebook asking of they had any other flange sizes as the one that came with my pump is too large and I couldn't find any Tommee Tippee branded ones online. I spoke wi... Ver mais
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Austrália
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Tommee Tippee AU
Hello Eden,
We are so glad to hear that the service you received was helpful and efficient!
Thank you for taking the time to leave a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippe.
Excellent customer service
4 de junho de 2025
Resposta da Tommee Tippee AU
Hello Bibin,
We are thrilled to hear that our Specialist provided you with excellent service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Best customer service from JADE!!!
I messaged Tommee Tippee Facebook page to make aware that I followed all instructions on the box to self sterilise the bottles and it did not work out. JADE was AMAZING with communication she was fast, kind and very helpful I explained my situation and she had all ears and even gave me FREE bottles that I was not expecting at all. So thank you Jade for your time and effort in understanding my situation and having a great outcome!
13 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Rangitutehanga,
Thank you so much for your lovely review in relation to the amazing service that you have received from Jade.
We are please to hear that this was dealt with quickly for you and you then received the free bottles needed to feed little one.
We will make sure that Jade is giving this feedback to show how well she has done.
We hope to hear from you again soon and thank you for contacting us.
Kindest Regards
Tommee Tippee
So grateful
I sent a Facebook message to Tommed Tippee AU asking where I could purchase different size flanges for my pump - not only were they super quick at replying to me but they sent me 2 sets of flanges in the size I needed for FREE ( I was more than happy to pay for these). Totally recommend TT
19 de maio de 2025
Resposta da Tommee Tippee AU
Hi Caitlin,
Thank you so much for your lovely message. 😊
We are thrilled to hear that our team could help you so quickly and even better that the correct flange sizes were sent out to you free of charge!
We’re always here to make your feeding journey a little bit easier, and it means the world to know you’d recommend us
Helpful customer service
Was having issues with my breast pump causing damage as the horn was too big, spoke to customer service where they helped me with sizing and test out two new sizes.
30 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello,
Thank you so much for your lovely review about the service that you have received from one of our Parent Care Specialist.
We are delighted that you have left this lovely review and for contacting us so we can assist.
We hope your Electric Breast pumps works as expected once you have the nee Horns to use.
Kind Regards
Tommee Tippee
Excellent Customer service!
It’s 2.18am and I am writing this review only for the great services I have received from Sophie! Excellent customer service. My Tommee Tippee Dreammaker Sleep Aid is not working properly, Sophie tried her best to help and troubleshoot and finally sending me a new replacement! I am beyond greatful. So happy that I choose this brand. I will definitely recommend to everyone. 😀
30 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Ftz,
We are so glad to hear that our Specialist Sophie was able to provide you with excellent service!
Thank you for taking the time to leave us a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
absolutely incredible service
my cat chewed a hole in the air hose of my electric breast pump, i messaged tommee tippee asking if they sold parts as i couldn’t find them and Jenna replied saying she has sent me two. Absolutely incredible service im so greatful i will certainly recommend anyone to get a tommee tipped pump not only because it works great but cause the company has the best service around.
29 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Caitlyn,
Thank you for taking the time to leave a postive review today.
We're so glad to hear you received such great service. Our goal is to make parenting easier so you can enjoy those special moments with your children, it’s wonderful to hear that Jenna was able to help make that happen.
If you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
My query was tended to with great…
My query was tended to with great professionalism and speed.
Clear communication and friendliness
28 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Tiarra,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We hope you enjoy the rest of your week.
Best wishes,
Tommee Tippee
I was extremely happy with the service…
I was extremely happy with the service provided! And would recommend to everyone due to my experience :)
Thank you
15 de maio de 2025
Resposta da Tommee Tippee AU
Hi Amy-Leigh,
Thank you so much for your lovely feedback.😊 We are absolutely delighted to hear you had such a great experience with us and truly appreciate your recommendation.
If you ever need anything else, we’re always here to help.
Good product and customer service
I purchased the electric steriliser, FTM and was having trouble with the cleaning instructions. Emailed for support and Beverly got back to me very quickly detailing what's steps I needed and how to complete. Very happy with my product and customer service!
27 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Rhyannan,
Thank you so much for your kind review. As a first-time mum, it means a lot to know we could help make things a little easier.
We’re so pleased that Beverley was able to guide you through the cleaning steps quickly and clearly.
Wishing you and your little one all the best on this exciting journey.
Best customer service ever and I’ll…
Best customer service ever and I’ll always recommend to get products from here.
15 de maio de 2025
Resposta da Tommee Tippee AU
Hello Vibhuti,
We are so happy to hear that you received great customer service!
Thank you for taking the time to leave us a kind review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
The product is great but the shipping…
The product is great but the shipping was terrible. I order online so I don't have to spend time driving to get something. Despite telling the shipper to leave it on the porch, it was taken back to a post office that is 25 minutes away (there are at least three closer post offices). So I wasted nearly an hour in the car.
11 de maio de 2025
Resposta da Tommee Tippee AU
Hello Bill,
We are so sorry to hear that you have faced difficulties with the shipping of your order.
Rest assured we will feed this back and if you would like to discuss this further please contact us via the link below and one of our Specialists will be more than happy to help you:
Contact Us (https://www.tommeetippee.com/en-au/contact)
Best wishes,
Tommee Tippee.
Gives incorrect amount of water
This item is inconsistent with how much water it gives. We tested it 5 times in a row with a measuring cup after noticing it was giving 25ml less water each time. It has never given anywhere close to enough water. Usually between 20ml and 25ml less than the selected amount. Very disappointed as this is dangerous to the child and apparently can cause seizures
1 de maio de 2025
Resposta da Tommee Tippee AU
Hi Miles,
Thank you for getting back to us, and I’m really sorry again for the trouble this has caused, especially as you’ve taken the time to test the machine multiple times and are still getting inconsistent and insufficient volumes. That’s understandably very frustrating.
As you’re requesting a refund, we’ll absolutely do everything we can to support you through the process. You can find more details about our returns policy and next steps here:
https://www.tommeetippee.com/en-au/delivery-and-returns
Please let me know if you need any help navigating the process or have any further questions
Resposta da Tommee Tippee AU
Hi Marie,
Thank you for your feedback. We are delighted to hear that you found our website easy to order and this was delivered fast.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Thank you Tomee Tippee family
Thank you Tomee Tippee family. Great products and good after care support. Thank you to Sophie K, Jude, Dee, Rowan, Antony and Jo.
19 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Tanya,
Thank you so much for leaving such a lovely review with all of our parent care specialists , we will pass that on to them and really appreciate your feedback.
If you need any other assistance please do not hesitate to get back in touch,
Best wishes ,
Tommee Tippee
Great customer service
Great customer service! After having issues with leaking bottles they figured out I was sterilising them wrong causing the bottles to warp and leak and even though it was my fault they still sent me a new pack of bottles which I was not expecting 😊
6 de maio de 2025
Resposta da Tommee Tippee AU
Hi Emma,
Thank you so much for your kind review! We're really glad we could help figure out what was going wrong, and even happier to hear that you're now sorted. Everyone makes honest mistakes—it's all part of the learning curve—and we're always here to support you along the way.
We appreciate your understanding and are just pleased we could turn things around for you. If you ever need anything else, don’t hesitate to reach out!
Have a lovely day
Kind Regards
Tommee Tippee
Very efficient just need to update the…
Very efficient just need to update the status of the order as efficiently
5 de maio de 2025
Resposta da Tommee Tippee AU
Hi Katelyn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering process very efficient.
We'll be sure to pass your feedback on to the right department.
Best wishes,
Tommee Tippee
Pleasant Experience with assistance for Query
The Customer Service Help was very prompt, very friendly and understanding, I felt that they treated me well.
12 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Daniel,
Thank you for taking the time to leave a review today.
We are delighted to hear that you received such great service. If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing customer service
Amazing customer service! There was a problem with the delivery company, but Tommee Tippee helped me quickly and found a great solution straight away. So happy with their support!
2 de maio de 2025
Resposta da Tommee Tippee AU
Hi Yaharia,
Thank you for your feedback. We are delighted to hear that your received amazing customer service from our agent regarding your problem with your delivery and this was resolved for you quickly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Easy and quick process
I purchased a Tommee Tippee electric pump a few years ago when I had my first baby. Now that I need to use the pump, I contacted Tommee Tippee support team via facebook chat and the process was a breeze, and I was sent new replacement parts. I no longer have to worry if old parts could be affecting the pump's performance.
1 de maio de 2025
Resposta da Tommee Tippee AU
Hi JJ,
Thank you for your feedback. We are delighted to hear that your customer service agent was able to assist you with your replacement parts for your Electric Breast Pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
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