Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Ver mais
A empresa respondeu
Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
A empresa respondeu
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Austrália
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer service!
It’s 2.18am and I am writing this review only for the great services I have received from Sophie! Excellent customer service. My Tommee Tippee Dreammaker Sleep Aid is not working properly, Sophie tried her best to help and troubleshoot and finally sending me a new replacement! I am beyond greatful. So happy that I choose this brand. I will definitely recommend to everyone. 😀
30 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Ftz,
We are so glad to hear that our Specialist Sophie was able to provide you with excellent service!
Thank you for taking the time to leave us a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
absolutely incredible service
my cat chewed a hole in the air hose of my electric breast pump, i messaged tommee tippee asking if they sold parts as i couldn’t find them and Jenna replied saying she has sent me two. Absolutely incredible service im so greatful i will certainly recommend anyone to get a tommee tipped pump not only because it works great but cause the company has the best service around.
29 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Caitlyn,
Thank you for taking the time to leave a postive review today.
We're so glad to hear you received such great service. Our goal is to make parenting easier so you can enjoy those special moments with your children, it’s wonderful to hear that Jenna was able to help make that happen.
If you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
My query was tended to with great…
My query was tended to with great professionalism and speed.
Clear communication and friendliness
28 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Tiarra,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We hope you enjoy the rest of your week.
Best wishes,
Tommee Tippee
I was extremely happy with the service…
I was extremely happy with the service provided! And would recommend to everyone due to my experience :)
Thank you
15 de maio de 2025
Resposta da Tommee Tippee AU
Hi Amy-Leigh,
Thank you so much for your lovely feedback.😊 We are absolutely delighted to hear you had such a great experience with us and truly appreciate your recommendation.
If you ever need anything else, we’re always here to help.
Good product and customer service
I purchased the electric steriliser, FTM and was having trouble with the cleaning instructions. Emailed for support and Beverly got back to me very quickly detailing what's steps I needed and how to complete. Very happy with my product and customer service!
27 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Rhyannan,
Thank you so much for your kind review. As a first-time mum, it means a lot to know we could help make things a little easier.
We’re so pleased that Beverley was able to guide you through the cleaning steps quickly and clearly.
Wishing you and your little one all the best on this exciting journey.
Best customer service ever and I’ll…
Best customer service ever and I’ll always recommend to get products from here.
15 de maio de 2025
Resposta da Tommee Tippee AU
Hello Vibhuti,
We are so happy to hear that you received great customer service!
Thank you for taking the time to leave us a kind review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
The product is great but the shipping…
The product is great but the shipping was terrible. I order online so I don't have to spend time driving to get something. Despite telling the shipper to leave it on the porch, it was taken back to a post office that is 25 minutes away (there are at least three closer post offices). So I wasted nearly an hour in the car.
11 de maio de 2025
Resposta da Tommee Tippee AU
Hello Bill,
We are so sorry to hear that you have faced difficulties with the shipping of your order.
Rest assured we will feed this back and if you would like to discuss this further please contact us via the link below and one of our Specialists will be more than happy to help you:
Contact Us (https://www.tommeetippee.com/en-au/contact)
Best wishes,
Tommee Tippee.
Gives incorrect amount of water
This item is inconsistent with how much water it gives. We tested it 5 times in a row with a measuring cup after noticing it was giving 25ml less water each time. It has never given anywhere close to enough water. Usually between 20ml and 25ml less than the selected amount. Very disappointed as this is dangerous to the child and apparently can cause seizures
1 de maio de 2025
Resposta da Tommee Tippee AU
Hi Miles,
Thank you for getting back to us, and I’m really sorry again for the trouble this has caused, especially as you’ve taken the time to test the machine multiple times and are still getting inconsistent and insufficient volumes. That’s understandably very frustrating.
As you’re requesting a refund, we’ll absolutely do everything we can to support you through the process. You can find more details about our returns policy and next steps here:
https://www.tommeetippee.com/en-au/delivery-and-returns
Please let me know if you need any help navigating the process or have any further questions
Resposta da Tommee Tippee AU
Hi Marie,
Thank you for your feedback. We are delighted to hear that you found our website easy to order and this was delivered fast.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Thank you Tomee Tippee family
Thank you Tomee Tippee family. Great products and good after care support. Thank you to Sophie K, Jude, Dee, Rowan, Antony and Jo.
19 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Tanya,
Thank you so much for leaving such a lovely review with all of our parent care specialists , we will pass that on to them and really appreciate your feedback.
If you need any other assistance please do not hesitate to get back in touch,
Best wishes ,
Tommee Tippee
Great customer service
Great customer service! After having issues with leaking bottles they figured out I was sterilising them wrong causing the bottles to warp and leak and even though it was my fault they still sent me a new pack of bottles which I was not expecting 😊
6 de maio de 2025
Resposta da Tommee Tippee AU
Hi Emma,
Thank you so much for your kind review! We're really glad we could help figure out what was going wrong, and even happier to hear that you're now sorted. Everyone makes honest mistakes—it's all part of the learning curve—and we're always here to support you along the way.
We appreciate your understanding and are just pleased we could turn things around for you. If you ever need anything else, don’t hesitate to reach out!
Have a lovely day
Kind Regards
Tommee Tippee
Very efficient just need to update the…
Very efficient just need to update the status of the order as efficiently
5 de maio de 2025
Resposta da Tommee Tippee AU
Hi Katelyn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering process very efficient.
We'll be sure to pass your feedback on to the right department.
Best wishes,
Tommee Tippee
Pleasant Experience with assistance for Query
The Customer Service Help was very prompt, very friendly and understanding, I felt that they treated me well.
12 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Daniel,
Thank you for taking the time to leave a review today.
We are delighted to hear that you received such great service. If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing customer service
Amazing customer service! There was a problem with the delivery company, but Tommee Tippee helped me quickly and found a great solution straight away. So happy with their support!
2 de maio de 2025
Resposta da Tommee Tippee AU
Hi Yaharia,
Thank you for your feedback. We are delighted to hear that your received amazing customer service from our agent regarding your problem with your delivery and this was resolved for you quickly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Easy and quick process
I purchased a Tommee Tippee electric pump a few years ago when I had my first baby. Now that I need to use the pump, I contacted Tommee Tippee support team via facebook chat and the process was a breeze, and I was sent new replacement parts. I no longer have to worry if old parts could be affecting the pump's performance.
1 de maio de 2025
Resposta da Tommee Tippee AU
Hi JJ,
Thank you for your feedback. We are delighted to hear that your customer service agent was able to assist you with your replacement parts for your Electric Breast Pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Resposta da Tommee Tippee AU
Hi Lynn,
Thank you for your feedback. We are delighted that you found our website easy to shop and the delivery and product was great.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer service from Soph :)
Talked to a lovely helpful lady named Soph today and she’s been more than happy to help me in every way possible with my questions. Have had a bit of trouble with the horn sizing but she has helped me to the full extent and has sent out some different horn sizes and provided me with very helpful information :) VERY pleased with her customer service!!
12 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Terina,
We are so glad to hear that our Specialist Soph provided you with great service!
Thank you for taking the time to leave a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Resposta da Tommee Tippee AU
Hello Gill,
We are happy to hear that you had a fast delivery and we hope you enjoy our products!
Thank you for taking the time to leave a review, it is really appreciated.
Best wishes,
Tommee Tippee.
We ordered this and accidentally left…
We ordered this and accidentally left our shipping address as billing address so the item was getting delivered to an old address. We reached out to support who said they can’t help because the item was already shipped. A week later the item was shipped to the wrong address and delivered
Making customer service useless liars
I ordered on Tuesday Night on the 29th, immediately noticed the wrong address and contacted online support Tuesday night.
Also called first thing during Wednesday 30th during business hours as soon as support lines opened.
Customer service said it was already despatched and out of timeframe for amendments.
The following Monday on the 5th a full 5 days later is when we Received the email notification that the order had been dispatched?
2 days later on Wednesday the delivery company had collected the item and and delivered 2 hours later to the wrong address.
So either the timeframe for amending and order is 0 business hours, or you have a support team who delight in providing the most frustrating experience possible whenever a customer makes a small mistake during the ordering process.
Just don’t buy directly from them and you will be fine.
29 de abril de 2025
Resposta da Tommee Tippee AU
Hello Ed.
Thank you for taking the time to leave your Feedback.
We are very sorry to hear the issue you have experienced with your Order/Delivery.
Please accept our apologies for any inconvenience this has caused.
Our Agents will always do their very best to help in any way they can, we are truly sorry this was out of the timeframe to be able to amend the details.
We would like to look into this further, could you please contact us Quoting Reference Number 78889.
Contact Us (https://www.tommeetippee.com/en-au/contact)
Best Wishes
Tommee Tippee
I’d like to thank Tommee Tippee for…
I’d like to thank Tommee Tippee for their customer service. After my previous complaint, they kindly sent me a new electric breast pump. I haven’t had the chance to use it yet, but I hope it works well. I really appreciate that my concerns were heard and addressed—thank you again for following up and providing a replacement.
29 de abril de 2025
Resposta da Tommee Tippee AU
Hello Di,
Thank you so much for taking your time to leave this lovely review after the issues you originally had with your Made for Me™ Electric Breast Pump.
We are very pleased that this was resolved with a replacement so you can go back to feeding little one.
We hope you enjoy the new Breast pump and please get in touch if you need help again.
On behalf on Tommee Tippee thank you for contacting in.
Kind Regards
Tommee Tippee
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.