Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver mais
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Leia as opiniões dos outros
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Ver mais
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Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
A empresa respondeu
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Austrália
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service was great
Spoke to Rowan regarding a piece i was missing, he was professional and very quick to respond to my enquiry. He sorted out ordering and shipping the piece for me and I am very happy with how quickly my problem was resolved.
11 de julho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Emily,
Thank you so much for your kind review! We're thrilled to hear that Rowan was able to assist you so promptly and professionally. We always aim to provide quick and helpful support, and it's great to know your issue was resolved to your satisfaction. We'll be sure to pass your lovely feedback on to Rowan, it will make her day!
If there's anything else we can help with in the future, please don't hesitate to reach out.
We hope you have a lovely day
Kind Regards
Tommee Tippee
great quick service
great customer service provided by Dee after being contacted via the website. was contacted within half an hour of submitting a question via the website (in business hours) which is among the best customer service I have received on any website! very helpful and provided everything I needed.
7 de julho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Trina,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Dee was able to assist you so quickly and thoroughly, providing excellent service is exactly what we aim for. We'll be sure to pass your feedback along to Dee and the rest of the team.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Have a lovely day
Kind Regards
Tommee Tippee
Told me to send the bottle container…
Told me to send the bottle container attaching to the wireless breast pump. Send us 2 broken fillers.
26 de junho de 2025
Resposta da Tommee Tippee AU
Hi Nebu,
Thank you so much for taking the time to leave us a review. We're truly sorry that you received the wrong items initially, that's certainly not the experience we aim to provide. That said, we're really glad you reached out to us, and we're pleased our team was able to step in quickly and get the correct parts sent out to you.
We appreciate your patience and understanding, and we hope everything is now sorted to your satisfaction. If there's anything else we can do to help, please don’t hesitate to get in touch, we're always here for you!
Great quality products
Great quality products, all my babies have loved their tommee tippee bottles and taken straight to them despite being nursed. Only brand I will use.
25 de junho de 2025
Resposta da Tommee Tippee AU
Hi Danielle,
It is so great to hear you and your babies love our products, just as much as we do! Thank you for taking the time to leave your review.
-Tommee Tippee
Great customer service
All the staff I spoke with were super helpful (Jenna, Sam, Rowan, Susie) they sent me detailed help with replacing my parts and ensuring I had the correct measurements etc. They sent all the items I needed on Friday and received by Tuesday super quick delivery. Very grateful to everyone who helped out, great customer service received.
27 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Sophie,
Thank you for taking your time to leave a lovely review on your experience.
We are glad to hear that you found our customer service team to be helpful and informative when assisting you with your query, we are thrilled to hear that this has been resolved. We understand how important it is to ensure that you have the correct measurements when it comes to feeding times, and we are happy to hear that you are able to get back to your little one with no issue.
We are also glad to hear you are satisfied with the service and your experience with our team!
Wishing you all the best,
Tommee Tippee
Resposta da Tommee Tippee AU
Hello Lisa,
We are so glad to hear that the service provided to you by our Specialists was friendly and helpful!
Thank you so much for leaving a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Amazing aftercare
Amazing aftercare, really impressed. Angel and Jenna from the help line were really helpful. Thank you
2 de junho de 2025
Resposta da Tommee Tippee AU
Hello Sarah,
Thank you for the review it is very much appreciated.
We are glad to hear Angel and Jenna was really helpful and solved your query.
Amazing Customer Service
Jenna was so lovely to speak with and was open in discussion of our inquiry. She was very helpful and gave clear instructions on how to find what we needed with open communication checking in with us post. Made for a very quick resolution and we are very thankful!
13 de junho de 2025
Resposta da Tommee Tippee AU
Hi Meg,
Thank you so much for your kind words! We're thrilled to hear that Jenna was able to provide the support you needed and that her clear communication helped resolve your inquiry quickly. We’re especially glad to know that her follow-up made a difference, it’s something we truly value in our customer care.
We'll be sure to pass along your appreciation to Jenna! If you ever need anything else, don’t hesitate to reach out.
Have a lovely day
Kind Regards
Tommee Tippee
My dummies and phone pocket are just…
My dummies and phone pocket are just great!!
10 de junho de 2025
Resposta da Tommee Tippee AU
Hi Caitlin,
It is great to hear that you are impressed by our invention. Thank you for taking the time to leave a review.
-Tommee Tippee
Superheroes
Tommee Tippee staff went out of there way to help get an important gift that needed to be here on a certain day. We and the family can not thank you enough.
30 de maio de 2025
Resposta da Tommee Tippee AU
Hi Stewart,
So glad to hear you were able to receive your order in time. We hope the gift receiver enjoys the product, just as much as we enjoy making it.
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
I have bought the tommee tippee single…
I have bought the tommee tippee single breast pump and the flange is too big. I reached out and with great response time, a lovely lady named Debbie assisted me on our to measure for the correct fit and has sent out inserts for free. Amazing experience!
21 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Brooklyn,
We pride ourselves on providing great quality products and even better service. We are so glad to hear this has been the case, in your experience with us, with the help of Debbie!
Thank you for taking the time to provide us with your feedback.
-Tommee Tippee
The product packaging arrived damaged
The product packaging arrived damaged. Luckily products were fine however.
9 de maio de 2025
Resposta da Tommee Tippee AU
Hi Jane,
Thank you for your feedback. We're really sorry to hear that the packaging arrived damaged, that’s not the experience we want for our customers. We're glad to know the products inside were still in good condition.
We’re always working to improve our packaging and will certainly look into this to help prevent it from happening again. If you ever have any issues or concerns in the future, please don’t hesitate to reach out, we’re here to help!
Kind Regards
Tommee Tippee
Using Facebook/messenger Tommee Tippee…
Using Facebook/messenger Tommee Tippee staff quickly responded and were able to work out replacement components I required.
19 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Sam,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are very happy our customer service team was able to resolve your question.
Best wishes,
Tommee Tippee
Great customer service
I have the Tommee Tipper Made for you electric breast pump and I needed new parts for it.
I spoke to a lady named Jenna in regards to this, she was absolutely lovely to talk to. She assisted me to get the replacement parts I needed and made me feel like I was a valued customer.
18 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Emily,
Thank you so much for your lovely review! We are so pleased to hear that Jenna was able to help you out and make you feel like a valued customer that’s exactly the experience we want every parent to have.
We will be sure to pass your kind words on to Jenna she will be over the moon to know she made such a positive impression!
Best wishes,
Tommee Tippee
I contacted Tommee Tippee via Facebook…
I contacted Tommee Tippee via Facebook as my bottle was faulty. I was issued a replacement bottle the same day without issue. Very impressed.
17 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Nicole,
Thank you for taking the time to leave a review today.
We do apologise to hear about the issues you faced with your bottles, however it is great to hear you were able to get this resolved so effectively.
If you ever need any more support please do not wait to reach out.
Warm Regards,
Tommee Tippee
Resposta da Tommee Tippee AU
Hello Eden,
We are so glad to hear that the service you received was helpful and efficient!
Thank you for taking the time to leave a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippe.
Excellent customer service
4 de junho de 2025
Resposta da Tommee Tippee AU
Hello Bibin,
We are thrilled to hear that our Specialist provided you with excellent service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Best customer service from JADE!!!
I messaged Tommee Tippee Facebook page to make aware that I followed all instructions on the box to self sterilise the bottles and it did not work out. JADE was AMAZING with communication she was fast, kind and very helpful I explained my situation and she had all ears and even gave me FREE bottles that I was not expecting at all. So thank you Jade for your time and effort in understanding my situation and having a great outcome!
13 de junho de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Rangitutehanga,
Thank you so much for your lovely review in relation to the amazing service that you have received from Jade.
We are please to hear that this was dealt with quickly for you and you then received the free bottles needed to feed little one.
We will make sure that Jade is giving this feedback to show how well she has done.
We hope to hear from you again soon and thank you for contacting us.
Kindest Regards
Tommee Tippee
So grateful
I sent a Facebook message to Tommed Tippee AU asking where I could purchase different size flanges for my pump - not only were they super quick at replying to me but they sent me 2 sets of flanges in the size I needed for FREE ( I was more than happy to pay for these). Totally recommend TT
19 de maio de 2025
Resposta da Tommee Tippee AU
Hi Caitlin,
Thank you so much for your lovely message. 😊
We are thrilled to hear that our team could help you so quickly and even better that the correct flange sizes were sent out to you free of charge!
We’re always here to make your feeding journey a little bit easier, and it means the world to know you’d recommend us
Helpful customer service
Was having issues with my breast pump causing damage as the horn was too big, spoke to customer service where they helped me with sizing and test out two new sizes.
30 de maio de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hello,
Thank you so much for your lovely review about the service that you have received from one of our Parent Care Specialist.
We are delighted that you have left this lovely review and for contacting us so we can assist.
We hope your Electric Breast pumps works as expected once you have the nee Horns to use.
Kind Regards
Tommee Tippee
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