tomstrunks.com Opiniões 292

Exceptional customer service; I brought something that was too big, and I had an issue trying to return it via the QR code. I emailed them; they replied super quick and sent me what I needed to complete the return. No battles, no fuss, just great CS. Bravo!

Friendly, helpful and professional company selling great quality clothing with a sustainable philosophy - met them at the Great Yorkshire Show where the team were fantastic!

The customer service team at Tom’s trunk has been most helpful and very efficient at dealing with our problem. My daughter’s trousers were faulty and this was sorted in no time thanks to the friendly team. The products are good too!

Good quality items, reasonably priced and excellent customer care

My teenagers absolutely love these trousers and shorts. Such fabulous quality and customer service second to none. Highly recommend!

Thank you to everyone at the Toms Trunks team for being so lovely and helpful!

I purchased some trousers from their pop up at the Yorkshire Show, and the staff went above and beyond to help me find the right fit and style.

Romy from the customer service team couldn’t have been more helpful with my query as well, I really appreciated her helpfulness and very quick response time.

I can’t recommend this company enough as not only are their products the best, so is their team!

This brand is just the best- great design, fit, quality and price. Lifetime purchases that you cant wear out save you cant just have one pair! Delightful people to deal with with a morals. Highly recommended and will be buying more.

Amazing customer service. I ordered the wrong size, emailed the customer service team and the corrected immediately despite it being late at night. Brilliant

Extremely fast customer services response, all sorted, really helpful and great manner.

Romy was very helpful. Quick postage.

Have bought from Tom‘s Trunks many times and have always received excellent service and fast delivery, Unfortunately, I had to send a couple of items back due to them being too big, but they got lost in the Royal Mail system (thankfully I had a tracking number) but still, Tom‘s Trunks refunded me though they were not at fault. Excellent customer service. Would so recommend this company!

Great trousers and fantastic customer service with extremely quick response times to a query.

I've ordered trousers from Tom's Trunks before. I love them. Ordering this time, I messed up putting my phone number for the order - emailed customer service and got a really fast and helpful reply. All I all a fantastic experience all round

My teenage daughters are huge fans of the classic trousers and they are great quality. I emailed customer services today (Sunday) and received a response to my query within 5 minutes. Amazing customer service. Great product and great service, keep it up!

Fantastic customer service by Ollie, 20 second reaction time, immediate reply and issue solved. Thx!

I emailed customer service regarding my order. I’d received a confirmation email, but hadn’t heard about delivery and was hoping my items would be here before going on holiday. I received a response with a few hours to confirm my clothes were on their way. First class service!

Amazing customer service as I maned to accidently send it to a wrong address and there replied straight away on a Sunday this is really amazing. Can't wait to receive my product and leav another review

Ordered the lounge pants in dark blue and shorts in green wasn’t a fan of the fit on the shorts but they sorted me out well with the returns and ended up changing the shorts for the lounge pants in the same colour amazing company and very honest service :)

I believe that the product has moved manufactures and everything now is over sized compared to last year.
Customer service is appalling. I sent some stuff back as its oversized and refund wont processed properly and I had to chase and chase.
The company never apologised and said on several occasions that I would have to chase the bank. They simply could not be bothered. Romy was the person or a pseudonym they also do not have a telephone number, they simply hide behind a screen

The products are great first up. Great quality and an ethical and great vibe to the brand. However customer service also been excellent following an order mix up resulting from a surprise gifted couple of pairs. They helped to sort the confusion and exchange where needed. All very seamless with great customer comms.