tomstrunks.com Opiniões 292

Great customer service. Romy was very helpful and friendly when i sent the parcel to the wrong address. The problem was sorted very quickly :) thanks again!

I’ve never experienced such good customer service in my life! Romy from their customer service team was super helpful and quick to respond and went above and beyond to sort my exchange out so that the new size arrived the next day! Also the trousers are such good quality - I love them!!

A fun brand! I bought some items for my boys' birthday, they loved all the pieces
The customer support team is also fast and helpful.
I would fully recommend

Friendly and helpful approach to customer service. Great quality of product, very nice brand.

Amazing shorts and even more amazing customer service! Purchased one pair then quickly ordered more! Wash well look great ! I made a mistake ordering the wrong size on one pair - very quick to reply and sorted out the same day. Great to receive such good customer service!

I purchased a pair of linen trousers but they were slightly too big for me. It was very easy to return and order a new smaller size. The comms were also very prompt & informative.

I purchased a pair of Tom's Trunks at Cowes Week a a couple of years ago where they had a stall. They were lovely material and so I decided to try them again and recently purchased another pair of trousers. Unfortunately the sizing isn't great for women. The last pair I purchased was good and they weren't too long but my second pair are way too long and too large. I purchased a size slightly larger as the other pair were a little tight but there was no rhyme or reason why they are so much larger. It's possibly because they are unisex which really isn't the greatest idea . I have mentioned this to the company as the material is lovely to wear but they need to reconsider their sizing for us ladies!

Amazing customer service. There was a slight issue with a returns item and within 10 minutes it was completely sorted. Couldn’t recommend enough.

Great customer service. Ollie is brilliant! Thanks all

Everything about this brand, products and customer service is top notch. I ordered the wrong thing and within minutes of emailing I had a response and the issue was sorted.

Very impressed with the quality of the shorts and trousers. The linen is not C-thru and does not crease. Lots of compliments received. The customer service has been excellent as I ordered multiple sizes as they were a gifts and very quick to respond. Highly recommend this brand.

Always great customer service. Super quick reply emails and sorting of any issues. Great product. 👍

Really great customer service, I made a mistake in my order and Ollie from customer support was able to cancel it before it got shipped out and issued a refund and I was able to place my new order in the same day.

Great email communication about a sizing query. Easy website to navigate.

Simple order process, and incredibly fast and efficient customer service on expected delivery. What a difference an accurate and fast response makes when dealing with a company - thank you :) Looking forward to receiving the products.

Great Service. Within 5 minutes of notifying Id placed an order for the wrong size my order was cancelled and another made. Very efficent and helpful. and the clothes are great quality too!

Amazing customer service. I had a query on a Sunday evening. Replied straight away. Very impressed and love their products, great quality.

Amazing ! - spoke to Ollie on the matter of sizing as id ordered the wrong size within 20mins of sending the email on a Sunday they cancelled the ordered and issued a refund so I could get the correct size !!

Excellent service, I managed to put the wrong shipping address on my order, 1 quick email and it was resolved in 15 minutes. Wish all companies had that customer service!!