Total Tiles Opiniões 

1684
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very quick indeed with supplying my sample tile and wrapped well so no complaints there. Dealt with my queries over pack quantity and gave reassurance over assortment availability as this particular T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited the showroom to select tiles for first project. But found using sample service worked well for second project. I have used Total Tiles 3 times now - advice, service and prices have always b... Ver mais

Classificada 5 em 5 estrelas

Excellent service from the start ordered some samples that were incredibly well wrapped, choose design and ordered on line, including all grout, adhesive and sealant over 1/2 a tonne. Came on time and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de azulejos
  2. também em
  3. Loja de acessórios para casas de banho
  4. Loja de bricolage, casa e jardim
  5. Loja de pisos
  6. Loja self-service

Sobre Total Tiles

Escrito pela empresa

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1684)

160 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Disgraceful delivery service and shocking redelivery charges

Absolutely disgraceful delivery service.

This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.

30 de março de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Dear Anatolie,

We are so sorry to hear about your delivery experience. We completely understand your frustration and apologise for the inconvenience caused.

To clarify, at the point of purchase you are able to select a preferred delivery date from the available options. However, we are unable to confirm a specific delivery time in advance.

For customers who do require a more specific estimated delivery time, we encourage you to reach out to our customer service team on the day, who will do their best to provide a more accurate update. We are sorry that on this occasion this did not happen, this is not the experience we want for our customers.

We appreciate you taking the time to share your feedback as it helps us to improve. We hope to have the opportunity to welcome you back as a customer in the future.

Kind Regards
Michelle

Classificada 5 em 5 estrelas

Excellent communication

Excellent communication, and the tiles were amazingly well wrapped on a small pallet - perfect!

6 de abril de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Hi Philip,

Thankyou so much for your review and kind feedback - we are pleased to hear of your positive experience with Total Tiles.

Many Thanks
Michelle

Classificada 5 em 5 estrelas

Nice range, good delivery

Nice range of tiles. Very pleased with the quality of the tile I selected. Delivered as planned.

1 de abril de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Thankyou for your review, we really appreciate you taking the time, we hope your project has gone well.

Many Thanks
Michelle

Classificada 5 em 5 estrelas

Great company to deal with

Great company to deal with, had an issue with delivery which was out of their control but they kept me informed and updated me regularly. Packaging was amazing too. The only breakages were my OHs fault because he was rolling the bubble wrap off - top tip, cut through the bubble wrap - would use again if the need arose.

24 de março de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Hi Mezza,

Thankyou so much for your review, we really appreciate you taking the time - your feedback means a great deal to us.

Many Thanks
Michelle

Classificada 5 em 5 estrelas

Half the price of Topps tiles with very…

Half the price of Topps tiles with very fast service

28 de março de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Hi Steve,

Thank you so much for acknowledging our prices, we work incredibly hard to keep our costs as competitive as possible, so it is always wonderful to hear when that is noticed and appreciated.

Many Thanks
Michelle

Classificada 5 em 5 estrelas

Great product

Great product, excellent service and genuinely helpful staff.

28 de março de 2026
logótipo da Total Tiles

Resposta da Total Tiles

Hi Dave,

Thankyou for your positive review, we really appreciate you taking the time to share your experience with Total Tiles, it means a great deal to us and we hope to assist you again soon.

Many Thanks
Michelle

Classificada 5 em 5 estrelas

Absolutely thrilled to bits with the…

Absolutely thrilled to bits with the tiles I ordered, because they were old sizes I had to replace. I could not get the size I needed anymore , but found them on total tiles.. delivered quickly and well wrapped and protected, definitely would recommend company

2 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Order delivered on time

Order delivered on time, a few broken tiles but customer services were willing to help and send me replacement - that's what you would expect from a top class online service. Would definitely use again.

17 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional customer service

Jon was exceptionally helpful in every aspect of ordering and giving me advice.
I was left with ordering Tiles and had no idea what I was doing so Jon guided me through the process. Cannot rate this company highly enough. Will definitely use again.
Many thanks.

13 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The best thing about this company is…

The best thing about this company is their customer service, it is brilliant. They go over and above to make sure you are happy with your order and phone you if they think there are any issues. Very rare these days! Thanks Total Tiles!

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good old fashioned service

We had been trying to find some particular tiles which all suppliers including TT listed as 'out of stock'. We sent an enquiry on the off chance, they found some for us and they were delivered a few days later. The service was prompt, polite and efficient and the price was right. We will use them again.

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service Team

Great Customer Service Team, Best Price online, Delivered on Time would certainly recommend to anyone looking for tiles , I totally love My floor and it goes perfect with my New kitchen
Thanks,
Lynda Scott

5 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company at all costs

Avoid this company at all costs! Tiles are cheap. They crack and chip when breathing on them. Company ignore your complaints and try to blame the tiler. Save yourself the grief and find a reputable supplier.

7 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all cost

Avoid at all cost. Sold me tiles which are faulty then when i contacted them i was imformed they went into administration so no chance of money back. Now down 600 for tiles 780 to get fitting and will need to start again.

7 de novembro de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais