Tileflair Opiniões 

Resposta da Tileflair

Publicada há 3 dias

Thank you for your lovely review, Kathy. We're so pleased to hear James at our Reading showroom was able to help you find the right tiles for your project. It's great to know the advice and support you received made the process of choosing tiles easier.

He will be happy to hear your feedback. Helping customers choose with confidence is exactly what we aim for.

We hope the tiles look just right in your home, and we'd love to help when you're ready to place your order.

Resposta da Tileflair

Há 4 dias

Thank you Klaudia, glad to hear your sample arrived well packaged and that the QR code made it easy to identify the product. We've designed our samples to make the tile selection process as straightforward as possible, so it's great to know that feature was helpful.

If you'd like any advice when narrowing down your favourites, we're always happy to help.

Resposta da Tileflair

Há 4 dias

Thank you, Maria. We're pleased to hear your tile sample arrived promptly. Ordering samples is a great way to find the perfect tile, and we're glad everything reached you quickly.

When you're ready to choose your tiles, we're always happy to help.

Resposta da Tileflair

Há 4 dias

Thank you for your review! We're pleased to hear you had a positive experience with our team. We look forward to helping with your next project.

Resposta da Tileflair

Há 4 dias

Thank you for your lovely review, Linda. We're so pleased to hear Alex at our Reading showroom was able to help and make the return process straightforward for you. Alex will be pleased to hear she left such a positive impression. Creating a friendly, hassle-free experience is exactly what we aim for, and it's great to know you felt well looked after.

We look forward to welcoming you back when your next project comes along!

Resposta da Tileflair

5/10/2026

Thank you for your feedback.

We're sorry to hear that some of the tiles in your delivery arrived damaged. While every order is carefully packed before leaving our warehouse, ceramic tiles are fragile products and can occasionally sustain damage during transit.

We can see that you contacted our customer service team earlier today and that replacement tiles have already been arranged for you. We're pleased we were able to respond promptly and begin resolving the issue for you.

Should your tiler identify that any additional tiles are required as a result of the damage, please let us know and our team will be happy to help.

Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.

Resposta da Tileflair

5/10/2026

What a lovely review, El, thank you.

We're delighted to hear the Warmley team helped make such an important project feel that little bit easier. Nick, Lee and Corey will be thrilled to read your comments, and we'll make sure they're shared with them. It's especially nice to hear that Nick's patience and support stood out throughout what sounds like a particularly complex order.

Resposta da Tileflair

2/10/2026

Thank you for your fantastic review, Mr Pryor. We're so pleased to hear Matt and Lewis provided such excellent support throughout the process, from helping with your tile selection to assisting with the return of your surplus tiles.

It's great to know that everything was handled smoothly. Matt and Lewis will be happy to hear your feedback, and we're grateful for your recommendation.

We look forward to helping with your next project and are always happy to assist whenever you need us.

Resposta da Tileflair

2/10/2026

Thank you for your wonderful review, Fiona. We're so pleased to hear you were impressed with the sample service.

Getting to see and feel the tile properly makes all the difference, so we're glad the samples helped. When you're ready to choose your tiles, we're always happy to help with your project.

Resposta da Tileflair

29/09/2026

Thank you for your feedback, Shareene.

We're sorry to hear that the sample wasn't what you were expecting. Our free cut tile samples are supplied at approximately 100x100mm and are intended to help customers assess the colour, finish and overall suitability of a tile in their home before placing an order.

As many of our tiles are available in larger formats, supplying full-size samples free of charge would unfortunately not be practical due to product and delivery costs.

If you'd like to see the tile in its full size before making a decision, you're welcome to order an individual tile from our website or visit your local Tileflair showroom, where our team will be happy to help.

Thank you again for taking the time to share your feedback.

Resposta da Tileflair

23/09/2026

Thanks for taking the time to leave a review, Jj. We're pleased your samples arrived quickly and that you were happy with the quality. It's also great to hear you found the guidance helpful in choosing the right option for your project. We appreciate your feedback and hope to help again when you're ready to place your order.

Resposta da Tileflair

23/09/2026

Thank you for your review. We're delighted your samples arrived quickly and that you're pleased with the tiles. When you're ready to move forward with your project, our team will be on hand to help with any questions and make the ordering process as straightforward as possible.

Resposta da Tileflair

23/09/2026

What a lovely review to read, thank you. We're so pleased the Reading team made you feel welcome and took the time to help you find the right tiles for your project. Creating a relaxed, helpful experience is exactly what we aim for, so it's wonderful to hear this reflected in your visit. We really appreciate your recommendation and hope to see you again soon.

Resposta da Tileflair

18/09/2026

Thank you for your feedback, Ros.

We're very sorry that your sample order has taken longer than expected to reach you. Having looked into this, one of the samples requested was held at a different Tileflair location and, unfortunately, there was a delay in transferring it to our central warehouse for dispatch.

This is not the level of service we aim to provide, and we're currently reviewing what happened to help prevent similar delays in future. The outstanding sample is now been transferred to our warehouse, and we'll be working to get your order dispatched as quickly as possible.

If there's anything further we can do to assist with your project, please contact our customer service team at hello@tileflair.co.uk and we'll be happy to help.

Resposta da Tileflair

18/09/2026

We're so pleased you were able to find such a good match, Julie. It's always rewarding to help with projects where finding the right tile makes all the difference. Thank you for your lovely comments about both our sample service and your order.

Resposta da Tileflair

18/09/2026

Thanks for the fantastic feedback. We're really pleased you had such a positive experience with the Swindon team and appreciate you choosing Tileflair. We hope to see you again when your next project comes around.

Resposta da Tileflair

18/09/2026

What a wonderful review, Sarah. Thank you for recognising the support Alex provided throughout your project. We'll make sure she sees your comments, which I'm sure will mean a lot to her. We're also pleased any issues with your delivery were resolved quickly and that you're happy with the finished result. Enjoy your new space!

Resposta da Tileflair

18/09/2026

It's lovely to hear you enjoyed your visit, Sally. Choosing tiles is such an important part of bringing a room together, so we're pleased the team could help make the process easier. Thank you for your kind words and for choosing Tileflair.

Resposta da Tileflair

18/09/2026

Thanks so much for taking the time to leave a review, Kirsty. We're delighted Lewis and Jayde were able to help get everything arranged for your new bathroom. We'll be sure to pass your kind comments on to them. Wishing you all the best with the project!