Avoid this company. Book direct yourself. I booked a driving experience at Thruxton and track days took the money from a voucher I was given as a present and the cash top up but 4 days before I receiv... Ver mais
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Leia as opiniões dos outros
we had a lovely and unforgettable time with my son and his wife when the grandchildren were treated to a fantastic driving experience . all the staff were very good at what at times is a very fast m... Ver mais
My trackday experience today was made great due to Duncan knowing the track like the back of his hand and getting me to use the full track and hit the corners at the correct speed and position and mak... Ver mais
The staff were fantastic, unfortunately didn't catch all their names but Karen was fabulous. The amount of waiting around unfortunately knocked off a star. We were over an hour over a 2 hour time slot... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de organização de eventos
- Fornecedor de brindes corporativos
- Loja de lembranças
- Loja de veículos motorizados para competições
Escrito pela empresa
Trackdays.co.uk offer a complete list of UK Car and Bike Track Days as well as Driving Experiences. Order a gift voucher for an experience or book directly onto a date. Trackdays.co.uk has the best customer service rating in the industry and was founded by an ex Racing Champion. For an unrivalled booking experience and excellent customer service. Look no further.
Informações de contacto
Threshelfords Business Park, CO5 9SE, Colchester, Reino Unido
- 01376 809001
- info@trackdays.co.uk
- trackdays.co.uk
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde dentro de uma semana
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VERY DISAPPOINTING!!
What was advertised as a 2 hour driving experience was 10 minutes. The rest of the time was trying to sell other things e.g. video, more laps etc. VERY DISAPPOINTING !!
7 de abril de 2025
Opinião espontânea
Resposta da Trackdays Limited
UPDATE: 14th April 2025, 08:56am
Good morning Victoria,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
Thank you as well for your response to our Information Request email. Unfortunately, we have been able to locate details of your booking on our records with the information that you have provided.
So that we may resolve your dispute as soon as possible, we would please ask you to get in touch with our Customer Service team as soon as possible, supplying your full details along with your voucher reference starting with VEN, this would be much appreciated. We will endeavour to update with our full reply once investigations are completed.
We look forward to hearing from you soon,
Kind regards,
The TrackDays Team.
What helpful friendly service
What a lovely friendly and helpful woman I spoke with on the phone. She sorted my request so quickly and with a pleasant manner.
4 de abril de 2025
Resposta da Trackdays Limited
Hi Angie, thanks so much for booking a driving experience with Trackdays and for your positive feedback. We're glad to hear our customer service team were a great help in getting this booked in and confirmed for you today!
Excellent Service & Becky was very helpf
1 de abril de 2025
Resposta da Trackdays Limited
Good morning Elaine, thanks so much for your positive feedback and for booking a driving experience with Trackdays. We're glad to hear you had good customer service from our team with getting this booked in and arranged!
Absolutely disgusted
Absolutely disgusted.
I was given a driving experience as a gift by a family member who was unaware at the time due to the very early stages that I was Pregnant.
I attempted to extend the experience for a reasonable time after my due date to give my body and mind enough time to recover but Trackdays wanted to charge me to do so.
I read on the Trackdays website under extensions that medical conditions that mean you are unable to use the voucher for the majority of the voucher validity time would be taken into consideration on a case-by-case basis and obviously driving a super car...G-force and pregnant a bit no no. So I opened a webchat with one of their agents to discuss further as I know that being pregnant isn't a medical condition but I physically cannot drive a supercar as it is unsafe and not approved by my GP and thought this would be a reasonable request as this would be for the majority of the voucher as well.
The agent (don't know their name as its through computer chat and their name is not provided) said that they would not extend my voucher free of charge as they do not think pregnancy is a good enough reason to not have to pay the fee. After dispute the Agent asked for my due date and then did offer an extension to March 2026 (3 months extra) at no fee which I said multiple times that I appreciated this but in my personal opinion I just don't feel like this will be long enough.
So, as they offered the extension and I was not happy with that length of time, I would pay for the extension but as stated on their website the charge is to counter any price changes to the experience that the provider may apply when it comes to me booking, so I requested confirmation that IF the price of the experience does not change then TrackDays have not incurred any additional costs to me extending the experience then I would receive the charged amount back which I feel is fair.
TrackDays would have applied an administration charge to the initial booking as they are a 'booking agent' so they have already profited from the booking of my experience so why is it fair for me to have to pay a further fee for something that may or may not happen. If it does, no problem they can keep the fee but if the price of the experience does not change then why should Trackdays benefit financially as a business from my physical inability to do the experience within the initial voucher time given.
Further into the conversation the agent contradicted themselves on what the fee is actually there for (copy of the conversation below):
Agent:
"It will be 10 months on top of the current expiry. If the provider increases the price of this package this year, we would end up absorbing the cost, as they will expect to be paid based on the new price, if booked next year, one of the reasons we charge extension fees"
Further on in the conversation... Agent:
"you are not covering our costs, we are a booking agent, so we retain a small commission for the experience price, we won't absorb the costs, however that isn't the only reason we charge the extension fee."
So initially they will absorb the cost of increase but then later in the conversation they wont absorb the cost and they retain a small commission... so obviously I called the agent out on this contradiction which they did not like. Unfortunately, it seemed that me highlighting this mistake made by the agent ruffled a few feathers as they shortly after made the following inconsiderate and rude comment...
"We do use flexibility, where customers are injured or suffering from a medical condition, if it affects their ability to use the voucher. An uncomplicated pregnancy isn't a medical condition."
Not at any point throughout did the agent ask me what my GP or midwife have considered the risk factor of my pregnancy to be. They have just assumed that I have and will not have any complications and that I am a low risk pregnancy.
The Agent then felt that the following was a reasonable comment to make:
"As driving during pregnancy is quite normal."
To which I calmly responded with:
"Yes, driving a normal car on a normal road is perfectly fine with an adjusted seatbelt not going across my stomach, however driving a supercar where g-force is going to very likely is not safe to do whilst pregnant."
I am disgusted with how I have been treated and my reasons being completely disregarded. I have said I will pay the charge to extend but I would like the charge returned to me if the cost of the experience has not changed when it comes to me booking the experience. Not unreasonable at all.
31 de março de 2025
Opinião espontânea
Resposta da Trackdays Limited
Good afternoon Kimberly,
Thank you for leaving us your feedback on the Double Supercar Thrill experience you were given as a birthday gift from Trackdays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
We are sorry to hear that your experience with redeeming and using your voucher has not been entirely satisfactory. Having spoken to our customer service team, and investigated your booking on our records, we can see that a Live Chat was started with them earlier today at 10:23am, advising that you were unsure if you were going to be able to use the voucher for the experience owing to the fact that you are pregnant.
From what we understand, you advised our team member in the course of your conversation that your current due date is at the beginning of October this year. Our team member offered a free extension of this voucher to March 2026. They also advised that alternatively, an extension will be possible on the voucher as it is still in its current validity period, however, that a fee of £35 will be applicable in order to extend this to October 2026, and that this fee will not be refundable, as outlined in our Terms and Conditions.
Our position on this still stands. Alternatively, we do have a free Voucher Exchange service available, whereby you can exchange the voucher for this experience for an alternative one that may be more suitable.
We are aware that you have requested this matter be escalated to a Director, who will respond to you in due course.
Kind regards,
The Trackdays Team.
Great customer service
Lady who dealt with me was lovely, very helpful and proffessional..
29 de março de 2025
Resposta da Trackdays Limited
Hi Jo, thanks so much for your positive review and for booking your driving experience with Trackdays. We're glad to hear our customer service team were a great help with getting this booked in and confirmed today.
Becky was extremely helpful throughout…
Becky was extremely helpful throughout the process despite me re-arranging the dates. Great customer service.
28 de março de 2025
Resposta da Trackdays Limited
Hi Julian, thanks for your positive feedback and for booking a driving experience with Trackdays today. We're glad to hear you had good customer service with getting this confirmed and arranged!
Very helpful and a smooth experience
21 de março de 2025
Resposta da Trackdays Limited
Hi Tracy, thanks for booking a driving experience with Trackdays - we're glad to hear you had good customer service from our team today getting this booked in and confirmed!
Great customer service and experience
Great customer service,
very knoledgeable, very clearly explained and extrmely easy to book.
I would highly raccomend Tracdays Limited
20 de março de 2025
Resposta da Trackdays Limited
Hi Valerio, thanks so much for your positive 5 star review and for choosing Trackdays to book a driving experience with. We're glad to hear you had good support from our customer service team getting this confirmed and booked in today!
BE VERY CAREFUL …
BE VERY CAREFUL booking with this company. Purchased insurance cover as part of package but won't reimburse us for our daughter (it was a 16th birthday present) being ill and unable to attend on the day. Unbelievably insurance requires proof of illness from GP/hospital!!!
Update following response from Trackdays:
Utterly disgraceful.
Your response captures perfectly the essence of the Unaccountability Machine. How convenient for you to delegate any responsibility to outsourced companies and hide behind ‘this is what the policy says’. Clearly you see no room for flexibility, let alone doing the right thing.
In short, your response screams out that Trackdays just doesn’t care. So, here it is in black and white for all to see.
Regardless of whether you outsource to others Trackdays is the front end, the public face of the operation. It is your reputation that is harmed in cases like this. Wake up and take some responsibility.
The point of my post was as much to warn others about how utterly ridiculous the so-called protection policy is. Get real - people get ill from time to time and mostly this does not require a GP or hospital visit (in our particular case our daughter had a stomach bug and was vomiting the night before). I doubt our already overburdened NHS would welcome this additional bureaucracy.
I hope readers of this post will take heed about the unreasonable risk they are taking on when booking with Trackdays. I would hate for others to end up out of pocket by over £300 as we are now.
8 de março de 2025
Opinião espontânea
Resposta da Trackdays Limited
UPDATE: 19th March 2025, 09:22am
Good morning Tim,
Thank you for leaving us your review of your booking you made with TrackDays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services.
Thank you as well for your swift response to our Information Request email we sent yesterday, this is much appreciated. Having investigated your booking, we can see that Booking Refund Protection was added to the voucher when this was purchased on 18th January 2025.
The Booking Refund Protection is provided by an external partner, XCover, which would be available to you in order to get a full refund of the purchase price should you or anyone in the party be unable to attend due to injury or illness happening to you, or a member of your immediate family.
It is specifically outlined on their Terms and Conditions - which are available to view on our Help Desk pages (https://help.trackdays.co.uk/hc/en-gb/articles/360024593551-How-does-Booking-Refund-Protection-work) - that a doctor's report for injury or illness is required in order for the refund claim to be made successfully. As this matter is being dealt with by XCover, any further issues on this will need to be taken up directly with them, but provided the required documentation is submitted to them there should be no issue with a refund being successfully processed.
Thank you again for your feedback.
Kind regards,
The Trackdays Team.
Resposta da Trackdays Limited
Hi Pamela, thanks for leaving us your positive feedback on Trackdays and for booking a driving experience with us today - we're glad to hear you had good customer service from our team getting this arranged and confirmed.
Resposta da Trackdays Limited
Hi Jenny, thanks so much for your positive feedback on your driving experience booking you made with Trackdays today. We're glad to hear you had good customer service from our team getting this arranged and confirmed.
Voucher only limited for 10 months
Voucher only limited for 10 months. However, for £35 they did extend it for me.
11 de março de 2025
Resposta da Trackdays Limited
Hi Andy, thanks for leaving us your positive feedback on your driving experience booking with Trackdays today.
Typically the voucher validity period to redeem and use for our driving experiences will usually be 10 months, this is because of the seasonal nature that the suppliers at the venue run these by, traditionally from February to November.
We are glad to hear you were able to add an extension to your voucher today and hope you enjoy your event when you get to attend it.
Simple and straightforward process
Simple and straightforward process. The agent was really helpful and easy to understand
7 de março de 2025
Resposta da Trackdays Limited
Hi David, thanks so much for booking a driving experience with Trackdays and for your positive feedback. We're pleased to hear you had good customer service from our team with getting booked in today!
Very good and quick communication
Very good and quick communication, pleasant and helpful staff member.
6 de março de 2025
Resposta da Trackdays Limited
Hi Gillian, thanks so much for booking with Trackdays today and for your positive review - we're glad to hear you had good customer service from our team today with getting your driving experience booked in!
Becky has been super helpful in helping…
Becky has been super helpful in helping to plan a birthday treat for my son and subsequently my husband. Can’t speak more highly of her professionalism and willingness to help. Thank you!
5 de março de 2025
Resposta da Trackdays Limited
Hi Claire, thanks so much for booking a birthday treat for your son and husband with Trackdays - we hope they enjoy it when they attend it and we're glad to hear you had good customer service from our team getting these booked in and confirmed!
I wanted to book a driving experience…
I wanted to book a driving experience for my grandaughter but I am an old man and not good with Tech so wanted to speak to somebody about it. I rang a pleasant Lady called BETH in your offices and she talked me through it. She was very helpfull. please thank her
1 de março de 2025
Resposta da Trackdays Limited
Hi Mark, thanks so much for booking a driving experience for your granddaughter with Trackdays and for your positive feedback - we're glad to hear you had good customer service from our team with getting this confirmed and arranged today.
Friendly, professional and supportive
Friendly, professional and supportive.
Many thanks for your help with booking my track day experience.
27 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Nicholas, thanks for leaving us your positive feedback and for booking with Trackdays today - we're glad to hear you had good customer service from our team with getting this confirmed and booked in today!
Excellent customer service from Alison
Excellent customer service from Alison. Helped us rearrange a new experience and date when needed instead of usual “no” from elsewhere.
25 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Emma, thanks for leaving us your positive feedback and for booking a driving experience with Trackdays. We're glad to hear you've had good customer service from our team with getting this confirmed and booked in today.
Quick response to my enquiry on track…
Quick response to my enquiry on track day confirmation.
20 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Ray, thanks so much for your positive feedback and for booking with Trackdays - we're glad to hear you had customer service from our team with your enquiry today.
Track day at Perranporth
Huge choice of venues and cars - almost too much choice !!
Booking went smoothly followed by an excellent phone call from Beth who could not have been more helpful
20 de fevereiro de 2025
Resposta da Trackdays Limited
Hi Robert, thanks so much for booking a driving experience at Perranporth with Trackdays today - we're glad to hear you had good customer service from our team getting this arranged over the phone. We hope you enjoy your experience when you attend it - don't forget to tag us in footage from your day when you go on our social media channels, we'd love to see how you got on! Just use the hashtag #getontrack.
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