Have been using this system in 5 trailers for 2 years what a waste of time ans money never works trailer stuck in one position for weeks Trackers have been switched out still no different Cant wai... Ver mais
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Leia as opiniões dos outros
Few niggly issues with the system but the team couldn't be more helpful at getting them sorted. Useing transpoco for tracking mileage for maintanance of vehicles has been so helpfull.
A empresa respondeu
No matter what query we have, we get an almost immediate response from the Transpoco Support Team. All of the team no matter who we deal with are well trained and equipped with the knowledge required... Ver mais
A empresa respondeu
As a company we are glad to be working with the Transpoco vehicle tracking system. As with the fuel cost at an all time high we are able to see via the tracking system which engineer is the closest to... Ver mais
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Informações sobre a empresa
Sobre Transpoco
Escrito pela empresa
Founded in 2004, Transpoco is a leading provider of fleet management solutions in Ireland, the UK and France. Our goal is to provide the most advanced solutions to our customers to help them achieve measurable improvements in performance, cost reductions, and peace of mind about the cost and safety of their vehicles on the road. Communication with our customers, both in terms of support and product development, has always been crucial for us to provide them with real and immediate added value.
Discover how Transpoco is helping its customers to track vehicles, manage fuel usage, ensure vehicle road worthiness and more...
Our goal is to provide the most advanced solutions to our customers to help them enhance efficiency, better manage their time and achieve measurable results for their business.
Interested in learning how our technology could help enhance your fleet’s efficiency? We’d love to chat to you - Click here to book a meeting with one of our specialists.
Informações de contacto
4,4
Excelente
125 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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I gave all the information the first…
I gave all the information the first time, but was emailed back by same person asking for same information.
9 de maio de 2023
Resposta da Transpoco
Hi Deirdre,
I am sorry to read that you had a bad experience with our service. I investigated this issue to understand what happened. Our accounts department explained that they were instructed by your accounts department to request approval for each order regardless of the size. I appreciate that this can cause some frustration but we have to follow these instructions.
If we proceed with an order without approval it is possible that we will not receive payment from your accounts department.
David
I find the Transpoco Team extremely efficient and reactive when dealing with any issues. From senior management to staff on the ground they are always striving to be the best at what they do. I look f
I find the Transpoco Team extremely efficient and reactive when dealing with any issues. From senior management to staff on the ground they are always striving to be the best at what they do. I look forward in continuing and developing our good working relationship in 2023.
18 de abril de 2023
Resposta da Transpoco
Hi Edel,
Thank you for the review. We are thrilled to receive this feedback! The team in Transpoco takes pride in the work we do and we aim to provide a great service to you and all of our customers. We really appreciate the opportunity to work with you and thank you for your support.
David
Support
As always support response was quick and efficient. Our request was dealt with within the hour.
18 de abril de 2023
Resposta da Transpoco
Hi Ansie, thank you for the great review! We work hard to provide a fast and reliable service for our customers. We’re delighted that you had a good experience with our support team.
David
easy fast transaction very professional
3 de fevereiro de 2023
Resposta da Transpoco
Hi Maryna, thank you for taking the time to share your experience. We really appreciate your excellent feedback!
David
Easy to set up
Was so easy to set my tracker up and fitting was straight forward. The app works well enough for my use and the tracker is only there for peace of mind that if my vehicle gets stolen I can trace it.
29 de dezembro de 2022
Resposta da Transpoco
Hi Andrew,
We’re thrilled to read such good feedback! We're proud of what we do and we're delighted that our service provides you with peace of mind.
David
My experience with Transpoco is great
My experience with Transpoco is great. Quick and very easy to use.
30 de janeiro de 2023
Resposta da Transpoco
Hi Paulina,
Thank you so much for the positive review! We’re so pleased that you are having a good experience using our service. We work hard to make our service as easy and quick to use.
David
Easy install true Up to date tracking
30 de janeiro de 2023
Resposta da Transpoco
Hi Armstrong,
We’re delighted that you are having a good experience with our service. Thank you for the review and the excellent feedback.
David
Excellent service
25 de janeiro de 2023
Resposta da Transpoco
Thank you for the review Kieran! We're delighted to read your feedback, we're so pleased that you are having a positive experience with our service.
David
the tracker is so easy to install had…
the tracker is so easy to install had no problems with it work very well very pleased with after sales all is kept up to date will buy again
18 de novembro de 2022
Resposta da Transpoco
Hi Bruce, thank you for taking time to review Transpocp ! We’re delighted that you are having a good experience. We work very hard to provide the best possible service and reading your nice words makes us smile. Please spread the word!
David
update on vehicle position can be very…
update on vehicle position can be very slow. Does not give speed information
10 de janeiro de 2023
Resposta da Transpoco
Hi Frank, we really appreciate your feedback. Our support team will be happy to explain where you can view the speed in each location update from the tracker in your vehicle. Please send an email to support@transpoco.com and they will respond to you as soon as possible. They will also check if they can increase the frequency of the location updates from the tracker.
David
Resposta da Transpoco
Hi Stephane, thank you for taking the time to review Transpoco!
Can you explain how we can improve the Fleet Manager app? We would love to hear your feedback from your experience of using the app. Can you send your suggestions to support@transpoco.com. I will share your suggestions with our developers.
David
Good product easy to set up
Good customer service and a good reliable product. Used it for a motorcycle, I have given 4 stars as there is no notification if the bike moves on the standard package.
1 de dezembro de 2022
Resposta da Transpoco
Thank you for taking the time to leave a review, we ‘re thrilled to receive positive feedback!
As a thank you for submitting a review we will upgrade your account to include alerts. Can you send me an email at support@transpoco.com and confirm the email address for your Transpoco account. I will reply to your email and I will explain how you can configure the alerts.
David
Resposta da Transpoco
Thank you for the great review! We really appreciate your kind words. The Transpoco team works hard to deliver a reliable and affordable service. Please feel free to spread the word!
David
Resposta da Transpoco
Thank you Susan, that's great to hear! We're delighted you had a good a good experience with our service.
David
Resposta da Transpoco
Hi Elena,
Thank you for your review and your kind words! The team in Transpoco works hard to help our customers. We're delighted that you are having a great experience and we really appreciate your support.
David
I highly recommend Transpoco
I highly recommend Transpoco. Service is impeccable and staff are just a pleasure to deal with continuously. These days it's hard to find.
3 de outubro de 2022
Resposta da Transpoco
Hi Maureen,
Thank you for taking time to write this great review! I am happy to hear that the team in Transpoco are providing you with a great experience. I will share your kind words with my colleagues, they will be delighted to know that their work has been recognised.
We really appreciate your business and please don’t hesitate to contact us if you need help with your account.
David
Great service
24 de agosto de 2022
Resposta da Transpoco
Hi Paul,
Thank you for finding the time to share your feedback with us. We really appreciate the great review.
David
Always an excellent service!
Always an excellent service, happy to help and solve any issues we have.
24 de agosto de 2022
Resposta da Transpoco
Hi Nicola,
We really appreciate you finding the time to share your feedback with us. Thank you for your great review, that means a lot to us!
It is a pleasure working with you.
David
All good except where you get out back…
All good except where you get out back for going to quickly.
3 de maio de 2022
Resposta da Transpoco
Hi Alan,
Thank you for sharing your feedback with us!
I will be happy to help you with the issue you mentioned. Can you send me an email at support@transpoco.com and provide 1 or 2 examples in order to help me to understand the issue.
David
Generally I find transpoco service…
Generally I find transpoco service good, but some times requests get lost in the anonymous help desk. personally I find personel contact much better.
3 de maio de 2022
Resposta da Transpoco
Hi Chris,
Thank you for taking the time to review our platform! I am delighted that your overall experience is positive.
While we do have an automated ticketing system each ticket is assigned to one of our Dublin based support team who will handle your issue personally. If necessary, they will call you for further information.
If you have submitted tickets and you are still waiting for a response please email me at support@transpoco.com with the details and I will check the status of each issue.
David
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