Have been using this system in 5 trailers for 2 years what a waste of time ans money never works trailer stuck in one position for weeks Trackers have been switched out still no different Cant wai... Ver mais
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Leia as opiniões dos outros
Few niggly issues with the system but the team couldn't be more helpful at getting them sorted. Useing transpoco for tracking mileage for maintanance of vehicles has been so helpfull.
A empresa respondeu
No matter what query we have, we get an almost immediate response from the Transpoco Support Team. All of the team no matter who we deal with are well trained and equipped with the knowledge required... Ver mais
A empresa respondeu
As a company we are glad to be working with the Transpoco vehicle tracking system. As with the fuel cost at an all time high we are able to see via the tracking system which engineer is the closest to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Transpoco
Escrito pela empresa
Founded in 2004, Transpoco is a leading provider of fleet management solutions in Ireland, the UK and France. Our goal is to provide the most advanced solutions to our customers to help them achieve measurable improvements in performance, cost reductions, and peace of mind about the cost and safety of their vehicles on the road. Communication with our customers, both in terms of support and product development, has always been crucial for us to provide them with real and immediate added value.
Discover how Transpoco is helping its customers to track vehicles, manage fuel usage, ensure vehicle road worthiness and more...
Our goal is to provide the most advanced solutions to our customers to help them enhance efficiency, better manage their time and achieve measurable results for their business.
Interested in learning how our technology could help enhance your fleet’s efficiency? We’d love to chat to you - Click here to book a meeting with one of our specialists.
Informações de contacto
4,4
Excelente
125 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Emails replies are slow/ non -existant
20 de abril de 2022
Resposta da Transpoco
Hi Patrick,
Thank you for your review and feedback. I am sorry for the slow response from our support team. Our support is usually very responsive and I will check why we are slow to respond to your emails.
If you need help please send me the details at support@transpoco.com and I will deal with your issue directly.
Regards,
David
Order was placed & details given to fit…
Order was placed & details given to fit the tracker. Vehicle went all the way to Loughboy, Kilkenny for my client to discover the tracker hadnt been fitted. Made me look stupid.
13 de abril de 2022
Resposta da Transpoco
Hi Samantha,
I am very sorry for your bad experience. We are always looking to improve and provide the best customer experience and we are sorry that we didn't deliver for you and your client.
I talked to my colleagues in the operations team and they have talked to the point of contact for this job today. One of our engineers will fit the hardware into the vehicle next week at the customer's store.
Once more, my sincerest apologies for the stress and headache we have caused you. We will improve our processes to ensure that these situations will not repeat.
David
We get what we want from the Transpoco…
We get what we want from the Transpoco tracker, efficient and reliable.
Richard Chawke
Cronins Cider Business Manager
8 de abril de 2022
Resposta da Transpoco
Hi Richard,
Thank you for the positive review! It means a lot to the team here in Transpoco that our platform is meeting your requirements, your feedback is really appreciated. We’re glad to be working with you and please don’t hesitate to contact us if you ever need any assistance.
David
We have found your service drops out…
We have found your service drops out all too regularly.
Your app is very inaccurate and is very frustrating as a result. You really have to zoom in to get any accuracy. K
6 de abril de 2022
Resposta da Transpoco
Hi K,
I am sorry for the problems you are experiencing while using Transpoco.
However, I really appreciate you finding time to describe the problems. I would appreciate the opportunity to talk to you and see if there’s anything we can do to make your experience better - please reach out to me at support@transpoco.com and I will reply to your email.
I will talk to our app developers to check if we can improve the zoom feature on the app.
David
System works well any queries are…
System works well any queries are sorted immediately.
31 de março de 2022
Resposta da Transpoco
Hi Stephen, thank you for sharing your feedback with us! We are delighted that you are satisfied with our product and support. We really appreciate your business and please let us know what we can do for you in the future.
Fantastic piece of kit!
15 de março de 2022
Resposta da Transpoco
Hi, thank you for this great review! I am glad that you are very satisfied with your Transpoco account. Our team has worked hard to create this platform and we really appreciate that you are having a great experience.
David
Resposta da Transpoco
Hi Marsha, I really appreciate you finding time to write this great review! The team in Transpoco try to respond quickly to customers and my colleagues will be delighted to read your review.
David
always a prompt response from Emma and…
always a prompt response from Emma and her colleagues
15 de março de 2022
Resposta da Transpoco
Hi Susan, thank you for your generous review. I will share your feedback with Emma and her colleagues, they will be delighted to know that their work has been recognised and appreciated.
David
As a company we are glad to be working…
As a company we are glad to be working with the Transpoco vehicle tracking system. As with the fuel cost at an all time high we are able to see via the tracking system which engineer is the closest to the required jobs as they come in and are able to assign that work to the closest engineer and provide a quick response for our clients.
15 de março de 2022
Resposta da Transpoco
Hi Alan, thank you for the great review! We are delighted that Transpoco has improved the efficiency of your business. We really appreciate your business and please don’t hesitate to contact us if you need any support
David
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