Travelmarvel Premium Cruise and Tours Opiniões 

324
•
TrustScore: 4.5 em 5

4,5

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Classificada 4 em 5 estrelas

I was not interested in the visit to the wolf/dog place. I didn't realise it was included on the itinerary as a place of interest. Breakfast was appalling in, i think, Whistler. We went to a restaura... Ver mais

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Classificada 5 em 5 estrelas

We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Ver mais

Classificada 5 em 5 estrelas

The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Ver mais

Classificada 4 em 5 estrelas

There were 49 people in our group and some of us felt this was too many. It did not feel very intimate and the majority of guests had already been on an east coast tour and had bonded and made f... Ver mais

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Escrito pela empresa

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


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4,5

Excelente

TrustScore: 4.5 em 5

324 opiniões

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4,5

Todas as opiniões

(324)

103 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delightful cruise

It was everything we expected and more The ship was so comfortable our cabin the restaurant the sun deck all such a high standard the food was 1st class

6 de agosto de 2026
Classificada 4 em 5 estrelas

Potential but not achieved

The potential for this holiday was immense but, unfortunately, due to low water levels in the River Danube, we had to change boats four times and then stayed two nights in a hotel in Budapest. We understand the logistics of moving everyone around was horrendous but must mention our cruise director Thomas for his efficiency and pleasantness throughout. The hotel in Budapest looked very nice downstairs but our bedrooms were not up to standard as the fridge didn’t work, the shower was broken and lacked safety equipment. Considering we had paid for a superior room on the boat this was not reciprocated in the hotel and we were very disappointed.

24 de agosto de 2026
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We’re sorry to hear that the low water levels on the Danube impacted your holiday. While we understand how disappointing this must have been, we’re pleased to hear that Cruise Director Thomas provided such efficient support throughout the disruption.

Your comments are important and have been shared with the relevant teams as we continually review our guest experience and accommodation arrangements during unforeseen itinerary changes.

Thank you for travelling with Travelmarvel, and we hope to have the opportunity to welcome you on another journey in the future.

Kind regards,
Travelmarvel Customer Experience Team

Classificada 1 em 5 estrelas

Poor food , noisy owners suite, not worth the money

We paid quite a lot extra for the owners suite at the back of the ship. This turned out to be right above the engine and crew area. It was noisy mostly at 0500 when setting off and increasing speed. We could also hear the staff. The room did have beautiful views and the cabin attendant was lovely.
The food quality and choices were poor. Chicken nuggets and chips and no children on board. Salads were just lettuce and tomato. Tinned artichoke. The service was ok but rushed and you had to leave as it closed on the dog and they refused to give a glass of wine 10 mins before closing
Everything was clean. Hand sanitizer on entry to dining room.
Breakfast was poor again little choice and scrambled egg tasted like a mix. Omelettes were dreadful.
Some of the pasta dishes and chicken were nice .
The entertainment was also poor. Had a few guest entertainers that were ok
The tours were excellent and the tour guides were very good, friendly and knowledgeable .Trips were well managed, interesting and the food on those was lovely. Local paella, wines etc
The scenery was stunning, the conditions onboard were good.Safety excellent with crew always helping guests to disembark and embark.
Would I book with travel Marvel or aPT again .. No.. not worth the money. There are better river cruise companies serving better food and wine for a better price.
My advice is to shop around and do your research.
Noise that disturbs your sleep and bad food is not a holiday and no matter how good the scenery and the tours it didn’t make up for it or the price we paid.
We did let them know onboard but nothing changed

20 de agosto de 2026
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for taking the time to share your feedback.

We're disappointed to read that you feel this way about your experience. Our Customer Care team will review all of the feedback from your review as part of their investigation and will respond to you directly within 28 days.

Kind regards,
Travelmarvel Customer Experience Team

Classificada 5 em 5 estrelas

A really excellent cruise on The Douro

A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food was more than acceptable though breakfast a bit predictable. Wine service at both lunch and dinner could not be faulted. Great memories.

13 de agosto de 2026
Classificada 4 em 5 estrelas

Crew welcoming and helpful

Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends were saying in conversation.

31 de julho de 2026
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're so pleased to hear that you found our crew welcoming and helpful, and that you enjoyed the excellent quality and variety of food on board throughout your Douro Discovery cruise. We appreciate your feedback regarding the atmosphere in some of the public areas. Feedback such as this is valuable as we continue to review and enhance the guest experience. Thank you for choosing Travelmarvel, we hope to welcome you back soon!

Kind regards,
Travelmarvel Customer Experience Team

Classificada 4 em 5 estrelas

Reliable transfer from airport

Reliable transfer from airport
Lovely staff
Good communication from cruise director
Interesting outings

9 de agosto de 2026
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're pleased to hear that your airport transfer was reliable, that you enjoyed the service provided by our lovely staff, and that communication from your Cruise Director was clear and informative throughout your journey. It's also wonderful to know that you found the included outings interesting and enjoyable. Thank you for choosing Travelmarvel, and we appreciate you taking the time to leave your feedback.

Kind regards,
Travelmarvel Customer Experience Team

Classificada 5 em 5 estrelas

We had a wonderful time on our River Douro

We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility .

Ship was comfortable and exemplary clean , room was functional , shower was excellent , food choices were very good , wine selection limited but what we had was adequate and affordable. Dining room was very noisey when well descended at the same time ( not pleasant )

Getting on and off the ship was not very good . Stairs were very steep on our return to Port , not easy for people with limited movement.

Staff were excellent in all departments

20 de julho de 2026
Classificada 1 em 5 estrelas

We left Amsterdam on 20th July 2026…

We left Amsterdam on 20th July 2026 and just reached Budapest.we have been on buses, lost 3 days of our holiday on the road due to very low levels of water in the Rhine and Danube. We have been on 4 different boats!!!
Our cruise should have been cancelled.

2 de agosto de 2026
Opinião espontânea
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for sharing your valuable feedback regarding your recent Travelmarvel European Gems cruise which was impacted by the low water challenges across Europe as a result of the heatwave. Your feedback has been forwarded on to the Customer Relations team who will respond directly back to you.
Kind Regards,
Travelmarvel Customer Service Team

Classificada 5 em 5 estrelas

The ship and crew were really friendly…

The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊

13 de julho de 2026
Classificada 5 em 5 estrelas

Great support!

Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!

13 de julho de 2026
Classificada 4 em 5 estrelas

A cruise of two halves

A cruise of two halves, we had to change ships mid cruise due to low river levels. Whilst the ships were sister ships, the experience was completely different, the first ship was very good to excellent, but the second ship was distinctly average. Notwithstanding this the overall experience was good with plenty of interesting but similar off ship excursions.

13 de julho de 2026
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Resposta da Travelmarvel Premium Cruise and Tours

Thank you for providing your feedback regarding your recent cruise. We appreciate that you were impacted by the low water challenges across Europe which resulted in a ship swap. We have provided your feedback to our Customer Relations and product team.

Kind Regards,
Travelmarvel Customer Service Team

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