Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... Ver mais
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Leia as opiniões dos outros
An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... Ver mais
The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... Ver mais
A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.
Informações de contacto
124 Vincent Street, 1010, Auckland, Nova Zelândia
- feedback@travelmoney.co.nz
- travelmoney.co.nz
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Always find service fantastic with no…
Always find service fantastic with no issues
The young lady that helped me was very…
The young lady that helped me was very efficient by explaining the procedure to me.
Consultant was helpful & informative
Very helpful and enthusiastic staff…
Very helpful and enthusiastic staff member.
Dodgy transaction
The Indian staff who catered to me was very unprofessional. I gave a total of 1200 in cash to be converted to New Zealand dollars and he counted 1000 instead. I corrected him and told him to count again and he dismissed me. When he finally recounted it was indeed 1200 and he didn’t even apologize. He didn’t even tell me the rates or any vital informations about the transaction. I had to ask every single question with one worded replies from him. I will not be returning here as it felt really un-secure. Also when I asked for the rates and wanted to make sure he didn’t short me, he very rudely scoffed at me.

Resposta da Travel Money NZ
helpfull and honest staff
helpfull and honest staff, quick and accurate transaction, Nothing else to be add
A very pleasant experience as a new…
A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate.
I will request the rate as I intend to go back in the next day or so for further funds.
Made to feel welcome and delightful person servicing the counter.
Great service at your Botany store…
Great service at your Botany store always
Excellent efficient service by the…
Excellent efficient service by the lovely lady at the Riccarton booth. Would not hesitate to recommend your service to anyone
Very good experience
Very good experience, we're open to negotiation on the exchange rate, went out of their way to give me the best deal.
We’ve always used Travel Money in…
We’ve always used Travel Money in Queenstown and highly rate it
Great service!
The service was excellent
The service was excellent, however, I was quoted the wrong rate in error. Hence the 3 stars, I walked away with a lot less than expected and because of the mix up, I didn’t think too much about the new rate until I got home. If I had been quoted this rate at the start I wouldn’t have brought the currency, I would have waited for another day when the rate was higher.

Resposta da Travel Money NZ
I have not been able to top up my card…
I have not been able to top up my card and it hasn't worked in the machines in singapore.
I have spent 3 days on the phone trying to sort it out, i have tried topping up via the app and online to no avail. I was told that the reason was because the name on my debit card didn't match my passport card and that my card was a joint holder card. Rubbish excuses as my son got the same error message and he's single and his card names match.
Was told to wait 24 to 48 hours before trying again, that still didn't work and was told to try to use a different payment method still leaving me with no access to money when I needed it ovet the weekend.
Will not be using cash passport in the future and do not recommend anyone else does either

Resposta da Travel Money NZ
Very quick and easy service at Bayfair…
Very quick and easy service at Bayfair branch. Thanks 😊
Great service
Yeah good customer service and a great…
Yeah good customer service and a great rate.
Great Service
Great Service. Quick and Easy to deal with and the exchange rate was fantastic.
Always great service at the Albany…
Always great service at the Albany mall..
Cheers
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