:-)Snabb leverans: Jag beställde Ruby Insulated Raincoat via TRETORNs egen webshop och modtog produkten efter två dagar. :-)Snabb och uppklarande respons från kundservice: Jag bedömde felaktigt, at... Ver mais
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Quite simply one of the best customer service experiences I have ever had from a brand. Frida was just amazing in dealing with my query and resolving it so quickly and to my satisfaction. Having come... Ver mais
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OBS! Tretorn tillämpar dolda avgifter vid retur. De skriver på sin hemsida att vid retur tar de ut en avgift på 49 kr. Men Tretorns returavgift är i själva verket 88 kronor. Det är i alla fall det de... Ver mais
A empresa respondeu
The team were so patient with me when I sent them some pretty impossible questions about the boots (me being indecisive), then patient all over again when I ordered the wrong size and needed to size u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de botas
- também em
- Loja de calçado
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de malas
- Loja de roupas de exterior
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contacto
Ekslingan 4, 254 67, Helsingborg, Suécia
- +46 42 12 73 00
- support@tretornsweden.com
- tretorn.com
4,2
Bom
434 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kundbemötande
Fick ett väldigt fint bemötande i samband med att mina skor gått sönder
23 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Eric,
Stort tack för din fina recension!
Det gör oss glada att höra att du haft en positiv upplevelse med oss. Tveka inte att höra av dig om du behöver hjälp framöver! 😊
Önskar dig en härlig vecka!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
I have had two pairs of Tretorn boots…
I have had two pairs of Tretorn boots and they're amazing. I eventually wore through the soles of my first pair, I used them so much. They're well-made so that took a while.
I had a production issue with my second pair and the customer service from Tretorn was exceptionally good. They could not have helped more. It was the best customer service I have had in years. Thank you, Tretorn.
I'll looking at my third pair right away.
23 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello Al,
Thank you so much for your wonderful review!
We’re so happy to hear that both our boots and customer service have exceeded your expectations. It’s great to know you’ve gotten so much use out of your first two pairs! We always aim to provide the best support, so it’s awesome to hear you appreciated our help. We hope your third pair will be just as great—don’t hesitate to reach out if you need anything. Thanks again, and enjoy your new boots! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Super netter und unkomplizierter…
Super netter und unkomplizierter Support.
22 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello Steffi,
Thank you so much for your kind review!
We’re thrilled to hear that you had such a positive experience with our support team. It means a lot to us that you found everything easy and straightforward. If you ever need anything else, don’t hesitate to get in touch—we’re always here to help! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
DO NOT BUY FROM HERE IF IN UK
DO NOT BUY FROM HERE IF IN UK. We have been charged £18 in total for delivery and return. No fault of our just that boots were too small. Absolute waste of money.
21 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the boots didn’t fit as expected.
We completely understand that the delivery and return costs can be frustrating. As stated clearly on our website under both the delivery and return sections, the freight cost for all orders, including taxes and customs, is £9. The return fee is also specified, and we work with UPS to handle the delivery directly to your home address.
We strive to be transparent about these charges and regret if this caused any confusion. We value your feedback and will continue to improve how we communicate these details to ensure a better experience for all our customers.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Nice product, but be careful of returns
Be careful using this company. They don’t have product stocked in the UK, so everything is shipped from Sweden. This wasn’t a problem for delivery, but when I needed to return the boots (too small) you are charged £18 (which includes a £9 ‘return fee’).
21 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello Neil,
Thank you for taking the time to leave a review. We're sorry to hear that the boots didn't fit as expected.
We understand that both delivery and return costs can be frustrating, and we do our best to ensure all fees are clearly stated. As outlined on our website, you can find information regarding the £9 return fee and the £9 delivery charge under the "Return" and "Shipping" sections, where we aim to be fully transparent.
We greatly appreciate your feedback and are continually working to improve how we present our policies to make your experience as smooth as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Not worth the money or hassle
Not worth the money or hassle.
Ordered some lined winter rubber boots. The tread on them was so flat I would have slipped straight over on any ice or mud. I don't understand what kind of situation these boots are useful for, but useless for actual winter outdoor use. The 6 was also far too tight and I am always a size 6 or 5.5. The returns procedure is complicated, takes a lot of time and expensive. You have to complete a confusing UPS customs note, weigh the parcel, print several sheets of invoices and customs notes. Then take the parcel to UPS point. You also have to pay £9 for the return, so in total waste £18 on p&p for shoes that were no good.
17 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello,
Thank you for sharing your feedback.
We’re truly sorry to hear that the boots didn’t meet your expectations and that the fit wasn’t right for you. We really appreciate your input, and we are constantly working to improve our products based on customer experiences.
We understand that the tread on the boots did not provide the level of grip you were looking for, and we would be happy to help you find a better option for icy or muddy conditions, or a model with a more suitable fit. Please feel free to reach out for assistance in finding the perfect pair for your needs.
Regarding the return process, we strive to make it as smooth as possible, and we are here to assist with any questions you may have along the way. We would also like to clarify that shipping and return costs apply due to our delivery service to the UK, which includes home delivery as well as customs and duties.
If you have any further questions or concerns, please don’t hesitate to contact us. We are here to help!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Extremely quick and efficient customer service
My query was answered extremely quickly and resolved even quicker! I am really impressed and will definitely purchase from the company again. Please say thank you to the team from me!
9 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Vicky,
Thank you so much for your kind words! We’re thrilled to hear that your query was handled quickly and to your satisfaction. Your feedback means a lot to us, and we’ll definitely pass on your thanks to the team.
We look forward to welcoming you back for your next purchase!
Have a wonderful day! 🙂
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Fantastiskt bemötande av kundtjänst när…
Fantastiskt bemötande av kundtjänst när jag fick problem med en vara, precis som det ska vara. Stort förtroende för varumärket! 10/10.
9 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hej!
Tusen tack för ditt fantastiska omdöme! Det gör oss så glada att höra att du är nöjd med hur vi hanterade din fråga. Vi sätter stort värde på att kunna ge den bästa servicen och ditt förtroende betyder verkligen mycket för oss.
Vi ser fram emot att få hjälpa dig igen när du behöver det!
Ha en riktigt fin dag! 🙂
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Low quality products
The product I bought broke and the company refused to engage with me, moving the responsibility to the retailer.
3 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hello Raluca,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that the product you purchased broke. We completely understand your frustration. As per our policy, we handle product complaints for items bought directly from us. For items purchased through a retailer, however, the retailer is responsible for handling the complaint, as they are the ones who sold the product.
We recommend reaching out to the retailer where you made the purchase for further assistance.
Thank you again for sharing your experience, and we hope the issue is resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Proffsig kundservice!
Gjorde en reklamation på ett par stövlar som hade börjat "bubbla" i tyget. Fick snabb och supertrevlig respons och ett nytt par utan knussel. Verkligen en kundservice, kontakt och ton som skapar lojalitet.
2 de janeiro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Joanna,
Tack så mycket för ditt omdöme!
Det värmer verkligen att höra att du fick en snabb och trevlig respons på din reklamation och att vi kunde lösa det på ett smidigt sätt. Tack för din feedback, den hjälper oss att fortsätta förbättra och leverera bästa möjliga service
Tack för ditt förtroende, och vi ser fram emot att få hjälpa dig igen i framtiden!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Schweißnähte Schwachstelle
Ich habe mir die Halbstiefel im Schwedenurlaub gekauft und bin (immernoch) vom Tragekomfort begeistert, was allerdings nicht viel bringt, wenn sie nach einem halben Jahr kaputt sind und das, bei normalem Gebrauch. Dafür waren sie zu teuer! Das ist sehr schade, zumal ich aufgrund der Entfernung keine Möglichkeit habe sie irgendwie zu reklamieren.
21 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hi Sonja,
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the comfort of the half-boots, but we sincerely apologize that they broke after such a short period of use. We understand your disappointment, and this is certainly not the quality we aim to provide to our customers.
If the boots were purchased directly from us, please feel free to contact our customer service so we can assist you with a warranty claim. We offer a three-year warranty on our products and would be happy to help you resolve this issue.
Don't hesitate to reach out to us and we will be happy to assist you further.
Thank you again for your feedback, and we look forward to hearing from you.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Super bra bemötande av Fredrica i kund…
Super bra bemötande av Fredrica i kund supporten.
Vänlig och tillmötesgående. Jag fick hjälp med de jag behövde och mer där till!
Tusen tack!
19 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hej Mickaela,
Stort tack för dina fina ord! Det är jag, Fredrica, som har haft nöjet att hjälpa dig, och jag är så glad att du är nöjd med bemötandet och den hjälp du fick. Det betyder verkligen mycket för mig att höra att du kände dig väl omhändertagen.
Tack för att du valde oss, och tveka inte att höra av dig om du behöver hjälp igen i framtiden!
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
Toppen service
Snabb återkoppling och superservice gällande ett reklamationsärende.
18 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hej Maria,
Tack så mycket för ditt omdöme! Vi är glada att höra att du är nöjd med vår snabba återkoppling och service. Om du har fler frågor eller behöver hjälp i framtiden, tveka inte att höra av dig.
Önskar dig en bra dag!
Med vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Produktionsfel på skor
Mottog den 12/12 ett par tretorn aspa hybrid och när jag får hem dem så ser jag att de skiljer 5 cm mellan höger och vänster sko. Samt att dem ser olika ut… Kontaktar därefter kundservice där dem inte kan se att dem ser olika ut trots att jag skickat in bilder. De jag får till svar är att dem är handgjorda… alla skor är handgjorda men dem ska inte se olika ut då de är par. Blir då erbjuden ett avdrag på 15% alternativt ett par nya skor…. När jag besvarar att jag önskar att få ett par ny uppger dem att de inte är möjligt då dem är slutsålda, frågar om de är möjligt att dem skickar ut ett par när dem kommer in i lager. Då svarar ni att de inte är möjligt…. Tycker de är så fruktansvärt dåligt…. Detta är andra paret som blivit felaktigt, kommer inte rekommendera er vidare…..
12 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hej Emma,
Tack för att du delar din upplevelse med oss. Vi beklagar verkligen att du inte är nöjd med vårt bemötande och att dina stövlar har visat sig vara defekta. Vi strävar efter att ge våra kunder bästa möjliga service och vill gärna undersöka ärendet vidare.
Vi vill förstå mer om situationen för att kunna hitta en lösning. Vänligen kontakta oss direkt via support@tretornsweden.com med mer information, så att vi kan hjälpa dig på bästa sätt. Din feedback är viktig för oss, och vi ser fram emot att rätta till detta.
Med vänlig hälsning,
Fredrica Palmqvist
Customer Service Team Lead
A Brand That Stands Behind Their Products
I am very pleased with my experience with Tretorn. I purchased a pair of shoes that unfortunately had a minor issue, and their customer support was outstanding—professional, friendly, and helpful throughout the entire process. I am confident that I will be making future purchases from them and wholeheartedly recommend their brand.
10/10
11 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hello Martin,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer support team. We look forward to serving you again in the future. Your recommendation means a lot to us!
Have a great day! 😊
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Kundsupport i världsklass
Väldigt nöjd med kundsupport som gjorde det lilla extra. Innersulorna till min Tretorn stövlar passande inte min fot och efter kontakt med kundsupport fick jag två olika hemskickade för att testa. Supernöjd och mina bästa stövlar kommer definitivt även dom bli ett par Tretorn!
6 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hej Per,
Tack för din positiva feedback! Det gör oss verkligen glada att höra att du är nöjd med vår kundsupport och att vi kunde hjälpa dig med innersulorna till dina stövlar.
Det är fantastiskt att höra att du är så nöjd med dina stövlar och att du planerar att köpa fler par från Tretorn. Om du har några fler frågor eller behöver hjälp, tveka inte att höra av dig.
Med vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Swedish efficiency 🫶🏼
Customer service is second to none. Thank you!
7 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hello Boglarka,
Thank you so much for your wonderful review! We are truly delighted to hear that you appreciated our help. We look forward to assisting you again in the future.
With kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Otroligt nöjd återkommande kund!
Otroligt nöjd med en reklamation jag gjorde till Jesper på Tretorn, fick så fin respons. Tretorn är rädda om sina kunder och dessutom så är deras barnskor helt fantastiska. Andra året nu med Aspa Hybrid. Det finns ingen bättre sko för barnen på vintern!
6 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hej Cecilia,
Tack för ditt underbara omdöme! Det gör oss verkligen glada att höra att du är nöjd med hjälpen från Jesper och att våra barnskor fungerar så bra för er.
Aspa Hybrid är verkligen en favorit, och vi är glada att de fungerar så bra för dina barn under vintern. Om du har några fler frågor eller behöver hjälp, tveka inte att höra av dig.
Ha en fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Super Kundenservice
Super Kundenservice! Ich habe ein Paar Schuhe am Black Friday bestellt, leider waren sie zu klein….ich habe den Kundenservice angeschrieben, sofort eine Antwort bekommen…ich kann die Schuhe umtauschen um bekommen den Rabatt nochmal. Tiptop
6 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hi Andrea,
Thank you so much for your positive feedback! We're really happy to hear that you're happy with our customer service and that we were able to help you exchange the shoes and keep the discount. We always strive to give our customers the best possible experience, so it's great to hear that we were successful.
If you have any more questions or need help with anything else, don't hesitate to get in touch. We are here to help!
Have a great day!
With kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Poor quality.
My wife and I have gone through 3 pairs in as many years. They are very comfortable but don't last. My last pair split and cracked in a year. Won't be buying again.
3 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hi Rybo,
Thank you for sharing your experience with us. I'm really sorry that you and your wife have had problems with the durability of our shoes. I'm sorry to hear that they have broken down so quickly, but I'm glad that you find them comfortable.
We really want to help our customers in the best way possible and investigate this further. Please contact our customer service directly at support@tretornsweden.com with more information so that we can find a solution for you. Your feedback is greatly appreciated, and we hope to rectify this.
With kind regards,
Fredrica Palmqvist
Customer Service Team Lead
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