TrinqooOpiniões 

413
TrustScore: 2 em 5

2,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I actually rate this -10. Rang the telephone number provided in my confirmation email 30 minutes before arriving at Airport and was advised that the money I had paid back in March 2026 for this booki... Ver mais

Classificada 5 em 5 estrelas

Excellent price for cruise parking, crystal clear instructions, prompt pick up for both departure and return, safe parking site that is easy to find, both drivers exceptionally helpful with luggage... Ver mais

Classificada 2 em 5 estrelas

All a bit amateurish. Not too bad dropping car off and getting their minibus to cruise terminal but disaster coming back. Promised pick up in 20 minutes, continually phoned them when there was no s... Ver mais

Classificada 1 em 5 estrelas

Booked a meet and greet service, and day before our flight they changed the underlying service provider to Lion Parking which is 1 rated. Drop off went OK, but upon return we only got our car back at... Ver mais

Informações sobre a empresa

  1. Agregador de viagens
  2. Traslado do aeroporto

Escrito pela empresa

Trinqoo provide comparison service for Airport parking and Airport transfer service to UK travellers.


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

413 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,2

Todas as opiniões

(413)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Painless experience

Booking was easy, the pick up from the car park on 8/5/24 was seamless and the return pick up on on 18/5/24, likewise. The drivers both ways were friendly and helpful.

8 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The postcode given as the destination…

The postcode given as the destination sent us to a different place, albeit close not close enough to see where we needed to be, however one of the guys came out to find us. No problems at all. On our return we were told they had updated the postcode and was assured it was now sorted. The transfer to and from the port, 10 minutes’ish was excellent and the staff were polite and courteous. I would recommend and will certainly use them again.

4 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We realised we'd been scammed on…

We realised we'd been scammed on arrival at the car park and the Tinqoo guys were unbelievably helpful, yes we had to pay again but we should be able to claim that back but we would have been completely stuck if it wasnt for these lads. I wish I'd got their names so I could have mentioned them personally in this review but thanks, so grateful.

11 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Very friendly staff, someone was waiting for us when we arrived to show us were to park. The car was already waiting for us, took us straight to our destination. On the way back called the alloted time before we disembarked then again when we got curb side the car was waiting for us again, took us back directly to our car, was very efficient and easy. Will use this company again

11 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing experience

Amazing experience, so so easy both on embarking and disembarking our cruise ship, lovely feeling to be leaving the port whilst everyone else was queuing for busses. Byron / Shri was a great driver who helped with all our bags and baby items. The organiser who i didnt catch the name of was also a great help and gave us clear instructions so we never had to wait around. Great service will definitely use again.

Thanks so much

18 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great personalised service

Great personalised service. Efficient and would recommend.
I used this company to park for a cruise from Southampton. You can drive straight the the car park and be transferred to the cruise terminal, but I chose to drop my cases off at the terminal and spend an hour in Southampton before going to the car park and getting my transfer.

18 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very easy and simple to use

Very easy and simple to use. It is worth saying it is a comparison site but easy to compare all the "service providers" with choice of who to use being the customer's based on price, storage of vehicle and service provided.

23 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We used Trinqoo for our Norwegian Cruise

We used Trinqoo for our Norwegian Cruise from Southampton and found them very friendly, helpful and their instructions to navigate to the carpark quite precise. Their communication for inward and outward journeys was quite supportive.

4 de maio de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Geoff,

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you had a positive experience with Trinqoo during your Norwegian Cruise from Southampton. Our team strives to provide clear instructions and supportive communication to ensure a smooth experience for all our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

We look forward to assisting you again on your future travels!

Warm regards,
The Trinqoo Team

Classificada 5 em 5 estrelas

Very efficient service and friendly…

Very efficient service and friendly staff. Would recommend and use them again.

3 de maio de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Haydn,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,

The Trinqoo Team

Classificada 1 em 5 estrelas

Stay away from this company if you want…

Stay away from this company if you want good for yourself. My parking was reserved from noon on April 24 to 04th May, as I didn't know when I would get there. my plane started 24th April in the evening. The employee called me at noon and asked when I would get there. I said that I didn't know, and then I would call half an hour before, as it was in the description, but definitely not before 3-4 in the afternoon. He said it was fine, then at 12:30 he called me again to ask where I was because the driver was waiting at the airport, I told him again that and he said, I had to pay charge of £10 because the driver was already there for the car. I said this is not the case, I'll call when I'm there, the driver shouldn't go because there's nothing to do. Then he started yelling at me on the phone in a very jerky way. Then I'm looking for another parking lot. They called me twice, at which point I should have paid £30. Ridiculous. I called the head office, told them the root of the problem, that they couldn't deal with me, and then asked for my money back, which refused to return on the grounds that I ran out of time. I asked them to investigate who he was and on what basis he yelled at me, to let me know the outcome, but 2 weeks have passed and nothing has happened. I don't even understand how these guys can make ends meet. All this happened in Apple car park.

24 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unprofessional & Disorganised & Fuming 😡

Parking was booked and confirmed on 24th April 2024 with vehicle details and estimated time of arrival of 11.30am on 4th May 2024
Whilst on way to parking at 11.30 am on 4th May 2024 received phone call to advise that due to height restriction my vehicle could not be accepted. We then spent 3 hours searching for alternative parking , we were close to the driver dropping off passengers at port and returning home , managed to park for cash hopefully the van will be there when we get back

4 de maio de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Andrew,

We sincerely apologize for the inconvenience you experienced with the parking arrangements on your recent visit. We understand how frustrating it must have been to find out about the vehicle height restriction at such a critical time and to spend additional time searching for alternative parking.

We aim to communicate any potential issues well in advance, and it's clear that we fell short in this instance. Your feedback is invaluable in helping us improve our services and ensure that this does not happen again in the future.

Please contact us at your earliest convenience at support@trinqoo.com, so we can discuss this matter further and find a satisfactory resolution. We are committed to making this right and ensuring that your next experience with us is a positive one.

Thank you for bringing this to our attention, and we look forward to speaking with you.

Best regards,
Trinqoo team

Classificada 5 em 5 estrelas

Amazing driver Fady!!

Booking was easy

Great communication upon arrival to airport

Easy to find our driver

Our driver Fady was amazing! Friendly, professional, fantastic driver and knowledgeable

Competitive prices

Would highly recommend this taxi service 👌 😀

1 de maio de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Tracy,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,

The Trinqoo Team

Classificada 4 em 5 estrelas

Meet and Greet Experience

Courteous and friendly driver picked up my car
Receptionist picking the phone while I notified them of my imminent arrival was not smart in taking my details

29 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Olaiya,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,

The Trinqoo Team

Classificada 5 em 5 estrelas

Very Satisfactory Customer Service

I had to contact Trinqoo after the Parking Company I booked through them became unresponsive and were avoiding me for 6 weeks plus. Trinqoo took the matter into their own hands and had compensated me within 5 days to make sure that I was looked after - very satisfactory customer service from Trinqoo

29 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Owen,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,
The Trinqoo Team

Classificada 3 em 5 estrelas

Unfortunately made an incorrect booking…

Unfortunately made an incorrect booking only realised the day before travel. Trinqoo would not amend booking or arrange a refund for a no show on the earlier date

22 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Jon,

Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the issues with amending your booking. We strive to offer flexibility where possible, but unfortunately, there are instances where our policies may prevent last-minute changes without incurring some type of penalty.

We understand how frustrating this can be, especially when plans change unexpectedly. We are continuously working to improve our services and your input is crucial in this process. Please reach out to us at support@trinqoo.com if you would like to discuss this matter further or if there is anything else we can assist you with in the future.

Thank you again for choosing Trinqoo, and we hope to serve you better in the future.

Best regards,
The Trinqoo Team

Classificada 5 em 5 estrelas

We used the parking with this company…

We used the parking with this company and they are on time and customer service was excellent and friendl

23 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear David,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,

The Trinqoo Team

Classificada 5 em 5 estrelas

Wen I call them they vary happy to help…

Wen I call them they vary happy to help to my parking

20 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Anpu,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you were satisfied with our service and found our staff friendly and efficient. It’s our top priority to provide excellent service, and we're glad that your experience reflected this. We look forward to serving you again in the future!

Warm regards,

The Trinqoo Team

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