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I actually rate this -10. Rang the telephone number provided in my confirmation email 30 minutes before arriving at Airport and was advised that the money I had paid back in March 2026 for this booking had not been handed over so I had no choice but to pay again!! I have, since May 27th been emailing to get a refund and have been ignored, no response at all. PLEASE AVOID THIS COMPANY

Please do not use this company. They do not do the following:
1, if you ask questions, they ignore.
2,if you try calling, no answer.
3,if you request a refund, again no reply.
4,if you ask for Manager details, they ignore.
My next step is legal.
Please avoid.............

I had made a booking for meet and greet. The booking was diverted and the provider was changed and upon arrival I was made to pay again by the new provider before they took my car. However, most alarmingly, after the second provider had taken my car away, I was contacted by a 3rd person, who said they were waiting to collect my car! I was panicking that someone may have stolen my car!
I was assured by the second provider that I would get a refund. However, despite several email to supportattrinqoo.com, there is no reply. I would not use this company ever again.

Worst ever company to deal with - we chose meet and greet - there was no one there to meet us and no one there to greet us on our return. We have to wait over 90 mins for our car to arrive to drive home this was after a total of 20 hours on flight/transit.

Absolutely terrible - been chasing a refund since last October and have had one response. I just want the money I am owed. Emailed so many times.

Booked a meet and greet service, and day before our flight they changed the underlying service provider to Lion Parking which is 1 rated. Drop off went OK, but upon return we only got our car back at 00:30 after first calling them at 23:08 (and several times thereafter) and being promised our car back in 20-25 mins. Horrible experience especially for our 3 young kids.

There was a complete lack of instruction and a lot of waiting around which made us late for our check in time. Very stressful.

I used Trinqoo to book airport parking from Lion Parking Service between 24th March to 16th April and upon return my car was scratched. The driver handed the key and dashed off from the airport without any checks, turned off his phone. Called their office and they will not take responsibility. There were bird poo all over the car as well. Dont use these companies though their price maybe cheaper, they do not have proper parking and using streets in their area. Will not recommend anyone using their services. I have contacted TRINQOO and nothing has been done. 😡😡😡

These people are so rubbish. Never use their services please. It’s a trap. I had to call police. Waiting at the airport but they blocked my number as they were more than 2 hours late. Didn’t want to answer my calls as they didn’t have any explanation. Even took extra money from me. And threatened me not hand over my car.

Very poor experience, SMG parking would not accept our booking as said they were owed money, really stressful start to holiday, the reviews on SMG parking are really poor so why are they part of your recommended parking contractors

My car parking was refused at Stansted airport. I had to pay again at the car park and now im trying to claim a refund with no answer on the phone or emails.

They arrived so late to meet me that they caused me to miss my flight. I had to make another booking to follow my family.
Because they were so late, I already incurred a £15.50 charge in the pickup car park.
My car tracker kept alerting me that it was moving at 01:30am and then randomly during the cars we were away.

NO reason or accountability.

AVOID - THIS IS A SCAM!

Asked for a refund and they granted it as you can cancel 24 hours in advance. They said they would refund me. It’s been 4 weeks and after countless emails and phone calls, no one ever replies and no one answers the phone. If I could give them 0 stars I would have. Save your money and go elsewhere, this is well and truly a scam.

Appalling. Followed the instructions to the letter - phoning when we had baggage etc. - only to wait AN HOUR AND A HALF for the driver to finally appear with our car (who then tried to reverse it into a pile of someone else's luggage).

We booked a meet and greet service and this isn't what we got. The instructions we followed took us to a drop off point but when we rang the number we were told the car needed to be taken to a site a few minutes away. They advised it was always happening with people being given wrong information. It cost us an additional £6 to get out of the drop off point. When we picked car up it had an additional 4 miles on the clock and the seating had all been rearranged.

Hi All,

Do not book at all from this company. This company is a fraud. We booked the car parking through this company. They damage our Dashcam, stolen coins from the cup holder and a mobile charging adapter. When contacting their customer support team, initially they asked, they are not responsible and asked me to contact the provider (Trinqoo). They did not do anything and asked to read their terms and conditions. I have read them but it was no where mentioned that "Our chauffeur's are not the chauffeurs but mainly are the thieves". So, avoid this company - airportparkingdeals.uk / trinqoo.com.

I also do not think so they park the cars at the authorized car parks, also, sleeps in the car and use the cars for personal use.

I am writing to the action fraud team too, please do so if it happens with you if you book it.

Thanks for reading.

Regards,
Kirti

"Valet" parking at LHR Terminal 3 for a trip to see our son in Australia 28th December and 19th of January.

Times and details of my booking are above. My complaints are listed in the email I sent to Trinqoo support.

The pick-up was 40 minutes after arrival at Terminal 3 level 4. My first allocated driver was put on to another job , so I then had to wait. The dispatcher was rude and sarcastic in response to my phone calls (several). This resulted in us being late for our pre-booked lounge, not the best start to our holiday

Your parking team used 32% of my charge, approx 100 miles worth ( where on earth do you park the cars ). This resulted in me having to charge the car on the M4 services after 34 hours travelling. It was also clear that the seat massage function was used as the setting had changed from my normal position, this also uses significant battery power.

Then to add insult to injury the car was returned in an appalling condition. All the wheels were very dirty, clearly indicating that the vehicle was parked on grass or in a muddy area. The driver foot mat area was disgusting showing that your driver took no care in ensuring the vehicle was returned in the condition it was dropped off.

I complained to the company and asked for initially a full refund and then a part when they refused. They initially offered a £20 discount next time I used them and then 3 £20 vouchers when I refused. As if I would use their service again.

SHOCKING SHOCKING SERVICE. TRINQOO ACT AS AN AGENT FOR THE PARKING SERVICE AND ARE STATING IT'S NOT THEIR USE.

DO NOT USE THEM OR ANY OF THEIR SERVICES

Terrible, car not ready waiting over an hour having just landed. Several calls always 5 minutes away. Car returned in a filthy state externally, dirty and covered in mud. Don’t use this company

Called ahead to say were delayed by 30 mins arriving. Was told would be a further £20 charge and if late by more than 1 hour booking would be cancelled and have to rebook. Never had these terms with other companies! Decided would rather pay for parking elsewhere and lose money paid than give these people more money. Avoid They are cowboys and need shutting down. They shouldn't have a platform on Top cash back. £65 wasted. They are called SMG VALUE PLUS parking in Stansted Airport . AVOID

AVOID AVOID AVOID
On arrival took 5 calls to get someone to answer worst part on arrival back to UK waited over 1hr for car, several calls kept lying to us on way on way will call you back blah blah don't bother better service out there