TrinqooOpiniões 

413
TrustScore: 2 em 5

2,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I actually rate this -10. Rang the telephone number provided in my confirmation email 30 minutes before arriving at Airport and was advised that the money I had paid back in March 2026 for this booki... Ver mais

Classificada 5 em 5 estrelas

Excellent price for cruise parking, crystal clear instructions, prompt pick up for both departure and return, safe parking site that is easy to find, both drivers exceptionally helpful with luggage... Ver mais

Classificada 2 em 5 estrelas

All a bit amateurish. Not too bad dropping car off and getting their minibus to cruise terminal but disaster coming back. Promised pick up in 20 minutes, continually phoned them when there was no s... Ver mais

Classificada 1 em 5 estrelas

Booked a meet and greet service, and day before our flight they changed the underlying service provider to Lion Parking which is 1 rated. Drop off went OK, but upon return we only got our car back at... Ver mais

Informações sobre a empresa

  1. Agregador de viagens
  2. Traslado do aeroporto

Escrito pela empresa

Trinqoo provide comparison service for Airport parking and Airport transfer service to UK travellers.


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

413 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,2

Todas as opiniões

(413)

43 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Scam company - stay away

Scam company. This company is a total scam. No ethic, no professionalism, they work with so called professional airport companies (named apple parking) but both act like thieves and scam clients. They used my car for personal errands, emptied my fuel tank, parked my car 30 miles away from Heathrow when they told me they would park it nearby. They increased my mileage by 50milea. Watch out and stay away.

27 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Booked through this company meet and…

Booked through this company meet and greet.Absolutely disgusting and diabolical service from start to finish.Advised to phone 20 mins before drop off,calling 30 mins before about 20 times on both numbers,no answer.eventually they answered I tried to complain and staff was rude,asked do I want someone to be sent or not.No check of car on collection,but I videos myself,as I now realise was a very dodgy company,I travel a lot and always purple parking and other reputable companies and never had a problem in 35 years.I booked in a rush without reading reviews.On arrival again no answer after about 15 calls on both numbers.Then was told my car will take over half an our to be delivered.We booked two cars,under hanif and jokhoo.As I had time on my hands I started to read the shocking reviews,by now I was concerned if and how we was going to get our cars back.Disgraceful!All the reveiws are true and spot on.Do not use,not worth the risk!!

5 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Patrick,

Thank you for sharing your experience with the service.

We have to clarify our role here as the price comparison website rather than the service provider.

As a comparison site, we strive to cater to everyone's needs, considering that individual affordability varies. It's important to note that comparing Purple Parking's premium service with SuperSaver (the service you used) may not be fair, as the former is premium while the latter, which you utilized, is a budget product with a significantly lower price point.

While our platform aims to provide users with comprehensive information and the best available prices for reservations, we do not directly control the services or products listed. Therefore, we kindly request that you consider amending your review. This Trustpilot page is dedicated to Trinqoo's customer support, rather than the individual service providers. Each service provider has its own dedicated Trustpilot page for service reviews.

We encourage you to share your feedback on our web platform by logging into your account. Your input will be invaluable to other customers, and our management team will utilize it for future evaluations, as we do for every service based on reviews received from valued customers like yourself.

Thank you for your understanding.

Best Regards,
Trinqoo Support

Classificada 5 em 5 estrelas

I had a good experience with this…

I had a good experience with this company I didn’t have to wait long for the driver or the car on both inbound and outbound

10 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Mrs Cissy,

We really appreciate you taking the time to share your positive experience with us. It's fantastic to hear that you were pleased with our service and found our team to be both friendly and efficient. Delivering outstanding service is our main goal, and we're delighted to know we've achieved that with you. We're looking forward to your next visit!

Best wishes,
The Trinqoo Team

Classificada 5 em 5 estrelas

Great service from start to finish

Great service from start to finish, meeting instructions were clear and when we returned I had a courtesy call from them whilst I was still on the plane welcoming us back. We were very delayed due to no where for the plane to park and baggage was over an hour but the parking guys were great and lots of communication then our car was ready for us and we drove away straight away. Couldn’t ask for more after a long haul night flight with 2 kids in tow. Will 100% use them again!

10 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Hello Sophie,

We really appreciate you taking the time to share your positive experience with us. It's fantastic to hear that you were pleased with our service and found our team to be both friendly and efficient. Delivering outstanding service is our main goal, and we're delighted to know we've achieved that with you. We're looking forward to your next visit!

Best wishes,
The Trinqoo Team

Classificada 1 em 5 estrelas

Shocking service was provided by you…

Shocking service was provided by you and Kangaroo parking
Never use this company

3 de abril de 2024
Opinião espontânea
logótipo da Trinqoo

Resposta da Trinqoo

Dear Mr. Griffiths, We apologize for the stress and hassle you had to face. Kindly help us with your Booking reference or send us an email to Support@trinqoo.com so that we can escalate this incident to the Service Provider and get back to you with a resolution.
Trinqoo Support

Classificada 1 em 5 estrelas

Switched around at last minute. Forced to cancel.

Booked parking for Heathrow Airport with Trinqoo. We were told a week prior that the parking provider had changed.

When we looked up the parking provider that Trinqoo had switched us to, we found a lot of very negative reviews (a lot of extra miles on the clock, muddy footprints and car damage) and felt uncomfortable with the new arrangements, so we were forced to cancel.

As a result of this, we had to change our travel arrangements which resulted in me taking a coach down to the Airport and being unable to travel as intended.

To be fair, the refund was processed. Obviously Trinqoo can't be responsible for what other parking providers do, but I think that they should vet their providers beforehand.

1 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Booked airport parking through Airport…

Booked airport parking through Airport Parking Deals/Trinqoo and they provided their partner airport parking provider - Genius Parking. Complained to Trinqoo that I received ULEZ penalty when I was away and they just passed me to the parking provider without any assistance. They don't take any responsibility for their partner airport parking provider and will leave you in limbo.

AVOID TRINQOO LIKE A PLAGUE.

30 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Waited for over 45 minutes for someone…

Waited for over 45 minutes for someone to come and get the car, repeated calls being told 5 minutes, had to pay £11 parking charge which they said they would pay back when they dropped the car back at the end of the holiday, when I mentioned it the driver was unaware

9 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Would not recommend

Would not recommend. We were booked in for 6am, but Trinqoo driver didn't arrive until 6.45pm, despite us phoning several times. NB With this company you have to pay your own short-stay car parking ticket, whereas most companies include it in their quote, so a) it is not as good value as it looks and b) as our driver was late, we had to pay £11 (30-45 mins) rather than £7.50 (0-30 mins). Trinqoo do not have a desk in the car park, so you can only contact them by phone, and on our way back, their operator was busy and you couldn't leave a message as the 'inbox' was full - not what you want to hear after a long haul flight! We wondered whether we would ever see our car again......TBF, they did call me back after I'd phoned a few times and their driver this time was quick in delivering our car back.

17 de fevereiro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Easy pick up and easy drop off although…

Easy pick up and easy drop off although the car was unlocked the day before our return but not driven anywhere. I know because I get a notification on my phone.

I also don't understand how it took them 49 minutes to drive the car from the terminal to the place where it was parked which was 1.9 miles away, according to the tracker in the car.

This made me a bit suspicious unfortunately.

6 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

helping customer with there issues and…

helping customer with there issues and any problems as quick as possible. I had problem with the genius parking and they solve the issues with in few days. I had great experience and I will use them in the future thank you.

28 de fevereiro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Dropping our car off

Dropping our car off . We had to wait too long cost £13.50 for exit ticket. There was 1 couple waiting 4 hours to collect their car . Hope we don't have the same wait on our return

28 de fevereiro de 2024
Opinião espontânea

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