tripsta.ie 

I really have nowhere else to turn other than here at this stage. I have a flight booked for 6.20pm (it is almost 1.30pm), and we just received an email from Tripsta last night saying there was issues with the booking, and so the return flight that I've paid for and had a confirmation for does not exist as far as the airline is concerned.
They provided a number for me to contact, but it's a premium rate number (no surprises there), and I've tried 5 different phones, none of which can make the call. Ive tried alternative numbers for tripsta, again none of which work. I've emailed multiple times, messaged on Facebook, tried to call the number listed on Facebook which takes me to an entirely different company, and I have nowhere left to go unless they miraculously decide to call me and sort this out.
I'll of course be expecting a full refund and necessary compensation for when I inevitably miss my flight this evening and have to spend yet another night in Auckland, but why? This is the worst customer service I've ever experienced.

Posted this first by mistake on tripsta.co.uk site - will remove from there if my issue gets sorted out

Booked a flight including stopover on this site. Booking went fine, got the flights for a good price. But, I checked my e-ticket a couple of days ago (flight is tomorrow 13th) to see that they had not included a portion of the name I had entered, and the one that is on my passport! (O' ) I have been trying as hard as I can to get this resolved ever since, but response times from the email support team are extremely slow, and as for the 'customer service' on +353 76 888 9614 - good luck ever getting a pickup.

My flight is now taking place in < 24 hours, and the name on my flight ticket is still incorrect. I am not normally one to post bad reviews online, but it seems like the only way to get your attention to this urgent matter at this stage. I have sent 3 emails to the customer service team with my passport (1 old + 2 current) since yesterday, asking them for confirmation that they received each time but have not heard anything back! I have contacted the airlines directly, but they legally cannot make a name change when booked via a third party.

Can I PLEASE get an answer on this, would like to get it resolved ASAP.

The overall process while booking went very smoothly I have to say in all fairness, but customer service has been quite poor.

Excellent. The Best price available with quick booking.

I found the cheapest flights anywhere on tripsta. I booked three flights with them back-to-back once I had checked around with other companies and couldn't find a better price.

I went to book a flight with Tripsta on Tuesday night, when I pushed the payment button it said that the flight was no longer available! When I checked my bank account the money has come out and I have been charged for a flight but have no booking!! I have tried ringing the number that is on the website but it does not work! I tired the UK number and that too does not work. I have sent emails but have had a random reply that does not help me and noone has tried to ring me. I cannot believe that a company can have service like this. I cant even speak to anyone to get my money back! This is so frustrating!

I have experienced an unpleasant situation. I was informed by Tripsta that I would be entitled to a refund after the airline Air Europa has made several changes to my flights. However, my refund was denied, once they do not consider the changes "significant" (nobody has explained to me what a significant change means) and since then it has become a nightmare to contact the company because they take decades to respond the emails. Also, the telephone line is always busy. Now, when I (finally) managed to contact Tripsta, they send me to Air Europa. And when I talk to Air Europa, they say I need to contact Tripsta. That is, one passes the buck to the other, and no one solves my problem. In summary, I do not recommend the service of these companies!

Everything smooth, fast and effective

Website is functional but do not offer an exceptional experience. An option to mix and match flights would be desirable and very useful.

Interface could do with a face lift.

It takes an average of 20 min to get through the reservations department the shortest I waited was 17 min (The Dublin number).

More staff please!

I tried number of times to book two tickets on line and also by telephone but I wasn't successful. As result of this, I paid 200euro extra for each on the same booking which were booked a day later.

You cant get through to ANY of the telephone numbers on the internet and they dont reply to emails !!
I have an urgent issue with a ticket for one of my staff members and cannot get through to sort it out!!
I am booking tickets every day. I wont be using Tripsta again

I wasn't sure if the site was genuine or not but find it good so far.

I was informed by them that my airline had changed my flight schedule and route and that if this did not suit my plans I should contact Tripsta within one day for a refund. I both tried to phone (no answer) and email (3 times) and no reply. Still no reply days later. I have since read a lot of bad reviews about them. UPDATE: After posting this I did get a response from them and it is all sorted. Thank goodness

I got what I wanted within minutes...is there any better ?

Perfect service!!!

quick and easy no problems would use again

Found this site very clear and easy to use

I was delighted to find that my booking of flights to Sweden took just a few minutes and all the information I needed was easy to find. I found the site straightforward and easy to move from one section to another without unnecessary pop ups or pressure to take extras that I didn't want.

I booked a flight from Dublin to Cape Town. I got a good price apparently, but when the billing emails were issued an additional charge of €50 was added for an additional service fee that I had not agreed to during the ticket purchase process. I think this is very sharp practice. I tried calling their help line but no service agents were available (at 8am on a supposedly 24 hour helpline??) and after I used the contact form I received an automated confirmation but no response as yet, two days later. I told them I'd do a bank recall and post here if they didn't respond, so here I am. It appears they've cancelled the bank payment, I'm not certain yet but on principle I'm not doing business with them based on their apparent sharp practices.

Update: received a call from a number with no id. Caller from tripsta refused to refund all of transaction saying that I had selected their insurance package and that the ticket had already been purchased from the airline. 1. I did not and never would select an insurance addon for a single flight and 2. Immediately on receiving the ticketing information from "tricksta" I checked the flight with the airline with the website: I could not access the flight details with the information given. Again, stay away from this booker.

Update #2. Eventually got through to "tricksters". I presume this was because I selected the cancellation option which equates to large cancellation fees for this terrible company. The employee insisted that the tickets had been paid for (before the tricksters took it from my account). I have tried twice to verify the ticket details on the website of the airline booked via tricksters, once on the day of receiving the emailed "ticket" from tricksters and once today, using both the six character and thirteen character booking references/ ticket numbers issued by tricksters. None of these work. This suggests that the tickets have not been purchased by these lot. They managed to force through the payment after all. I don't want to risk not getting a flight, an occurrence that has been alleged in respect of tricksters elsewhere on the web. They are going to charge a massive cancellation fee. There are other complaints on the web similar to mine, so I am confident that this company is acting at best near the edges of acceptable practice. Steer clear.

Update #3. I submitted a contact form last Friday seeking repayment of my money. I have not heard anything since from their "24/7" customer service. I have issued a written complaint to my bank and to Skyscanner. If I can find a registered office for this company in Ireland I will issue proceedings against it. Many other people have been victims of this company and its sharp practices. Steer clear.

Update #4

This company is shocking. The day before I was due to fly, I received an email from tricksta saying that the airline had cancelled my flight and offering me an earlier flight, 6 hours earlier than the original flight and barely 24 hours after their notification. I was unable to travel and asked for and received a refund. When I sought compensation from the airline, they notified me that tricksta had been notified of the cancellation 5 WEEKS before the flight. Tricksta had declined to pass this information on to me during the period when I was disputing their original charges and only told me the day before the flight. Quite shocking behaviour. Again, steer clear of this company.

Hey,

I booked tickets via tripsta.ie and for some time everything seemed to be ok. Less than a week before the flight was scheduled, I received a mail that the flight is being cancelled. Some details bothered me even more than the cancellation itself:

- In the email, they told me they were calling me, but I didn't answer those calls. Which - from my perspective - was a lie, since I didn't get any missed calls... and when i got the e-mail it was the last day to fix things out.
- No reason for flight cancellation was given, just a cold fact, that it is canceled.
- There was no alternative flight (allthough I found some myself...), full refund was the only option...

Regarding that, tripsta said I will get the money transfered in 1-5 days. Today is the 5th day, and no transaction has been made. Hopefully yet, hopefully it is going to happen SOON.

So all in all, I was actually surprised how responsive (in solid english) they were, but things just aren't the way they say. So right now, I am dissapointed for typing reviews instead of enjoying the flight + dissapointed because I have to wait for my money longer instead of booking new tickets with it. Not via tripsta.ie, this time, for sure.

I made a booking via Tripsta, everything was clearly presented. I also called their call centre, they were quickly available and were able to provide all of the info I needed: if the flight includes luggage, the explanation of some extra fees they can charge based on their terms of service. So far everything was perfect, the staff was very friendly and spoke good English.