tripsta.ie 

Tripsta would not accomodate a simple name change on the secondary passenger booking. The change was due to honest and unforeseen circumstances; a pregnant woman was recommended by her gp not to fly. The principal passenger was to remain unchanged. No refund. This company is a disgrace. Totally detached from compassion and empathy. Steer well clear.

I booked and paid for a next day flight using tripsta website. They processed my payment and emailed confirmation of the booking, stating my flight confirmation would follow. 5 hours later (5am, flight scheduled at 4.30pm same day) I received an email saying there was a "technical error" and my booking was cancelled. My payment would be refunded in 5 working days.
This is the second time this company has let me down. DO NO RELY ON THEM FOR YOUR TRAVEL PLANS. I would strongly recommend booking directly with the flight operators. Thankfully I managed to rebook the flight with Lufthansa at an extra cost of €50. I believe it was because of the additional cost that Tripsta didn't continue with my booking and simply used a technical error excuse as a reason so they would not be burdened with the extra expense. I was lucky to have additional money set aside to buy another flight. You may not be that fourtunate!! Disgusting behaviour on Tripsta's behalf.

The discount code worked but would not let the transaction go through unless it was removed. I was disappointed as it is misleading to your customers.

Thank you

Our baggage was lost and we paid the insurance fee. NO HELP AT ALL, NO COMPENSATION.
Terrible customer service, paid phone number, phone calls of 30min waitting

I found Tripsta.ie via search engine and found the best price and received all the information needed to complete the travel. I would use again.

Absolute disgrace avoid avoid avoid avoid avoid!!!!!!!!
Customer service a joke !!!
Was advised I could travel with dog! So booked flight to Ukraine. Then tried booking dog onto flight told they can't take animals on any Ukraine flights so tried cancelling booking.
Flight cost £325 and on tripsta website it states you will only have a £35 cancellation fee not true as they have said I would only get £75 pound back absolute thiefs. Phoned Ukraine airlines and they have said to contact tripsta to get full refund as it stated on thief website that they would be able to travel with dog but stated wrong on website so they authorised a full refund. So I phoned tripsta the second time of waiting 27 mins before anyone answered (not free phone call) and was told a certain person I'm not apparently allowed to name and shame for stupidity?would phone me back I provided them with the agents name and photo evidence of phone calls from myself and phonecall logs of the numbers of Ukraine airlines that they had called me back on! The stupid person I'm not allowed to mention ?emailed and said the numbers I had surplied was a dentist number (why on earth would a dentist from Ukraine be calling me for a flight complaint ?) anyway she also said the 0800 number I gave them wasn't a Ukraine international airlines number but I just rang and it was and also no dentist answered they also said the agent I spoke to was not there till 12 funny that as She said this number wasn't anything to do with said airline basically tripsta want to keep my money and are calling me a liar I suggest you investigate this properly and with someone with at least half a brain cell!!!
Booking number F78570356

Their website is awful. Their is no place to add on the site baggage, infact the website only has 2-3 tabs which is terrible. I am struggling to understand why you would bother to register when it doesnt even have your flight information included. To be honest everything seems very shady with the lack of emails and contact, however you only realise this after booking. Avoid at all cost

I want to cancel my booking and cannot contact the customer service. I've been calling and waiting for a long time. Plus I had some hidden/unexpected charges as I was charged in pounds instead of euros. I couldn't find any option on your website where I could see the amount I will be charged in euros. When I asked about this through email the response was not adequate. The answer was only typical and not really answering my questions.

Tripsta offered the best price available, that's why they're getting two stars rather than just one.

Other than that, they are slippery business men.

They charge you for customer support.

They charge you for "emails about your flight" which can easily be misunderstood to mean "I need to pay to get a confirmation email", which is not the case.

And to add insult to injury, look at all the extras they have!

They've four different extras they push on you with pesky pop ups!

Make your trip stress-free
I want the MoneyBack Guarantee cancellation package €19.99
MoneyBack Guarantee will provide you or a family member with a refund of any unused ticket, if you are unable to attend the booked flight, due to sudden illness, accident, or death.

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I want the Airline Insolvency protection €14.99
With this Protection package, you get a full refund in case of insolvency, before or during your trip, of the airline you selected.

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I want the Lost Luggage Compensation Guarantee €7.00
By accepting this protection, Tripsta will provide 800€ as a compensation for any luggage that is missing for over 4 days (96 hours)

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I want the MoneyBack Guarantee SuperFlex cancellation package €39.98
Cancel your booking up to 72 hours before departure and MoneyBack Guarantee Superflex will provide you with a refund of 90% of the initial price of any unused ticket, in form of a voucher.

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straight forward booking and quick help when I needed it.

I was enthusiastic to book flight thru tripsta.ie only to have by far worst experience of booking online flight ever.
Application was crushing several times, finally to have me paid my trip but never to receive the ticket. It took 2 days to get any response confirming that money was taken but no ticket can be issued. And that I'll have my money back in 24 hours.
It took 4 days to get my money back and since it was my last money I only had to watch prices rise while waiting. No apologies or any attempt to help me. Worst customer support imaginable.
Since I could not find a flight on any other similar online service, I booked my flight again thru Tripsta just to meet Trickster - flight was announced as one with luggage included, but when I got ticket, no luggage in it. So now I have to pay for additional luggage and spent a lot of time filling forms and even finding where and how I can do it. No matter the price, I know I'll never use Tripsta in my life again because this is how one would treat a garbage not a client. No regrets and no sympathy for client whatsoever.

deceptive practice regarding baggage. I purchased a ticket to discover that there was NO checked baggage allowance at all, something that was NOT clearly stated on the website as I was making my purchase. Called them to protest--it would have cost me 35 euros to cancel the reservation. CONSUMER WARNING

Tried to book a flight, entered all payment information and submitted but was given an error message saying the fate is no longer available. Checked my bank account and the money had been taken out of my account.

Called their 1900 number... Doesn't exist.
Clicked on the (02) number on their site and it called a completely different number which rings out...
Typed the 02 number manually in my phone and it doesn't work.

Businesses like this should not legally be allowed to operate. Absolutely amazing.

Worse agent I have ever experienced. Support and communication has been an absolute nightmare. Have tried to get a refund for the past month and have been left with no answers..

Charged my credit card for my booking. Then cancelled my booking within hours and left me waiting 5 working days to refund my card. Dreadful service.

I have made a booking a few months ago through Tripsta for a journey from Sydney to France and back. Yesterday I received an email stating that one of my flights had been cancelled and I would have to contact Tripsta to confirm a postponed flight or discuss arrangements for another flight.
They gave me 24 hours notice to contact them. Despite several attempts to call and two emails I have still not heard back from them.
They seem more prompt to comment on critics made on this website than helping customers out.
All I want is to see what can be done for this booking so I can return to Sydney in less than 50 hours journey. I am still waiting on their reply regarding this matter.

Update :
I had an email reply offering me unsuitable dates for flights. My biggest surprise was when I checked on Tripsta website and I found the flight they told me was "changed of schedule" still for sale and offered if I would book a new ticket? I do not understand why I would have to change my travel dates or why even I am going through this hassle when they advertise and sell the exact same flight they told me was unavailable. Unbelievable !

I booked a ticket for myself, spouse and infant last Tuesday (18/4/2017). Unfortunately, when we booked the flight on Tripsta.ca the site told us that this particular flight was no longer available and to re-book the ticket which I did. After contacting my credit card company (visa), it appears that both of these transactions have gone though so I have been charged twice. To complicate matters even further I have not received ANY booking confirmation email or booking number.

Effectively I have been charged twice for a service which Tripsta has not provided or honored. I have called several of the contact numbers listed and we cannot get through on any of them. We have written two emails and have posted on your Facebook page to no avail.

As the charges are still within the pending period limitations on my credit card, we will be disputing these dis-honoured duplicate charges through the appropriate legal channels unless Tripsta actually (1) provides the flight and (2) retracts and cancels the double credit card charge.

It seems clear that this identical issue has happened to countless others so I'm gathering that this is a deliberate e-commerce based scam unless we're proved otherwise.

is the second time I use tripsta.ie

I saved money compared to the airline website and eticket were sent shortly after the payment.

once you have the eticket you can go to the airline website and do further modifications