I booked the ticket from them which i had to cancel it due to unforeseen circumstances. They agreed to refund it as i was eligible for one but they refused it and now don't reply to my emails anymore... Ver mais
tripsta.ie
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Leia as opiniões dos outros
I was trying to check information about my flight, when I noticed that the book number confirmation that Tripsta gave me didn't exist. Now, 2 weeks left to travel, they emailed me saying that my fli... Ver mais
I'd done a fair bit of researching for my trip from Ireland to Brisbane. I eventually booked through Tripsta.ie, and made 2 ridiculously silly mistakes in my details. Tripsta responded quickly and eff... Ver mais
Hi there, I've been trying to talk to a representative on the phone (both US and UK numbers) to try to amend my name on the eticket but have been unsuccessful so far with long hold times. I have al... Ver mais
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This was an excellent experience
This was an excellent experience would highly recommend
9 de outubro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Breda,
A big thank you for sharing your positive feedback.
The tripsta team
Resposta da tripsta.ie
Hello Brendan,
Glad you are happy with your tripsta experience.
The tripsta team
Delightful service to use
Delightful service to use. I have just booked a ticket and immediately received my eticket.thanks tipsta keep up the great work.
I am adding another star due to my sceptical behaviour after reading your site reviews, I went onto Qatar website and my booking was exactly as stated on my tripsta email confirmation. So to your critics about your service, learn to use the internet.
2 de outubro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Winnifred,
You made our day! We love hearing from happy customers. Glad you liked using our site.
Thank you for sharing,
The tripsta team
Money taken and no flight
The money is charged for a London to Trat flight and the booking did not go through because the "price is no longer available". I tried to call the Customer Service (and pay £0.30/minute) but could not proceed to speak to someone without the reservation code.
I am not sure when we are expected to get our refund. This is very disappointing. I am not even sure if the flight has been booked so we cannot book elsewhere.
1 de outubro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Sannie,
After looking into your case, we noticed that your booking indeed could not be issued because the selected fare was no longer available. The booking was cancelled and a full refund was immediately automatically processed by our system.
The funds should be back in your account immediately. In rare cases the amount might need up to 24 hours until it is available for use again.
We are sorry for any inconvenience caused.
Thank you for your understanding.
The tripsta team
First time buy on tripsta.ie
First time buy on tripsta.ie, transaction complete, so far everything is fine.
29 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Pawel,
We are really pleased. Glad you are happy with your booking.
The tripsta team
Money taken but no booking reference, website tripsta down
I booked for a ticket but upon completion the website is down (504 Gateway time out) I checked in my bank account the money has been taken. But I dont have any booking reference. When I try to call them, the answer machine said I need my booking ref in order to get through which I dont have. Now I have no idea how to deal with this.
28 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Deo Fernandes,
We are sorry to hear that you are dissatisfied with your recent experience when using our site.
After looking into your case, we noticed that your booking is confirmed and your tickets are valid. We can verify that the confirmation email with your booking reference number was sent to the email address registered immediately upon booking completion. However, after contacting our customer support team, through our contact form, one of our representatives resent the e-ticket to you.
Seems that everything is sorted out for you now. Enjoy your trip!
The tripsta team
Payment
I have booked a ticket on your website however have not received any reply or confirmation. I have contacted my bank and they say you have taken £450.38 from my account I cannot get hold of your company and have a feeling you have conned me I need this money back into my account otherwise I will be taking this matter further as I am a barrister
28 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Shabbir,
After checking your case we noticed that your booking could not be issued due to a technical issue.
The booking was automatically cancelled by our system and a full refund was immediately processed.
We also noticed that one of our representatives has sent you an email informing you accordingly.
We are sorry for any inconvenience caused.
The tripsta team
Poor customer service
I keep trying to contact them but no answer. I sent like 3 emails and no answer and my flight is in 48 hours and haven't got my e/ticket yet. Also, when you send them an email it says you will get a confirmation but I didn't get that either. Please help me
28 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
HI Guvir,
Sorry you have been having problems getting through. Our team aims to reply to all requests, within 24-48 hours depending on the workload.
However, after checking your case, we noticed that your e-ticket has already been sent to the email address registered and one of our representatives has already replied to your emails.
The tripsta team
Best price
Best price, no card fee and very fast on processing and sending the confirmation.
27 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Leonardo,
Glad you are happy with service and your booking.
Thank you,
The tripsta team
AVOID
Terrible. I book a flight for this afternoon at 13.50 and I receive an email telling me receiving the ticket could take 48 hours. In the electronic age! I ring their call centre and after getting through about half an hour of 'press this, press that' options, I'm told 'the booking is going through, it could take a few hours'. What a load of rubbish! The flight leaves in 5 hours!!!!!
AVOID AT ALL COSTS!!!!!!
24 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Owen,
We are sorry to hear your feedback and that you are dissatisfied.
Once a user selects the preferred flight combination, registers the passenger names, billing information and payment details, the booking is completed and a confirmation email is sent to the the email address registered automatically. Then, the tickets will be issued automatically by the ticketing system and the e-ticket will be sent to the same email address.
After looking into your case, we noticed that you received your e-ticket 25 minutes upon payment confirmation. The reason why things were a little less quick in your case, was that your ticket could not be automatically issued by the ticketing system and one of our team had to intervene and issued it manually.
We are sorry for any inconvenience caused .
Thank you for your understanding.
The tripsta team
Very good !
No problems at all.
Very easy booking process.
Immediate confirmation.
No hidden fees.
Highly recommended
22 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Nono,
We love hearing from happy customers. Glad you are pleased with our service.
Enjoy your trip!
The tripsta team
NEVER USE THIS COMPANY
NEVER USE THIS COMPANY.
I used this company against my better judgement and have been burned. Despite spening extra in order to allow changes to my booking whilst avoiding charges they have now quoted me £570 in order to change ONE SINGLE PERSONS SINGLE OUTBOUND FLIGHT. I checked online and a new return flight is only £360 - Nicy try Tripsta.
They also told me changing my booking was impossible, luckily, I called the airline to check this and it was a complete fabrication. I was told by Swiss Airlines that Tripsta simply choose not to edit the bookings and to call them back and demand a change.
I did this and lo and behold Tripsta admitted that they could in fact change the flight but for the aforementioned cost of £570.
They also casually mentioned at the end of my call that I was down as a 'Mr' and not a 'Miss' and that I would be sent an email advising of the charges I would incur to change it. - Im so glad I spent that extra £10 to "avoid charges".....
DO NOT USE TRIPSTA. There are plenty of bad reviews to warn you of how badly they treat their customers!!! Stick to reputable and helpful companies even if you have to pay more as Tripsta will charge you in ever and any underhand way they can devise.
20 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Morgan,
We are sorry to hear about the confusion regarding your change request. Upon investigation, we noticed that during the booking process you selected Premium Service Package add-on product that allows to cancel or amend the ticket without any charges by tripsta.co.uk. However, charges of the airline company will apply depending on the fare rules.
As a travel agency, we are bound to all fare rules imposed by the airline company. Please note that in case the booking includes two different airline companies, usually the most restrictive rule applies. That was the reason our representative informed you that the ticket is not amendable.
After checking with the airline company, we were informed that amendment can be processed but only for the outbound flight, the return flight remains not amendable. Regarding the passenger`s gender, we can verify that the remark with notification has been inserted in the ticketing system.
The tripsta team
Cannot contact customer support
Cannot contact customer support. Need contact ASAP. Very frustrated. need help ASAP.
18 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Ivens,
Sorry you have been having issues getting through to us. Our team will be in touch if you have emailed them but we have also shared your details with them. The first available representative will contact you to assist directly.
The tripsta team
EFFICIENT BOOKING PROCESS
EFFICIENT BOOKING PROCESS - HAPPY WITH SITE.
WILL USE SITE AGAIN.
17 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Tony,
That's excellent.
Thank you for taking the time to share this and thank you for choosing tripsta to book your flights!
The tripsta team
Wish I'd have read the reviews sooner
Wish I'd have read the reviews sooner, 24/7 telephone line is utter rubbish- sadly you would think having this reoccurring complaint they would actually make an attempt to fix this issue and improve their customer service. Also, not accepting the stupid excuse that the lines are busy in this case.. they can't be, because the line doesn't even ring!
17 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Georgia,
We are sorry that you are dissatisfied with your recent experience when booking with us.
After checking your booking, we noticed that you have already spoken with our customer support team via phone today in the morning. Hope the assistance you received was to your satisfaction.
The tripsta team
Change the date to return of my flight
Change the date to return of my flight
I'm trying to change the date but it is not clear how to proceed.
I need to get back 3 days before (5 October instead of 8 October) but there is no way to change it.
Please could you advise me about it? I really need to change it because there is a re-schedule in my company so I need to get back before.
Thank you.
17 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Alonso,
We would like to inform you that in order to proceed with the ticket`s amendment you need to contact our customer support team either via phone or email.
After checking your booking we noticed that you sent us an email, so one of our team will be in touch to assist you. However, we have also shared your details with the team in order to speed up the process.
The tripsta team
I found booking with Tripsta.ie to be …
I found booking with Tripsta.ie to be easy and straight forward, plus they gave me the best price for my trip.
11 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hi Frank,
Glad you found the tripsta site easy to use and you are happy with your booking.
Thank you for sharing,
The tripsta team
Cannot contact Tripsta
Dear Tripsta,
I have bought a flight ticket from you and fully paid the amount. I received the booking confirmation and e-ticket. However, when I accessed to Qatar airways' website, I cannot find my booking. I kept trying calling you all day but they said that the number is not recognized and even the phone number on your website is not correct. Could you please check it for me? Or give me a number or an e-mail that I can contact. The information is as follows:
Flight: Hanoi to London
Date: 23/9/2017
Time: 17h30
First name: Minh
Last name: Nguyen Quang
Please tell me what should I do?
10 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Linh Luu,
We are sorry you have been having trouble getting through to us.
We are reachable at the phone numbers provided in our website. If you are calling from the UK we are reachable at 020 8068 6064 Monday to Friday from 08:00-18:00 and at 090 1815 0100 Monday to Friday from 18:00-08:00 and 24hours during the weekend. Whereas, if you calling outside of the UK we are reachable at +40 214 094 279.
We have looked into your case and we noticed that one of our representatives has already replied to your email, providing you with the airline reference code, which you need in order to manage your booking directly from the airline company's website.
Please note that you need to insert your last name as one word without the space, for the airline company's system to recognize your booking.
If you are still facing issues, please reply to the email that was sent to you and one of our team will be happy to assist you further.
The tripsta team
I would never again use Tripsta
I would never again use Tripsta. I will recommend to all my friends to avoid Tripsta like the plague. I booked a flight to Gothenburg from 23 Dec to 28 Dec this year for four people. I did not receive any confirmatory email or tickets. After some time I made inquiries and was informed my booking was from 1 Dec to 28 Dec. This is four weeks! It is not possible for four people to be away over Xmas for four weeks! They informed me it was not their fault and it would cost me an additional 780 Euro to change the dates. I booked SAS for 112 Euro each for the outward leg and informed Tripsta I will be using the return leg only. Tripsta informed me if i did not use the out leg the whole ticket would be cancelled. I asked how much would i get back if I cancelled the tickets - Tripsta answer? Nothing!! Not a penny. This company has just stolen my 640 euro. It is a scam company. The rules say you can cancel your tickets within 24hrs without fine. I called them within 24hrs of receiving my tickets. They said they sent them to my email address previously but did not. I asked them to send then again - again not received. I sent then another email address and received then and called to cancel within 24hrs to be told I will loose all my money. I get 20 emails a day to my main email address without a problem. Tripsta does this deliberately to stop you cancelling within the 24hrs deadline. I would not use Skyscanners either as they were the ones who put me onto this fake Greek scammer company Tripsta in the first place.
I see nowhere where i can reply to Tripsta so will do it with this edit.
I contacted Tripsta within 24hrs of receiving my details which i pointed out to them were incorrect. Not receiving the notification from them for seven weeks is not the fault of my email which is working fine. I get approx 20 emails per day on it - funny how Triksta is the only problem child in the class. Funny too how my booking is one that does not allow a refund on cancellation. The reply is typical of Tricksta customer lack of care. No empathy with the client - the company is always right. Take a look at your rating Tricksta and then say your customer relations are good 3 out of 10. Fail. Fix my dates or I will continue to share my experience on your company far and wide. This is the only way you seem to know how to do business. Bully boy tactics.
7 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Dear Michael,
We take customers' feedback and are sorry to hear that you are dissatisfied with your recent experience when using our site.
Unfortunately, we are in no position to know why your did not receive our emails. In our system we can see that all emails were successfully delivered. We highly recommend you to contact your email provider regarding this issue.
After checking your booking historical records, we can confirm that the ticket was issued for the exact dates the user selected during the online booking process.
It is the user’s responsibility to check that all of the correct information has been entered into the booking including, but not limited to, the correct passenger names, flights, dates and travel itinerary. If anything is incorrect, the customer should notify us immediately.
All assistance possible will be offered to rectify any errors, however; tripsta, as a travel agency, is bound to all fare rules and regulations imposed by the airline company.
Any amendment or cancellation needs to be processed according to the ticket’s fare rules and service package selected by the user during the booking process.
As far as your comment about cancellation within 24 hours is concerned, we would like to let you know that some airline companies give the possibility to cancel tickets without penalties or additional charges within the same calendar day of issuance.
Unfortunately, this is not possible for your booking since you made your request 7 weeks after booking completion.
We are sorry for any inconvenience caused.
The tripsta team
I am trying to get in contact with Tripsta
I am trying to get in contact with Tripsta but so far no response to my messages. Can't get through by phone either. How is that possible?
7 de setembro de 2017
Opinião espontânea
Resposta da tripsta.ie
Hello Jacob,
Sorry you have been having issues getting through to us. We have already shared your details with the team and the first available representative will contact you to assist directly.
The tripsta team
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